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Manager Engineer

Plano, Texas, United States
April 30, 2019

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George Nkwonta



Ability to adapt to any changes within an organization, and to perceive new methods for improving overall efficiency, time management, and performance, without sacrificing quality. Experience in many areas of the information technology/systems field. Excellent technical skills with experience in troubleshooting and developing innovative solutions.


•Knowledge of Windows Server 2003,2008,2008R2, 2012 and 2012 R2 operating systems.

• Strong knowledge of Active Directory topology, DNS and DHCP server roles.

•Virtualization technology administration /troubleshooting: VMware and Microsoft Hyper V.

•Expert knowledge on Microsoft Failover Cluster administration and troubleshooting

•Knowledge of Linux/ UNIX administration.

•Microsoft systems administrator.

•Hands-on experience with Dell enterprise portfolio, HPE solutions and EMC storage technology.

•Dell Networking platform PowerConnect, Force10 and converged network switches experience.

•Extensive server/storage hardware knowledge from installation and setup of all aspects of servers- Dell & HPE.

•Converged and Hyper converged systems configuration experience.

•Volume Shadow Copy Service (VSS) and Backup

•Network administration knowledge

•Cloud computing concepts and positioning.

•Consultative skills - giving impactful presentations using PowerPoint and or whiteboard demonstrations.

•Expert level troubleshooting and technical support.

•Coding using- PowerShell, Python.

•Penetration testing ( network and application). Certified ethical hacker CEH


Measured Risk Addison, TX 09/2018- Present

Cyber security - Ethical Hacker

Part of a team testing various customer's environments using NMAP, Burp suites and Nessus

Partaking in reconnaissance to gather data from client’s environments

Hands-on knowledge on Exploiting Windows and Linux OS, Scanning LAN segments and creating custom password list

Penetration testing using Python using: Target Enumeration, Target Scanning, Exploit development and web application attack tools

Packets capture and analysis with Wireshark using: Filters, color coding etc

Completed capture the flag CTF Challenges i.e. Mr. Robot

Certified ethical hacker -CEH from EC-Council. Certification number: ECC9817042653

Collabera –Microsoft Contractor Addison, TX 04/2018- 08/2018

Premiere Field Engineer (Remote 50 % travel)- Secure Infrastructure

Experience with Microsoft Hyper-V, Microsoft Failover Clustering/Multi-vendor Cluster and SAN implementations.

Experience in systems development, network operations, and software support or IT consulting. Solid grasp of client/server networking, security, and Internet technologies fundamentals

Provided proactive services which promotes customer’s infrastructure health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.

Engaged in reactive and 24x7 Critical Situations support which address the most critical customer issues.

Part of a dedicated support team hat strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.

Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).

Workshops and Trainings: Providing technical training which address customer knowledge transfer needs helping customer to consume Microsoft products and services.

Convergys-Microsoft Contractor Richardson, TX 12/2016- 04/2018

Senior Escalation Engineer- High Availability

•Subject matter expert on Windows High availability, Failover clusters, NLB, virtualization and cloud infrastructure.

•Break-fix and advisory engagement on setting up physical/virtual SQL and MS Exchange failover clusters

•Level III support for Microsoft Global escalation team with a 99.999 availability SLA.

•Providing Root Cause Analysis on outages to enterprise clients around the globe.

•Providing coaching to level I and II engineers.

•Working closely with TAM and project manager to provide solutions to Microsoft's vast client base.

•Daily communication and troubleshooting using Skype, Bomgar and LogMeIn.

•Explaining technology in a simple and understandable manner through Skype or whiteboard demonstrations.

•Serving as an advocated and technical solution resource for our customers, providing them support required.

BIS - Managed services Oklahoma City, OK 04/2015- 12/2016

Infrastructure Systems Engineer

•Installed, configured and troubleshot over 70 servers (physical and virtual) running Windows 2008 and 2012.

•Configured, administered and troubleshot VMware ESXi 5.5 and Windows HYPER-V.

•Planned and upgraded users from Windows server 2003 to Windows 2008.

•Planned and Implemented a major portion of the BIS in-house VMware VDI lab.

•Complete handling of Implementing Dell PowerEdge blade server solution for a local Oil & Gas company in Oklahoma.

•P2V conversion for a local Oklahoma bank using HPE converged solution- 3PAR SAN and blade servers.

•Implementation of products in Dell enterprise portfolio for BIS clients. i.e. KACE (virtual and physical box), AppAssure, NetVault, PowerEdge VRTX, Compellent and EqualLogic.

•Implementation of HPE 3PAR StoreServ SAN, ProLiant Gen 8 Blade server and OneView management GUI.

•Analyzed client’s infrastructure and made recommendations on best practices as advised by Dell /HPE.

•Provided on-call support and training for BIS customers. Traveled to client’s site as needed. Remote assistance and administration using TeamViewer, WebEx and Bomgar.

•Proficiently worked tickets from CRM tools like Salesforce and updating case logs as required. In constant

•communication with clients via email or phone call.

Dell Dubai, U.A.E 01/2012- 10/2013

Internal IT manager- Dual role

•Managed the IT infrastructure for the Dell EMEA's sole resourcing and service delivery team - Halian International based in Dubai.

•Responsible for the maintenance and manipulation of training room servers and storage devices for Dell trainers (based in Austin, TX) mostly remotely connecting via WebEx.

•Primary help desk analyst for the Dubai office

•Troubleshooting hardware, software and networking issues of over 100 users.

•Responsible for setting up new employee work station and VPN for telecommuters.

•Trained new employees on existing systems in and outs

•Solely implemented Dell's systems management tool KACE for office building allowing users to create tickets to report issues.

•Responsible for handling inventory of hardware using Dell's systems management tool KACE

•Keeping senior management and users up to date on current and future changes on the IT infrastructure monthly.

Dell Dubai, U.A.E 09/2011- 08/2013

Dell service delivery consultant

•Providing technical recommendations for Dell’s EMEA team (presales and post-sale/services team) on offers.

•Staying current on Dell’s enterprise solutions products as well as competitors

•Broad knowledge of IT infrastructure.

•Preparing man-day estimation for Dell onsite engagements.

•Preparing Scope of work documents with service step specification on projects

•Preparing solutions design documents with High level design and low level design for Dell pre-sales team

•Coordinating training for onsite engineers and service delivery team members

•Analyzing existing Enterprise infrastructure and making recommendations on Dell best practices

•Implementation of recommendations made in a timely and professional manner.

Dell Oklahoma City, OK 09/2009- 03/2011

Enterprise Storage Support Senior Analyst/ KACE

•Work on highly complex customer technical issues requiring sound judgment in order to resolve problems and provide recommendations

•Responsible for support of Dell’s KACE systems management tool

•Competent Knowledge of Systems management, Patch management, Deployment services and Active Directory.

•Make significant decisions having considerable impact on normal operations, profitability, and/or reputation of Dell

•Receive training on all new AES products (regardless of platform)

•Effectively communicating with customers through verbal and written mediums.


University of Central Oklahoma Edmond, OK 2003- 2010

Bachelor’s in management information systems May 7, 2010

Divergence Academy Addison, TX 2017- 2018

Data science bootcamp

Divergence Academy Addison, TX 2017- 2018

Cybersecurity – Certified ethical hacker CEH


Certified Ethical Hacker-CEH EC- Council

Oracle Certified Database Administrator 8i (OCP)

Oracle Certified Database Administrator Associate 10G (OCA)

MCSA: Microsoft Certified System Administrator 2003. Wintel engineer.

Dell Certified Systems Expert – PowerEdge 12th Generation Servers

Dell Certified Systems Expert – PowerEdge M1000e

Dell Certified Systems Expert - EqualLogic

Dell Certified Systems Expert – Compellent service Model


Rap as a Service for Hyper V and Failover Cluster Manager

Rap as a Service Plus for Hyper V and Failover Cluster Manager

Rap as a Service Complex for Hyper V and Failover Cluster Manager

Rap as a Service Plus for Hyper V and Failover Cluster Manager

Rap as a Service Plus for Window Server

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