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Customer Service Data

Location:
Philadelphia, Pennsylvania, United States
Posted:
April 30, 2019

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Resume:

Cooper W. Allwes

*** ********* ******* ************, ** 08108 856-***-**** ac89if@r.postjobfree.com

Motivated, teamwork-oriented and responsible professional. Offers outstanding qualities in customer service and communication skills. Possesses well-developed interpersonal skills with the ability to motivate and work with others for a common goal.

EDUCATION

La Salle University, Philadelphia, PA

Bachelor of Science in Business Administration Expected graduation May 2019 Major: Business Systems and Analytics

• Major GPA: 3.17

• Awards: Founder’s Scholarship

WORK EXPERIENCE

CMI Media/Compas, Cherry Hill, NJ

Data Science Intern June 2018-August 2018

• Prepared physician-survey data for pharmaceutical-marketing analytics project

• Utilized SAS to clean and ensure data integrity

• Standardized and systemized disparate data sets

• Optimized Excel pivot tables to discover trends in product movement

• Received initial training in R code

Costco, Mount Laurel, NJ

Tire center technician August 2016 – Present

• Effectively perform service (mount, balance, etc.) on members tires

• Assisted members in purchasing appropriate tires, check inventory, schedule installation appointment

• Monitor shipments and update inventory

Front End Assistant

• Performed various tasks as needed

SKILLS

• Tableau – Data Visualization Software

• JMP Pro – Predictive Analytics Software

• Familiar experience in R, SQL, SAS

• Microsoft Office (Word, Excel, PowerPoint, Access) RELEVANT COURSE WORK

BSA 302 Course: Applied Regression Modeling and Visualizations Residual analysis, model selection, classification of logistic regression and multiple linear regression BSA 410 Course: Systems Analysis and Database Design Entity-Relationship, Data Structure, Data Flow Diagrams, Data Dictionary BSA 420 course: Data Warehousing and Data Mining

VOLUNTEER & ACTIVITIES

Member of Sigma Phi Lambda Fraternity April 2016 – Present

• Raise over $28,000 for La Salle academy yearly

• New Brother Mentor

• Service Chair

• Risk Management Chair

Summit Program at La Salle University Fall 2016 – Present

• Mentored and enlighten freshmen regarding the challenges of college, shared experiences

• Lead freshmen through time management exercises



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