CURRICULUM VITAE
PERSONAL DETAILS:
Name: Reagan Ngonga
Nationality: Kenyan
Date of Birth: 02nd December 1990
Marital Status: Single
Language Skills: English, Swahili
Visa Status: Visit Visa
Phone: +971*********
E-mail: ac89g8@r.postjobfree.com
Professional Expertise and Skills
• Administration- Well versed in office systems with excellent knowledge of filling system, appointment scheduling and compiling reports.
• Communication skills-Communicate well in English and Swahili as first languages
• Interpersonal skills -Excellent interpersonal skill that aides in effective networking and ensuring total guest satisfaction.
• IT System- experienced user of Microsoft office suite and online research.
• Auxiliary skills:
Excellent organization.
Exceptional analytical and decision making skills.
Communication both verbal and written
Broad exposure and commitment to cultural diversity.
Team work ethics.
Quality assurance and attention to details
QUEEN ELIZABETH 2 HOTEL
From 2018 March to date
Concierge Captain (Concierge Superviser) and Tour Guide
Responsabilités and Duites
Report to the front office manager
Lead the concierge team through pre-opening
Take part in creating SOPs
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
provide personal service to all the guests, following the hotel standards and procedure
Make bookings for guests for air-tickets, restaurants, tours, golf or as requested by guests.
Be familiar with local area and location of company offices, banking institutions, Shopping malls, Restaurants, etc.
Conducting concierge training for the Bellman
Making duty roaster
Navigating 1 hour heritage tours for group passengers and VIPs
Creating paper work necessary for the concierge team
In-depth knowledge about the area sites, tours, restaurants Maintain surrounding countries and assign the work to the Bell Attendants as required.
Maintain a willingness to please attitude and give undivided attention to any approaching guest
Adhere to guest checking in and checking out procedures pertaining to baggage handling
Be familiar with the layout of the hotel and memorize the preferred route for escorting guests
Provide information to guests about the hotel facilities and services
Provide guest services and guidance
Moevenpick Hotel Jumeirah Beach Residence
Concierge Agent
Sept 2015 to Oct 2017
Responsibilities and Duties
Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedure and events.
Be familiar with local area and location of company offices, banking institutions, Shopping malls, Restaurants, etc.
In-depth knowledge about the area sites, tours, restaurants Maintain surrounding countries and assign the work to the Bell Attendants as required.
Make bookings for guests for air-tickets, restaurants, tours, golf or as requested by guests.
Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
Maintain an in-depth knowledge about sites, tours and restaurants in Dubai
Actively sell and promote the resort’s facilities first, then refer and suggest other hotels, if we cannot meet the guest’s requests
Liaising with clients in person, over the phone or via email to discuss their travel requirements
Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
Researching destinations and keeping up to date with travel industry news
Meet profit and sales targets.
Moevenpick Hotel Jumeirah Beach Residence
Professional Experience: August 2014 – Sept 2015
Bellman
Job Responsibilities:
Greet and escort arriving and departing guests to and from their accommodations
Retrieve and transport guest luggage
Inspect guest rooms and acquaint guests with these rooms and their features
Respond to guest inquiries and requests in a timely, friendly and efficient manner
Organize and store luggage, as needed, according to guidelines
Assist in the maintenance, appearance and functionality of equipment
December 2013 – November 2013
National Hospital Insurance Fund (NHIF)
Accounts payable/Claim function
Verifying of hospital claims by the help of the Auditor
Payment of claims through cheques under general claim where the institution pays the complainant directly under specific batch.
Authorization of the payment of the hospital claims under specific batch with consultation of the head of benefit section.
Management of petty cash book
Data Entry – Capturing of the hospital claims under one batch
Data Analysis – Authorization of hospital claims under the log in of the Quality Assurance Office of the benefit department and checking of the hospital claims
Bed Usage Surveillance – Filling the surveillance form from hospital to hospital to ensure its clients are in hospital. This information later used in Data Analysis
ACHIEVEMENTS
Rookie of the month- Best New member in the hotel Stuff (Moevenpick JBR)
Employee of the month-3
Trip advisor - Mentioned 48 times by the guest in the guest comments
VEOS - Mentioned 32 times by the guest in the guest comments
EDUCATION
Kenya Utalii College
Certificate in Hospitality management
Lubinu Boys High School (2006-2010)
Kenya Certificate of Secondary Education (K.C.S.E)
Referees to be provided upon request