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Customer Service Sales

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
May 02, 2019

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Resume:

CURRICULUM VITAE OF

KUBHEKA INAMANDLA

061*******

** ***** ** ******** *****, 4133

Email: ac896w@r.postjobfree.com

PERSONAL DETAILS

Surname : Kubheka

First Names : Inamandla

ID Number : 880-***-**** 083

Date of Birth : 1988.07.03

Gender : Female

Contact no./s : 061-***-****

Address : 44 Pardy rd Isipingo hills, 4133

Nationality : South African

Home Language : isiZulu

Other Languages : English

Educational Qualifications

Last School Attended Isipingo Secondary School

Highest Grade Passed Grade 12

Year Passed 2006

Subjects Passed biology

Geography

Home economics

English

Afrikaans

Travel & Tourism

Tertiary Education

Name of Institution Corner Stone

Course Call Centre Certificate

Subject Inbound

Telephone etiquette, communication skills

switchboard

INTERVIEW:

Techniques, inbound call management

Basic & advance customer services

COMPUTER TRAINING:

Introduction training

To Ms Windows, Microsoft words

Outlook

Explorer

Outbound

Training

SALES:

Training, cross selling & up selling

DEBT:

Collection negotiations & assertiveness

SKILLS:

Questioning & listening skills

Employment History

Name of Company Direct Channel Holdings

Position Telesales Agent/ front desk receptionist

Duration June 2016 to date

Name of Company Aegis Outsourcing

Position Customer Service Agent and Inbound sales/

Switchboard duties

Duration September 2012 to July 2013

Reason for leaving Contract ended

Name of Company The Unlimited

Position Telesales Agent

Duration. November 2011 to August 2012

Reason for leaving. New opportunities presented themselves

Reference

Contact Person Alisa – Team Leader

Company Direct Channel Holdings

Contact Number 081-***-****

Contact Person Nthati Zeka – Team Leader

Company Aegis Outsourcing

Contact Number 073*******

Contact Person Sindiswa – Team Leader

Company Smart thinkers

Contact Number 071*******



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