Administrative Assistant Customer Service

Gurneet Kaur

*** *, ******** ***

Saskatoon, SK Canada, S7N1X8

Cellular: (639) 994 - 0994

Email:

*******.******@*****.***

Documentation and Reporting

Organized and Detailed Oriented

Networking

Self Management

Problem Solving

Relationship Management

Summary of Skills:

Ambitious and goal -driven administrative professional offering 5+ years of experience in an administrative capacity. Demonstrated ability in providing exceptional customer service and completing accounting -related tasks.

Well - versed in project and time management skills such as prioritization of tasks, multi tasking and delegation of duties.

Works well as a team member with people at all levels of an organization and of various cultures. Equally capable of working independently.

Demonstrate a fast learning ability, attention to details, communication skills and client confidentiality. Technical proficiency in MS Office .

Fluency in English and advance diploma in French.

Professional Work Experience:

Administrative Assistant/Receptionist March 2019 – Present

SJ Fine Foods Ltd, Saskatoon

Responsible for carrying out range of accounting duties including managing courier deliveries, mail delivery, answering phones, greeting clients, data entry, entering Accounts payable invoices/journal entries using ERP software.

Key Accomplishments

Performs clerical and administrative functions includes proper filing and indexing of critical documents; photocopying, printing and scanning documents ;and entering various forms of data into Excel and other relevant database.

Handle incoming calls and promptly forward them to appropriate person..

Proven talent for quickly acquiring expertise in new system and procedures.

Administrative Assistant July 2011 – December 2018

Singh Sons Automobile, New Delhi

Responsible for a variety of office management duties such as scheduling, producing reports and creating presentations. Reviewing Financial statement and analyze sales revenue, cost expenses and tax rates for all products. Develop spreadsheets to identify trends and develop forecast.

Key Accomplishments

Demonstrated capacity to provide comprehensive support for senior- level staff, including managing and coordinating projects and processes in support of effective business operations.

Self - directed, focused and possess excellent attention to detail in performing different functions.

Used spreadsheet applications such as Excel extensively to model financial statements.

Completed budget forecast and revenue projections.

Personal Banker 2010 to 2011 HDFC bank

Providing account services such as depositing cheque, taking cheque orders, keeping detailed records of transactions, opening and closing account .

Key Accomplishments

Used consultative sales skills to recommend products and services to hundreds of diverse customers.

Used communication and mediation skills to proactively resolve customer complaints and solve problems

Answered customers questions about banking services and offers. handled, collected and protected client's personal and sensitive information.

Education

MBA( Finance and Marketing) 2008 to 2010

B.com (Hons.) 2004 to 2007

French Delf B1

Languages Known:

English, French, Hindi, Punjabi

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