Help Desk Customer Services
Resume:
Peter Toufels **** Seneca Dr. Fort Worth, TX *****
*****.*******@*****.***
Professional Experience
Customer Services Agent Nov 2018 – Present
Envoy Air, DFW Airport, TX
Customer services agent for all (American eagle flights).
Monitor flight arrivals and departures.
Guided passengers to and from gates.
Made boarding announcements and posted any schedule changes and cancellations.
Answered passenger inquires in person via phone and online.
Tracked online bookings and generated regular reports of flight activity.
Customer Services Agent Sep 2018 – Nov 2018
HallMark Aviation Services, DFW Airport, TX
Customer services agent on (Emirates Airlines) EK account (counter and gate)
Ensured that all safety procedures were followed
Answered passenger questions and dealt with any complaints
Senior Help Desk Technician Apr 2014 – Jun 2018
Easy TECK, Cairo, Egypt
Operated as service point-of-contact for help-desk, diagnosed, troubleshoot, and resolved pricing charter flights.
Negotiated with client Assisted in programming operating system from Windows 7 to 10 for 35 workstations.
Provided daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance.
Set up computers and install software.
Transferred help desk requests from e-mail to web-based system.
Help Desk Technician Aug 2009 – Apr 2014
Net KINE, Cairo, Egypt
Provided technical troubleshooting and resolution steps that a technical contact can understand and follow.
Generate and maintain knowledge content on the Knowledge Management System following the Knowledge Centered Support guidelines.
Transferred help desk requests from e-mail to web-based system.
Diagnosed and troubleshoot software and hardware.
Education Ain Shams University, Cairo, Egypt
Bachelor of Accounting, 2007
Certificates CompTIA A+ Expected: June 2019
Technical Skills
Tools MS Office Suites 2013/2017, Lotus Notes, Norton Utilities, Adobe Photoshop
Networking LAN/WAN, TCP/IP, VPN
Platforms Windows 2000/ME/XP/7/8/10, Mac OS
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