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Customer Service Administrative Assistant

Mississauga, Ontario, L5L 3L8, Canada
April 30, 2019

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Linda Kloçok

Mississauga, ON L*L *L* Cell: 647-***-****



Team Player, eager to bring strong administrative skills to a growing company in need of a Receptionist/Customer Service. Articulate and friendly with a professional demeanor.

Office & Computer Skills:

•Receptionist/Customer Service/Administrative Assistant

•Responsible for resolving issues with customers and vendors

•Typing (50+wpm)

•Word, Excel, Power Point, Access, Outlook (MS Office Suite)

•French Conversational II

•AS 400, Red Prairie, & Sales Force

•Quick Books & Easy Trax


Customer Service Administrative

Hydropool Hot Tubs Inc.

August 2017-July 2018

Mississauga, ON

•Created container documents for overseas shipping of swim spas

•Calculated weight, height and piece counts on container documents

•Completed & conducted follow-ups on POD checks for lost documents

•Product knowledge on pricing, product descriptions, and accessories

•Performed daily transfers in NAVISION to verify warehouse locations

•Scheduled parts orders, scanned orders, closed picking lists

•Created Tag names for Picking lists, performed daily posting


The Master Group Inc.

March 2017-May 2017

Mississauga, ON

•Managed receptionist area, greeted visitors and responded to telephone and in-person requests

•Dispersed incoming and outgoing mail to correct recipients throughout the office

•Scheduled Board Rooms, arranged Monthly Training Seminars

•Handled end of day Closing of the Moneris for customer transactions received daily

•Updated Back Orders Sales Reports

•Matched up packing slips and invoices

•Prepared purchase orders and service packages for clients

Customer Service Representative

Randstad Sourceright-Coca Cola

August 2016-September 2016

Brampton, ON

•Answered 90-120+calls daily in a call centre environment

•Handled routine service inquiries, escalating calls relating to product sales & delivery

•Responsible for Data Entry of sales and customer information using Excel and Easy Trax

•Attended meetings, responded to emails, faxes and updated vendor lists

•Worked on Commission Reports by updating the fill capacity quantities

•Participated in department and cross functional initiatives

Data Analysts

Mevotech Inc. & ESF Careers

December 2015-February 2016

Etobicoke, ON

•Utilized Inventory Application System Pronto to monitor stock levels

•Responsible for Data Entry and verification of White Box Reports

•Communicating with Senior Team Lead about items in Bin/Home locations

•Attended meetings, responded to emails and printed Forecast Reports

•Completed temp to home consolidation reports by manual method

•Responsible for Computer processing and data entry for a variety of reports

Linda Kloçok 2.


Security Guard/Desk Concierge

DiFranco Security Services

October 2015-August 2018

Burlington, ON

•Issued Visitor badges, also logged incoming/outgoing visitors on Winpak

•Answered incoming calls, paged and conducted warm transfers to onsite staff members

•Completed Facility/Security Lock Up Checklist Procedures

•Responsible for viewing CCTV Security Cameras at Site Locations

•Recorded & Documented at Site Patrolled and completed Occurrence Reports

Transportation Clerk

The Sherway Group, Breakaway Staffing

August 2015-November 2015

Mississauga, ON

•Checked emails, checked loading dock for empty doors

•Tracking of pick up appointments in Outlook or Red Prairie

•Utilized 2-way Radio to communicate with shunter

•Assigned trailers to doors, generated stage order reports

•Created RCV’s for Mott’s, enter Pro stickers for LTL Loads

•Filed pick up orders for invoicing into corresponding bins

Administrative Assistant/Appointment Clerk

Quikx Transportation

•Reviewed A/R billing, rates and account history with clients; resolved

unpaid bond/storage gees and credit issues

•Checked incoming manifest paper work, attaching correct bills to manifest orders entered for new loads

•Calculated dangerous goods, scanned bills

•Routed delivery drivers, booked Appointments for Cargill, SCM, and Walmart

November 2012-February 2013

Mississauga, ON

Mississauga, ON

Administrative Assistant/Receptionist

Economation (Econosystems Limited (MHSC)

January 2006-June 2014

Etobicoke, ON

•Answered and screened calls and transferred to corresponding departments

•Responded to all customers’ inquiries (via telephone, email, fax or in-person)

•Processed invoices with QuickBooks, mailed bill payments

•Calendar diarizing, processing payments, on-line banking admin duties

•Processed on-line web orders, performed ERP functions

•Scheduled meetings, travel, seminars and company social events


Workplace Hazardous Materials Information Systems 2019

Stericycle, Incorporated

• Call Centre, Customer Service

French Conversational II /Private Tutoring 2007 & 2018

Sheridan Institute of Technology and Advanced Learning

• Conversational Level French

Customer Service/Smart Serve Training 1995 & 2012

•Liquor Control Board of Ontario


Call Taker for Seniors Helpline 2009-2012

Spectra Community Services

Facilitator & Event Planner 2008

Erin Mills Youth Outreach

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