CATHERINE MOORE

*** ***** ******, *******, **. **013 H: 484-***-**** C: 484-***-**** ac899i@r.postjobfree.com Customer Service Representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Creative problem solver

Exceptional communication skills

MS Windows proficient

Quick learner

Strong client relations

Training development aptitude

International sales support

International Customer Service Representative, 08/2008 to Current Taghleef Industries – Wilmington, DE

Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientèle. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Developed reputation as an efficient service provider with high levels of accuracy. The service I provided to a potential major customer, was a factor in securing 100% of their polypropylene business, and therefore, became our number one customer.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Processed 5-10 daily invoices and billed renewed invoices to clients. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Directed calls to appropriate individuals and departments. Helped drive sales goals and achieve monthly quotas. Dedicated to continuously improving sales abilities and product knowledge. Learned, referenced and applied product knowledge information. Customer Service Representative, 10/1998 to 02/2003 CCL Industries – Swedesboro, NJ

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Directed calls to appropriate individuals and departments. Helped drive sales goals and achieve monthly quotas. Dedicated to continuously improving sales abilities and product knowledge. Learned, referenced and applied product knowledge information. Earned 12 credits: Business Management,

Strayer Universtiy - Christiana, DE

3.5 GPA

Member of the Omega Psi Phi Auxilary Club

Earned 24 credits: Communications,

East Stroudsburg University - East Stroudsburg, PA 3.5 GPA

High School Diploma: 1975

Chester High School - Chester, PA

Skill, Training

Part of team responsible for ISO 9000 certification SAP knowledgeable

Attended training seminars and webinars to learn Import/Export documentation. Trained in NAFTA, CAFTA, Certificates of Origins and,Import Licenses.

Promoted to International Customer Service in 2009. Received Spanish lessons through company sponsored program and one course at Delaware Technical Community College. Limited vocabulary but can read some Spanish. Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Relations

Earned highest marks for customer satisfaction, company-wide. EDUCATION

ACCOMPLISHMENTS

ADDITIONAL INFORMATION