Education:

DeVry University, Addison, IL

Bachelors of Science Degree in Computer Information Systems (2016)

Relevant Coursework:

Technical Skills:

SQL

Java

Visio

Visual Basic

C++

Excel

Access

HTML

SAP

Project Management

Professional Experience:

Adtalem Education Group Naperville,IL 1/2017 - Present

Student Support Advisor

Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners

Update existing data

Proactively review and evaluate student academic and financial plans consistently

throughout enrollment using basic functions of accounting

Identify risk factors that may impact students’ academic progress and collaborate with

colleagues to address challenges and recommend plans of action to overcome them

Analyze reports and student feedback to identify academic or financial issues which may

impact progress and create an action plan to effectively address these concerns

Veterans Assistance Commission of Will County Joliet, IL 1/2016 – 1/2017

Veteran Service Officer

Assisted Veterans with E-Benefits registration

Performed initial intake and routing of Veterans

Maintained Veterans data files and records according to standard operating procedures

Entered Veterans Information into VETRA data system

Maintained professional confidentiality of all Information

Presented the Commissions quarterly accounting budget to the board

Prioritized my schedule to accommodate multiple daily clients and walk ins

Department of the Army, Chicago, IL 7/2015 – 1/2017

Test Administrator (Security Clearance)

Controlled the testing area by maintaining a working knowledge of policies, practices and procedures

Greeted examinees and verify identification

Registered and prepared candidate scorecards If applicable, collect candidates biometric information (collect fingerprints)

Monitored candidates as they complete their exam

Resolved candidate issues or report them to the appropriate supervisor

Protected the security of all computer software in Test Center environment

Rebooted computer servers and reset passwords when necessary

Reported any occurrences which fall outside guidelines

Optimum Nutrition Aurora, IL 4/2013 – 1/2016

Quality Control Lead

Assisted management in controlling product quality and resolving quality problems

Communicated with vendors with ongoing issues or concerns that need to be addressed.

Investigated and reported on product quality and product complaints and assisted in all OOS, Deviation, CAPA investigations and reporting

Attended daily meetings to review and distribute assignments and provided training and coaching as necessary

Communicated with QA leadership members, and other departments during daily continues improvement meetings and updates

Insured compliance of all Company policies and procedures

Administered Computer System through active directory (Global Vision)

Assisted with training and employee development, etc.

Assisted with retaining and maintaining documentation and records associated with the factory Quality Management Systems, Quality Risk Management Process, and Food Safety Systems Certification

Diageo North America Plainfield, IL 10/2009 - 11/2012

Operations Team Member

Ensured that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements

Chalked out or improved operational systems, processes and best practices that guarantee organizational well-being, plan inventory and ensure warehouse efficiency

Contribute towards the achievement of company’s strategic and operational objectives

Performed quality controls and monitored production KPI’s

Diageo North America Plainfield, IL 8/2004 - 10/2009

Processor Lead

Performed testing using analytical instruments and wet chemistry/biological testing methods

Performed standardization of all required reagents and solutions

Supported data generation and trending of all testing performed

Managed lab materials and printed materials inventory

Assisted in the qualification of all analytical laboratory instruments

Developed and wrote standard operating procedures, standard test methods and specifications

Complied with GMP and applicable international standards and regulations and safety procedures and assisted in all OOS, Deviation, CAPA investigations and reporting

Diageo North America Plainfield, IL 9/2001 - 8/2004

Traffic Coordinator (Shipping and Receiving)

Maintained Shipping Departments work schedules and assignments to ensure efficient operation

Directed and supervised all outbound orders to ensure they are correct and shipped on schedule

Ensured efficient day-to-day operations of the warehouse

Reviewed operating goals and standards and monitor achievement

Reviewed warehouse operations daily to ensure all safety procedures and policies are followed

Monitor work quality to consistently deliver exceptional customer service

Prepare staff break schedules and assignments

United States Marine Corps (Combat Action Veteran) 6/1990 - 11/1993

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