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Customer Service Office Assistant

Toronto, Ontario, Canada
April 30, 2019

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Ilana Zorina Rudiy

** ********** **** • NORTH YORK, ONTARIO M2R 2Z4 • CELL # 647-***-****



•Excellent customer service and communication skills

•Quick learner and ability to adapt

•Strong leadership and problem solving skills

•Skilled at multi-tasking


Animal Care Attendant January 2016 – 2018

•Shampooed, clipped and groomed animals

•Prepared food and fed animals, at scheduled intervals

•Cleaned and disinfected cage and surrounding areas

•Monitored and documented animal behaviour

•Trained dogs to obey commands and performed specific duties in response to signals

Telemarketer Canadian Choice Windows and Doors September 2012 – January 2014


•Greeted customers upon every phone call and presented them with a high level of customer service to ensure overall satisfaction through phone communication

•Getting acquainted with different customers to carry out scheduled appointments for home-owners

•Processed transactions, returns, and exchanges for items purchased, in an efficient and friendly manner

•Regularly opened/closed the store while completing the necessary tasks needed for opening/closing

Lubavitch Day Camp June 2011 – August 2012

Camp Counselor

•Created interpersonal relations with parental clientele for higher customer care

•Actively maintained cleanliness of workplace and verified that all floor sets are completed for activities

•Carried out supervision during field trips with children as a guardian

•Acquainted with different parental concerns using rational and critical thinking to deal with problematic situations


•Standard/Emergency First-Aid & CPR/AED-C February 2013

•WHMIS July 2012


•Newtonbrook Secondary School (OSSD) September 2011 – June 2014

•City Adult Learning Centre September 2015

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