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Technical Writer Software

Stone Mountain, Georgia, United States
April 30, 2019

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Jim Barfield

Senior Technical Writer – IoT / Embedded Systems Engineer



Experienced technical writer with focus on IoT devices for the IT, healthcare and transportation industries.

University of California IoT certification, 2018. Current focus is on documentation for Jira development environment.

Fifteen years’ experience writing help systems for Computer, Financial, Healthcare and Telecom industries. Formally trained in Heuristic Usability analysis by Nielsen Norman Group. Proficient at interpreting complex ideas and concepts into easy to read Help guides. 10 years’ experience in converting product design artifacts and engineering documentation into targeted audience Help Systems for multiple industries and audiences

Help Systems Experience

Camtasia Help Videos

User Help Guides

System Documentation

HTML Help Systems

Web Based Help

Server Manuals

Instruction Guides

Disaster Recovery Manuals

Compiled Help Files

Software Guides

Project Management

SharePoint Documentation

Technical Writing Application Experience

Expert level proficiency with Sarbanes 404 auditing, DITA, Microsoft Word, Visio, Share Point, Power Point, Adobe Acrobat X, Adobe InDesign, Compiled HTML Help, Snag it, RoboHelp, RoboHTML, FrameMaker, Camtasia, and other Help media. Experienced working with Adobe Photoshop, Illustrator, and other related visual tools.

IoT Development Experience

Intermediate level IoT Developer. Familiar with Docker, Kubernetes, Python, PyCharm, Microsoft Visual Studio and Android Studio Integrated Development Environments. Familiar with Windows IoT on Raspberry Pi and Intel Joule embedded platforms. Experience with MQTT development using satellite communication for real-time monitoring of location, temperature, elevation, humidity, and rate of motion.

Home Depot Corporation –Documentation Specialist -IoT Application / Ambient Sensor Development 03/17 – Present - Atlanta, GA

•Developing web-enabled devices which enable commercial Home Depot customers to quickly search inventory and prices so that they may order materials from their nearest Home Depot store. Prototype is currently in UAT. Ask Homer is based on the Arduino platform and is a standalone device assigned to individual commercial contractors for ordering materials and delivery services.

•Creating sensor devices for Home Depot’s supply chain and delivery nationwide network, consisting of multiple countries.

•Responsible for all user guide documentation and internal engineering documentation and PM reports.

Clean DPF Systems New Orleans, LA -Diesel Emissions Documentation Specialist – Process Guides 02/15 – 08/16 Mandeville, LA

•Develop, document and train end users on diesel particulate emissions testing procedures.

•Maintain data center Help systems to support the company’s Fleet Vehicle Federal Emissions program.

•Develop documentation for end user operation of emissions testing and control systems, create online guides for use on mobile phone platforms for Freightliner, Volvo, and Mack onboard data systems.

•Manage nationwide data center documentation for servicing regional public transportation systems.

•Develop training documentation for nationwide, regional and local transportation industry using Microsoft Word, Visio, Acrobat X, RoboHTML, RoboHELP, Frame Maker, Snag it, Photoshop, and Illustrator.

•Developed an ongoing Technical Support Repository containing policies, procedures, architecture diagrams, run guides, and user Technical Instruction Guides.

•Recommend, implement, and document a Disaster Recovery Plan that meets the recommendations of government NTB and EPA compliance as well as any additional Federal Emmissions requirements.

•Provide instruction to transit system managers and operators on how to manage software updates.

•Lead company training courses on how to add users to the system

Georgia Tech Data Center, Atlanta, GA -Disaster Recovery Documentation Specialist 01/08 – 12/14 Atlanta, GA

•Managed Data Center System Architecture from both functional and relational levels. Maintained enterprise software, equipment inventory and application database to document all components, devices, servers, and maintenance information within the IT infrastructure. Managed documentation for standardized processes and application deployment practices.

•Documented RAID arrays, heat exhaust and cooling systems parameters with 5 year historical context.

•Built functional diagram of server architecture for Sarbanes Oxley compliance backups, vendor identification, disaster recovery, fault detection, firewall and safety, and also privacy procedures.

•Developed Operating instructions, user guides, standard operating procedures, Disaster Recovery Plans, Operation Level Agreements /Service Level Agreements (OLAs/SLAs)

•Assisted in preparation presentations, collected and prepared information for use in discussions/meetings

•Managed relationships with hardware and software vendors, contractors, professors, teachers and chancellor's office through information flow documentation using Visio.

Citigroup Corporation, Sr. Technical Writer – Employee Health and Welfare Benefits 02/07 – 10/08 Jacksonville, FL

•Wrote web based software for call center operations.

•Help System used for updating employee healthcare / insurance / retirement / pension plans in accordance with union rules and requirements / HIPPA guidelines and government regulations. Clients included Lucent, CBS, NBC, Time Warner, Verizon, SW Bell, Citigroup, State Street Bank, Chemical Bank of New York, and other Fortune 25 corporations.

•Developed a comprehensive Enterprise Application Catalog (Taxonomy) for the Information Technology (IT) department that features every application within Citigroup’s portfolio.

•Worked with Developers, Technical Architects, and Business Process Owners to create highly detailed business process Visio flowcharts showing data movement and business processes for Employee Benefits, Human Resources, PeopleSoft, and all Corporate Financial System applications relating to employee health and welfare.


University of California – Ambient Systems Design Degree -IoT Specialization - 2018

Georgia Tech - College of Business – 2011-2012

Intra-fraternal Training Health, and Orientation certification – Ga State University 2009

Nielsen Norman Group – Heuristic Usability Analysis - 2007

The Information Institute Help Systems and Technical Writing Proficiency Certification 2007

Winner (2 times) - Governor’s Honors Program Emory University- Washington DC Honor’s Recipient - 1984 - 1985


Nielsen Norman Institute – Certified in Heuristic Web Usability Analysis 2008

Microsoft Corporation – Certified Help Systems Developer 2007

Microsoft Corporation – Certified IoT Developer 2018

Oracle Corporation – Certified IoT “Oracle Ready” Exam 2017

United States Coast Guard (veteran) – Certified Public Safety Guide Writer 2007

Community Service – Extracurricular Activities

Mount Sinai Foundation of Atlanta – Volunteer Food Server 2015, 2016

Atlanta Union Mission – Count Homeless Census 2016, 2017 and 2018

DeKalb County School System – Volunteer Tutor, Special Needs Students 2015, 2016, 2017

CDC Atlanta – Vaccinate ATL – Chieftain Volunteer -TB / AIDS Awareness 2017, 2018, 2019

DeKalb County Humane Society – Pets for Vets volunteer coordinator 2016 … present

Jim Barfield 470-***-****

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