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Manager Customer Service

Sunnyvale, California, United States
April 30, 2019

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*** * ** ****** **** 216-***-****

Sunnyvale, CA 94087

Objective: Proficient and charismatic individual looking to manage the administrative and marketing arm of the company where strong industry knowledge and marketing expertise will be utilized in increasing the company’s market share. Holds an MBA with extensive knowledge of business principles to contribute acquired skills and knowledge in management, problem solving, leadership and communication.

Featured Qualification:

Recent MBA graduate from Cleveland State University, Dec 2018.

Strong initiative and self-starter.

Excellent Time Management, Organizational and Communication skills.

Outstanding networking, people, resourcing and managerial skills.

Strong working knowledge of MS Office and other IT productivity software.

Excellent verbal and written communication skills.

Certified by London School of Economics in Leadership in Organizations Business and Management.

Organization Manager at AIMRA (All India Mobile Retailers Association), a Non-Profit Organization.

Professional Experience:

Cleveland State University Cleveland, Ohio April 2017 – August 2018

IS&T Student support assistant

Assisted individuals with technical issues or queries.

Used time effectively, balanced multiple priorities and completed tasks accurately and on-time.

Successfully multi tasked to assist more than one customer at a time and provide complete assistance.

Identified and solved 50+ customer queries each week.

Gained experience working in a computer environment and providing customer service.

Reliance Ji0 Inc. Mumbai, India Dec 2015 – July 2016

Supply chain management Intern

Ensure planning of spares required in the service center store, based on the failure types, categories of product being sold and nature of installation being done.

Ensure to stock parts received from central warehouse/vendor, properly, without any damage

Conduct weekly stock checking, on random basis, to ensure zero stock discrepancy

Big C mobiles Pvt Ltd Hyderabad, India April 2015 – July 2015

Marketing Intern

Made purchase & sales reports.

Conducted a study on consumer behavior towards purchase of smartphones.

Suggested few methods and techniques for marketing and promotion of their products.

Memmo Mobiles Pvt Ltd Visakhapatnam, India June 2013 – March 2015

Business Administrator (Trainee, Intern)

Assisting the retail manager.

Supporting in routine office activities and employee support program.

Conversing with Clients over phone, emails.

Sorting, organizing and filing records and details of business activity.

Handled over 40 clients with Account management team in a professional and personable manner.

Volunteer Work:

AlMRA (All India Mobile Retailers Association) India Jan 2014 – Jul 2016


Organization developed to fight against unfair practices within the industry and educate members over 10,000+ from all over India.

Managed and arranged for the meets in different cities with 1000+ people attending all over India.

Created presentations and did research on the ongoing topics to educate the members.


Cleveland State University December, 2018

Master’s in Business Administration (MBA)

GITAM University May, 2016

Bachelor’s of Business Administration (BBA)

Relevant Coursework:

Integrative Business Strategy International Business & Team Dynamics

Investment Analysis Mgmt. of Innovation/Technology

Financial policies Marketing strategy

Activities and Achievements:

Business English Certificate (BEC), Vantage level in Chennai, India.

Lead a team which Generated $6000 via sponsorship for college fest as the head of Finance department by marketing and presentation skills.

Additional Skills Set:

Experienced in handling office management and public relations.

Optimum utilization of resources.

Team work and Team Management.

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