Resume

Sign in

Front Office Data Entry

Location:
Dubai, Dubai, United Arab Emirates
Posted:
April 30, 2019

Contact this candidate

Resume:

CURRICULUM VITAE

PERSONAL DETAILS:

Name: Reagan Ngonga

Nationality: Kenyan

Date of Birth: 02nd December 1990

Marital Status: Single

Language Skills: English, Swahili

Visa Status: Visit Visa

Phone: +971*********

E-mail: ac89g8@r.postjobfree.com

Professional Expertise and Skills

• Administration- Well versed in office systems with excellent knowledge of filling system, appointment scheduling and compiling reports.

• Communication skills-Communicate well in English and Swahili as first languages

• Interpersonal skills -Excellent interpersonal skill that aides in effective networking and ensuring total guest satisfaction.

• IT System- experienced user of Microsoft office suite and online research.

• Auxiliary skills:

Excellent organization.

Exceptional analytical and decision making skills.

Communication both verbal and written

Broad exposure and commitment to cultural diversity.

Team work ethics.

Quality assurance and attention to details

QUEEN ELIZABETH 2 HOTEL

From 2018 March to date

Concierge Captain (Concierge Superviser) and Tour Guide

Responsabilités and Duites

Report to the front office manager

Lead the concierge team through pre-opening

Take part in creating SOPs

To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it

provide personal service to all the guests, following the hotel standards and procedure

Make bookings for guests for air-tickets, restaurants, tours, golf or as requested by guests.

Be familiar with local area and location of company offices, banking institutions, Shopping malls, Restaurants, etc.

Conducting concierge training for the Bellman

Making duty roaster

Navigating 1 hour heritage tours for group passengers and VIPs

Creating paper work necessary for the concierge team

In-depth knowledge about the area sites, tours, restaurants Maintain surrounding countries and assign the work to the Bell Attendants as required.

Maintain a willingness to please attitude and give undivided attention to any approaching guest

Adhere to guest checking in and checking out procedures pertaining to baggage handling

Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

Provide information to guests about the hotel facilities and services

Provide guest services and guidance

Moevenpick Hotel Jumeirah Beach Residence

Concierge Agent

Sept 2015 to Oct 2017

Responsibilities and Duties

Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events.

Be familiar with local area and location of company offices, banking institutions, Shopping malls, Restaurants, etc.

In-depth knowledge about the area sites, tours, restaurants Maintain surrounding countries and assign the work to the Bell Attendants as required.

Make bookings for guests for air-tickets, restaurants, tours, golf or as requested by guests.

Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.

Maintain an in-depth knowledge about sites, tours and restaurants in Dubai

Actively sell and promote the resort’s facilities first, then refer and suggest other hotels, if we cannot meet the guest’s requests

Liaising with clients in person, over the phone or via email to discuss their travel requirements

Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.

Researching destinations and keeping up to date with travel industry news

Meet profit and sales targets.

Moevenpick Hotel Jumeirah Beach Residence

Professional Experience: August 2014 – Sept 2015

Bellman

Job Responsibilities:

Greet and escort arriving and departing guests to and from their accommodations

Retrieve and transport guest luggage

Inspect guest rooms and acquaint guests with these rooms and their features

Respond to guest inquiries and requests in a timely, friendly and efficient manner

Organize and store luggage, as needed, according to guidelines

Assist in the maintenance, appearance and functionality of equipment

December 2013 – November 2013

National Hospital Insurance Fund (NHIF)

Accounts payable/Claim function

Verifying of hospital claims by the help of the Auditor

Payment of claims through cheques under general claim where the institution pays the complainant directly under specific batch.

Authorization of the payment of the hospital claims under specific batch with consultation of the head of benefit section.

Management of petty cash book

Data Entry – Capturing of the hospital claims under one batch

Data Analysis – Authorization of hospital claims under the log in of the Quality Assurance Office of the benefit department and checking of the hospital claims

Bed Usage Surveillance – Filling the surveillance form from hospital to hospital to ensure its clients are in hospital. This information later used in Data Analysis

ACHIEVEMENTS

Rookie of the month- Best New member in the hotel Stuff (Moevenpick JBR)

Employee of the month-3

Trip advisor - Mentioned 48 times by the guest in the guest comments

VEOS - Mentioned 32 times by the guest in the guest comments

EDUCATION

Kenya Utalii College

Certificate in Hospitality management

Lubinu Boys High School (2006-2010)

Kenya Certificate of Secondary Education (K.C.S.E)

Referees to be provided upon request



Contact this candidate