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Administrative Assistant Customer Service

Location:
Tucson, Arizona, United States
Salary:
$12 to $15 pr hr
Posted:
April 30, 2019

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Resume:

Leola Allen

**** *. ****** **** **.

Tucson, AZ, 85730

520-***-****

ac89hw@r.postjobfree.com

CAREER OBJECTIVE

Results-oriented professional with 25.5+ years of experience and a proven knowledge of customer service, back office operations, and confidential correspondence. Aiming to leverage my skills to successfully fill the Customer Service Agent role at your company.

WORK EXPERIENCE

ROBERT HALF OFFICE TEAM, TUCSON, AZ

Receptionist, May 2017 – Present

Operate telephone switchboard to answer, screen or forward calls, providing information, taking

messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort

them to specific destinations.

BERLAT & ASSOCIATES TAX ACCOUNTING, TUCSON, AZ

Administrative Assistant, Jan 2015 – May 2017

Operate office equipment such as fax machines, copiers, and phone systems, and use computers

for spreadsheet, word processing, database management, and other applications.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate

Individuals.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons

according to their needs.

Set up and maintain paper and electronic filing systems for records, correspondence, and other

material.

Organize and assemble tax documents as per individual tax requirements.

DELTA AIRLINES, TUCSON, AZ

Customer Service Agent, Feb 1999 – Sep 2014

Plan routes, itineraries, and accommodation details, and compute fares and fees, using

schedules, rate books, and computers.

Make and confirm reservations for transportation and accommodations, using telephones, faxes,

mail, and computers.

Prepare customer invoices and accept payment.

Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.

Efficiently execute timely gate boarding and flight close-out documentation as required. Instruct

and enforce safety and security measures a required by FAA.

NEW MEXICO STATE WORKER’S COMPENSATION ADMINISRATION, FARMINGTON, NM

Administrative Assistant, Aug 1992 – May 1998

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons

according to their needs.

Set up and maintain court monitoring equipment to efficiently and accurately monitor Worker’s

Compensation court hearings.

REFERENCES UPON REQUEST



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