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Customer Service Representative/ Office Staff

Location:
Baguio, Benguet, Philippines
Posted:
April 30, 2019

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Resume:

*** ***** ******* ****

Baguio City

Phone 093********

E-mail: ac89b6@r.postjobfree.com

MADELYNNE C. MENDOZA

Objective:

To apply as a full-time office staff.

Skills

COMPUTER AND TECHNICAL SKILLS

Demonstrated proficiency in Microsoft Office

Knowledgeable in making and conducting report presentation using various multi-media devices and applications

Has deep interest in new technological devices and gadgets

INTERPERSONAL AND TEAMWORK SKILLS

Enable to adapt and relate with different attitudes of people in the work place

Interacting with people in almost all levels of society undergoing various marketing and selling activities during tradeshows, as well as when conducting sales presentation.

Sociable and apt in public relations

Managing one's own time and the time of others

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things

COMMUNICATION AND PRESENTATION SKILLS

Trained in presenting in front of people in almost all levels of society during sales/ product presentation

Good in expressing one’s self through verbal and written manner

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

PERFORMANCE

Persevering and willing to be trained

Able to learn and apply quickly and effectively

Hard working, self motivated, detail-oriented and organized

Creative thinking abilities, able to multi-task, and service oriented

Able to understand the implications of new information for both current and future problem-solving and decision-making

With ability to work under pressure accurately, quickly and creatively

Works independently and efficiently to meet deadlines

Education:

2006

SAINT LOUIS UNIVERSITY

A. Bonifacio Street, Baguio City

Bachelor of Science in Commerce major in Marketing

2000

AGUILAR CATHOLIC SCHOOL

Aguilar, Pangasinan

Graduated SECONDARY LEVEL

1996

PANGASINAN STATE UNIVERSITY

Bayambang, Pangasinan

Graduated ELEMENTARY GRADE

Seminars Attended:

CALL CENTER REPRESENTATIVE TRAINING PROGRAM

Baguio City Science Foundation

Engineers’ Hill, Baguio City

May 2007

7TH MARKETING SUMMIT

“Hidden Excellence Revealed, Marketing at its Best!”

Center for Culture and the Arts Theater,

Saint Louis University (SLU), Baguio City

January 7, 2006

PRE- C MP RALLY

Conference of Aspiring Marketing Professionals

CAP Convention Center Camp John Hay, Baguio City

September 11, 2005

“Producing Quality Human capital Through Personality Enhancement”

Carlos P. Romulo Hall, Teacher’s Camp, Baguio City

February 27, 2005

“FROM COLLEGE TO CAREER”

Cooyesan Hotel Plaza, Baguio City

February 27, 2005

Work experience

CUSTOMER SERVICE REPRESENTATIVE

UK BUY

September 18, 2017 – December 11, 2018

Convergys Philippines Inc.

Camp John Hay, Baguio- Ayala Land, Ordonio Drive, Loakan Road, Baguio City

JOB DESCRIPTION:

Responsible for conveying customer satisfaction and problem resolution ensuring customers receive an ample level of service or help with their buying and general queries.

ASSISTANCE SUPERVISOR QUEUE

DIRECTV

May 1, 2017 – September 16, 2017

Convergys Philippines Inc.

Camp John Hay, Baguio- Ayala Land, Ordonio Drive, Loakan Loakan Road, Baguio City

JOB DESCRIPTION:

Take supervisory calls and ensuring customer satisfaction within the company’s guidelines.

CUSTOMER RESOLUTION SUPERVISOR

DIRECTV

June 1, 2016 – April 30, 2017

Convergys Philippines Inc.

Camp John Hay, Baguio- Ayala Land, Ordonio Drive, Loakan Loakan Road, Baguio City

JOB DESCRIPTION:

Responsible in providing resolution for customers who have been repeatedly calling to have their issues fixed. Took supervisory and manager calls from teammates.

CUSTOMER SERVICE REPRESENTATIVE

DIRECTV

November 21,2011 – May 31, 2016

Convergys Philippines Inc.

Camp John Hay, Baguio- Ayala Land, Ordonio Drive, Loakan Loakan Road, Baguio City

JOB DESCRIPTION:

Responsible for delivering customer satisfaction and problem resolution ensuring customers receive an adequate level of service or help with their billing and general questions and concerns.

AWARDS / RECOGNITIONS RECEIVED:

· Awarded Top Agent for various months from 2012 through 2016

· Awarded Top Agent for Transfer for various months from 2012 through 2016

. Awarded Top Agent for Callback for various months from 2012 through 2016

. Awarded Best in Attendance for various months from 2012 through 2016

. Awardee for BGI ROCKSTAR (Tier 1 through Tier 3)

. Awardee for Best in CSAT for various months from 2012 through 2016

CUSTOMER SERVICE CONSULTANT

AT&T SOUTHEAST

February 14,2011 – October 26, 2011

Sutherland Global Services

Berthaphil II, CSEZ, Clark, Pampanga

JOB DESCRIPTION:

Interact with customers to provide information in response to inquires about products and services. Also handle and resolve customer's complaints. Assist individuals interested in opening accounts for communication services such as cable television, internet, wireless and access line. Recommend the best plan to customer to maximize the service their getting from AT&T.

CUSTOMER SERVICE ADVISER

T- Mobile UK

April 5, 2010 – October 19, 2010

24/7 Customer Inc.

8F Insular Life Bldg. Ayala Avenue cor. Paseo de Roxas Street

Makati City 1226, Philippines

JOB DESCRIPTION:

Responsible for delivering customer satisfaction and problem resolution to the client's customers for a customer service account/program. Responsible for interfacing with customer through the phone in a courteous, empathetic and professional manner. Interact with customers to provide information in response to inquiries about products and services that T-Mobile offers. Also look into and resolve complaints about billings and service; explain how to use equipment and solve any equipment problems; process orders and follow up request forms and record details of inquiries, comments, complaints and actions taken.

AWARDS / RECOGNITIONS RECEIVED:

Outstanding Performance and Exceptional Commitment for Attendance – 18 of June 2010 T-Mobile UK, 24/7 Customer Phils.

Most Improved Agent (Wave 29) – 18 of June 2010 T-Mobile UK, 24/7 Customer Phils.

CUSTOMER SERVICE PROFESSIONAL

Capital One

July 2, 2007 – January 4, 2010

Sitel Philippines Inc.

SFB2 PEZA, Loakan Rd., Baguio City

JOB DESCRIPTION:

Responsible for ensuring that Capital One’s customers receive an adequate level of service or help with their questions and concerns. Interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints according to guidelines established by the company.

AWARDS / RECOGNITIONS RECEIVED:

Top Agent – given on the 4th of July 2009 at CAP Bldg., Camp John Hay, Baguio City

Top Agent – given on the 10th of August 2008 at CAP Bldg., Camp John Hay, Baguio City

First Place (Overall performance) for the 1st quarter of 2008 given on the 20th of April 2008 at SM Cinema 4, Baguio City

Fourth Place (Customer Connect) for the 1st quarter of 2008 given on the 20th of April 2008 at SM Cinema 4, Baguio City

ON-THE-JOB TRAINEE

Marketing/ Sales, Traffic Department

January – March 2006

ABS-CBN BAGUIO

LB CAP Bldg, Post Office Loop, Baguio City

Preparing broadcast contract transactions to various advertisers.

Encoding ex-deals of the company to various business establishments and learned how these transactions materialized.

Monitor implementation performance for radio and TV programming.

In charge in the file management of the company’s invoices and advertisement contracts.

Preparing daily operations log for both television and radio.

Generate default gap implementations for TV and Radio programming.

Encode validated timecards of employees for company’s safe keeping.

Encode validated rates for television and radio advertising.

Pay bills and disbursements for the company.

Performs all other functions and related duties that may be assigned from time to time.

ON-THE-JOB TRAINEE

Document Processing Department

December 2005

BUREAU OF INTERNAL REVENUE

La Trinidad, Benguet

§ Responsible in file management of tax returns of taxpayers.

§ Encoding of validated business registered transactions.

§ Preparing journal entries for monthly percentage tax returns of taxpayers.

§ Separating tax returns for each municipality.

§ Preparing documents for individuals who register their business for the first time.

§ Performs all other functions and related duties that may be assigned from time to time.

Academic Highlights & Co-Curricular Activities

ü Obtained a grade of 90 in Marketing Research Oral Defense: “The Effectiveness of Television Advertisements Towards Consumer Response to Hygiene Products”

ü Member of the Production Committee of SPIRITS variety show of faculty members of the College of Accountancy and Commerce 2004-2005

ü Participated in the activities and helped in the preparation of the College of Accountancy and Commerce held during the UNIVERSITY DAYS 2004-2005

ü Member of school organizations - Jr. Finex & Marketing Mixers

References

Rolando Cepe

Team Leader - eBay

Camp John Hay, Baguio Techno Hub, Ordonio Drive

Loakan Road, Baguio City

095*-***-**** (m)

Joseph Brian Tiongson Reyes

Team Leader Trainee - eBay

Camp John Hay, Baguio Techno Hub, Ordonio Drive

Loakan Road, Baguio City

095*-***-**** (m)/ 091*-***-**** (m)

Robin Jake Arinzana

Quality Evaluator - eBay

Camp John Hay, Baguio Techno Hub, Ordonio Drive

Loakan Road, Baguio City

091*-***-**** (m)

PERSONAL INFORMATION:

CIVIL STATUS: Single

CITIZENSHIP: Filipino

HEIGHT: 4’11”

WEIGHT: 49 kgs.

RELIGION: Roman Catholic

DIALECTS SPOKEN/WRITTEN: English, Tagalog

I hereby declare that the above information is true and correct to the best of my knowledge.

Madelynne C. Mendoza



Contact this candidate