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Customer Service Sales

Richmond Hill, Ontario, Canada
May 02, 2019

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** ******* ********, ******** ****, ON, L4E 0J3; 647-***-****;


Certified Accountant seeking a position where I can showcase my extensive knowledge in Accounting and Payrol to make a valuable contribution.


●Over eight years of extensive work experience in office administration

●Over four years of experience in sales and customer service

●The ability to quickly learn organizational processes, policies, and procedures

●Hands-on practice of Payroll Administration including remittance of all statutory deductions, completing T4s and Records of Employment

●Hands-on practice in projects dealing with setting up accounts with Sage 50 and QuickBooks

●Proficiency in Microsoft Excel, Word, and Outlook.

●Self-motivated, team player, hard worker and resourceful

●Earned a reputation for calmly resolving customer complaints in a timely manner

●Ability to work independently and as well as a team in achieving goals and to meet deadlines in a fast-paced environment


Accounting and Payroll Administrator Diploma

CDI College, North York, ON 2018

●Bookkeeping; Sage 50; QuickBooks; Microsoft Word and Excel

●Payroll Compliance Legislation, Payroll Fundamentals 1 and 2

Fanni& Herfei Institute

●Microsoft Office Certificate 2009

●Visual Basic Certificate 2010


Sales Associate/Cashier 10/2016 – 03/2018


●Provided exceptional customer service and provided recommendations on the sales floor, fitting room, and front end.

●Processed customers’ payments, returns and refunds, cash changes and receipts.

●Stocked and replenished merchandise as necessary.

Salad Bar Clerk 09/2013 – 07/2016

Loblaw Superstore

●Trained new hired clerks about the job duties and store policies.

●Maintained product display and organized an inviting sales floor.

●Earned excellent marks on performance reviews, with citation for excellence in areas including work volume, accuracy and quality, positive work ethic, and commitment to providing surpassed service.

Bank Teller 09/2010 – 07/2013

Melli Bank

●Processed standard teller transactions for customers including servicing client accounts, cashing cheques, balancing cash drawers, managing safe deposit box payments and etc.

●Demonstrated a genuine client-centric service culture that ensured customer satisfaction levels were elevated and maintained.

●Developed and maintained good working relationships with clients and co-workers.

●Ensured compliance with banking policies and audit procedures.

Office Secretary 05/2005 – 05/2010

Alborz Tiles Company

●Prepared and organized paperwork and other materials as needed

●Answered telephones and courteously assisted customers within high-volume, deadline-driven settings.

●Arranged for the meetings and conferences.

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