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Medical Assistant Customer Service

Lubbock, Texas, United States
May 02, 2019

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973-***-**** **** **th St Lubbock, Texas 79423

OBJECTIVE: Organized, goal-oriented, team player seeking a position in an established medical office supporting physicians, nurses, and other medical staff to facilitate patient care.

SUMMARY: A Performance driven and versatile Experience with excellent interpersonal and communication skills, and an ability to work well with cross-functional teams.


Operating systems: Windows 95/98/2000/XP/ Windows 7, MS-DOS 6.22.

Application: JAVA, PHP and SQL.

Software packages: MS Office 97/2000/XP/2007/2010. Word Perfect.


Cobbs Corner/Dr. KAMAL PATEL 06/2018 - 2/2019

Certified Medical Assistant

• Performed approximately 20 - 25 phlebotomy sticks and EKGs per day

• Collected various specimen such as stool, urine and blood and prepared them for the lab

• Handled Urinalysis procedures using the urine dipstick

• Assisted with other procedures such as Ear Irrigations and rapid strep test.

• Relayed messages from patients to the physicians regarding their prescriptions in addition to calling in these prescriptions

• Trained new staff on quality control procedures.

• Authorized drug refills and provided detailed prescription information to pharmacies.

• Managed general office duties such as answering multiple telephone lines, completing insurance.

• Demonstrated ability to lead and motivate outstanding healthcare teams

• Collected blood, tissue and other laboratory specimens and prepared them for lab testing.

• Monitored and recorded vital signs for about 40 patients per day

• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

• Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA and OSHA regulations and improved patient care/satisfaction.

Cobbs Corner/Dr. KAMAL PATEL 03/2017 - 6/2018

Front Desk Medical Receptionist

• Greet and check-in patients, and collect personal, medical, and insurance information.

• Facilitated daily administrative functions, including customer service, patient scheduling, and inventory management.

• Schedule, reschedule, and verify patient appointments; schedule appointments with primary and secondary care providers.

• Handle tasks of preparing and maintaining patient's medical charts

• Perform essential clerical tasks like faxing, e-mail, and data entry

• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.

• Collected patient co-payments and recorded payment transactions; obtained third-party payer authorization for services provided and communicated outstanding balances to insurance companies and patients.

• Manage and coordinate additional administrative and clerical functions.

Greenhill pharmacy 03/2015 - 11/2018

Pharmacy tech

• Helps health care providers and patients by greeting Handling the Human Resources of New Hire Associates and Making their Schedules

• Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.

• Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations.

• Protects patients and employees by adhering to infection-control policies and protocols.

• Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.

• Maintains records by recording and filing physicians' orders and prescriptions.

• Generates revenues by calculating, recording, and issuing charges.

• Ensures medication availability by delivering medications to patients and departments.

• Prepares reports by collecting and summarizing information.

• Contributes to team effort by accomplishing related results as needed

Smoothie King 06/2012 - 07/2014

Store Assistant Manager

• Greeting the Customers and Giving them the Best service

• Ordering the Supplies for the Store and Maintaining the Inventory

• Handling the Human Resources of New Hire Associates and Making their Schedules

• Assist with Associate Weekly and Monthly Meeting on New Products and Recipe.

• Handle the Cash, and Credit Card Transactions

• Satisfying the Clients with their Shipment, Complaints and more

• Marketing and Advertising to all the Business around the galleria area.

• Knowledge the Clients on Hi-Protein, Low Carb Smoothies and Supplements.

London Food Mart 09/2010 - 06/2012

Convenience Store Manager

• Assist customers with returns, purchasing store protection plans and service packages.

• Scheduling in-home services via online interface.

• Answer telephone inquiries from customers and stores regarding the status of units and other service issues.

• Assist with new employee training including store policies, services, financing options and register operations.

• Greeted customers and assisted with location of products.

• Received, stored and stocked merchandise.

• Completed all necessary paperwork associated with merchandize.

Gujarat Telelink Private LTD. 01/2008 - 08/2010

Office Assistant

• Substantial experience and Awarded for Outstanding Customer Service Skills for 2 years.

• Costumed to working in Fast-Paced environments with the ability to think quickly and successfully handle difficult clients.

• Making Phone Calls, Greet Clients, and Sell them the Company Top line Products

• Build rapport, Listen, Clarify and Manage conversational flow.

• Manage upset customers, conflicts and challenging situations.

• Deliver outstanding service, exceed expectations and build Long-term loyalty.

• Work as a Team and in a self-directed environment.


• 2004-2007 SIR J. J. High School Surat, India

• 2007-2010 University of Gujarat (Diploma in Computer Engineering) Rajkot, India

• 01/2018-06/2018 Technology & Medicine Institute (Certified Medical Assistant) Passaic, New jersey.


• Active member of Yogi Divine Society, a non-profit social-religious organization.


Furnished upon request.

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