Manager Office

RESUME OF QUALIFICATIONS

SUSAN BOUCLIN

***/***-****

WORK EXPERIENCE:

MUNIQUIP, LLC (Water Equipment Sales)

OFFICE MANAGER/BOOKKEEPER NOV 2017 TO MAR 2019 Payroll, Accounts Payable, Check Runs, Accounts Receivable, Collections, Bank Reconciliation, Month End Financial Statement, Track Daily Cash Flow, Year End 1099’s

Created previously non-existent procedures for my position.

After 1 month of training, covered all office accounting and administration while former Bookkeeper went on 3 month maternity leave.

Learned water equipment industry.

Cleaned out/organized office filing system.

After I moved, I continued to return a couple days a week for a couple weeks to help them until my replacement started.

VITAL SIGNS INSURANCE SERVICES, INC. (Insurance Broker) OFFICE MANAGER JUN 2010 TO JUN 2017 Supervise administrative staff of 5-7, Assistant to Owner, process office payroll, manage Simple IRA plan, complete annual 5500 for several clients with 401k plans, plan and lead meetings, oversaw year end file purging.

Within 6 months, was promoted to Office Manager.

Advertised for, interviewed, tested, hired, orientated, trained many new employees

Coached, reviewed, reprimanded and terminated employees and filled in for staff as necessary.

Created, implemented, and enforced policies and procedures.

Implemented several employee incentive programs

Oversaw complete overhaul of procedure manuals for all positions

Learned insurance industry for both Health and Welfare benefits as well as Property and Casualty insurance.

Helped plan office remodel.

ADCO (ACTION DRYWALL COMPANY)

HEALTH AND SAFETY COORDINATOR FEB 2005 TO APR 2008 Update jobcost payroll reports weekly, completed/submitted/tracked workers’ compensation claims through close, managed safety incentive program, ensure OSHA Compliance, set up new jobs with all safety materials.

Performed job costed payroll, hired/trained replacement.

Created employee handbook.

Created Excel job cost reports for each project.

Created/Maintained Employee Safety Incentive program.

Represented company OSHA hearing resulting in reduced fine.

Compiled Material Data Safety Sheets on all materials used to comply with Hazardous Communications guidelines.

Created a light duty return to work program, getting injured employees back to work sooner.

PRO-TECH FIRE PROTECTION (Fire Sprinkler Contractor) OFFICE MANAGER FEB 2001 to FEB 2005 Supervise administrative staff of 4-6, process office payroll, Accounts Receivable: billing, posting checks, processing change order requests and change orders, bank reconciliations, filing mechanics liens, Notary Public duties, Sales Commissions.

Coordinated transfer of accounting system from Quickbooks to Timberline.

Successfully passed Board of Labor audit.

Coordinated several office remodels.

E.F. BRADY COMPANY, INC. (Drywall Contractor)

OFFICE MANAGER MAY 1998 to FEB 2001 Supervise administrative staff, Accounts Receivable: billing, posting checks, processing change order requests and change orders, filing mechanics liens, Notary Public duties, processed union job costed payroll for 50-200 employees.

Consistently met/exceeded collection goals/received financial reward

Trained several administrative employees

ADCO (ACTION DRYWALL COMPANY)

OFFICE MANAGER MAY 1997 TO MAY 1998 Supervise administrative staff, Accounts Receivable: billing, posting checks, processing change order requests and change orders, filing mechanics liens, Notary Public duties.

Reconciled 12 month backlog of bank statements

Entered backlog and resolved problems of accounts receivable bringing all jobs current

Performed all administrative positions at various times (Accounts Payable/ Payroll)

Promoted from Administrative Assistant to Office Manager

Developed customized payroll timecard resulting in time savings and error reduction.

Became Notary Public

SILVERADO BUILDING MATERIALS

OFFICE MANAGER AUGUST 1992 TO APRIL 1997 Supervise administrative staff, Assistant to Owner, close monthly G/L and generate financial statements, balance bank statement, process weekly payroll, track daily cash flow, maintain petty cash, monthly BOE sales tax returns/payments, Notary Public duties, handle company events and advertising, purchasing/coordinating servicing of computers/printers.

Managed growth of staff, workload, office equipment/furnishings/space from monthly sales of $200,000. to $2,000,000. and the addition of a satellite yard and a repair shop.

Represented company in 3 year BOE audit and passed

Implemented computerized payroll time recording system

Performed all administrative positions at various times (Receptionist/Accounts Payable/ Accounts Receivable/Data Entry/Pricing)

Implemented employee appreciation program

Created a detailed 500 item price list and integrated inventory program

Created computerized office Rolodex system

Created all office forms

E.F. BRADY COMPANY, INC. (FEBRUARY 1985 - AUGUST 1992) OFFICE MANAGER FEBRUARY 1991 - AUGUST 1992 Continue duties of Operations Secretary, A/R, lien releases, oversee running/ maintenance of office/Estimating Secretary, support General Manager, handle company events.

Set up new office in Sacramento: administrative staff/equipment/files/furnishings.

Coordinated safety incentive program resulting in an entire fiscal year injury free. OPERATIONS SECRETARY OCTOBER 1986 - FEBRUARY 1991 Continued to process payroll and workers comp. claims, administrative support to Operations Manager, Field,Superintendents, and Job Coordinators, price and invoice time and material tickets, submit materials lists to vendors, compile and analysis bids and make recommendation of vendor to use, minutes for operations meetings, handled printing/distributing of company t-shirts, set up Job Coordinator with forms, equipment, furniture, supplies, phones, and trailer when starting a new job, process change orders, handle company events.

Cross trained on Estimating Secretary position

Cross trained on Accounts Receivable position

Compiled Material Data Safety Sheets on all materials used to comply with Hazardous Communications guidelines

Photographed various jobsites and photos were blown up for office wall art.

Promoted to Office Manager of newly created Sacramento office ACCOUNTS PAYABLE/PAYROLL AUGUST 1985 - OCTOBER 1986 Continued to process Accounts Payable and workers comp. claims, set up of union employees, data entry/jobcosting for weekly payroll of same (125 - 200 employees), processing lay-off checks, printing new timecards and checks and sorting for distribution by job, overnight payroll to out of town jobsites, maintained jobsite petty cash, obtained savings bonds to employees with new babies.

Developed/implemented purchase order system

Created time saving "new hire" packages

Promoted to newly created Operation’s Secretary position RECEPTIONIST/ACCOUNTS PAYABLE FEBRUARY 1985 - AUGUST 1985 Handled 6 line phone system, distributed incoming mail, communicated with field employees via radio communications system, secretarial support/typing for 15 person office, matched up backup with accounts payable invoices, price checked them, job/trade and G/L account coded them, verified vendor statements, resolved vendor calls, processed workers comp. claims.

Researched purchase of high volume copy machine

Promoted to Payroll Administrator

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