Manager Service

Simmons, Tracy

*

TRACY L. SIMMONS

Open to Relocation

** ******* **, ******* ****, IL 60409

E-Mail: **************@*****.*** Cellular: (773) 709 - 4897 SUMMARY OF QUALIFICATIONS

Professional Value Proposition – Operations Management, Teaching and Law Enforcement Professional with 17+ years of concentrated experience focusing on consumer needs and client service initiatives across multiple linked service industries. Strong ability to align professional skill with business objectives. Catalyst of extensive qualifications and successes to build a winning team toward higher achievement – identify gaps to seize opportunities; employ a creative approach to brainstorm solutions with customers & team, propose enhancements, test, and advocate & manage change. Areas of expertise include:

Education – Teaching

Communication & Information Management

Law Enforcement – Security Assessment & Management

Business & Legislative Policy, Ethics & Compliance

Client Relationship Management (CRM)

Operations Management

OPERATIONS MANAGEMENT, EDUCATION, LAW ENFORCEMENT, SECURTIY & TRAINING MGMT

Operations resources lead for dedicated team focusing on client service outcomes (United Postal Service - UPS and Sylvan Education Solutions) to ensure optimal outcomes in delivery of service offerings and adoption of policies and procedures / established objectives. Chair – Employee Retention effort (UPS); facilitating presentations and development training seminars to enhance communications and promote knowledge transfer across operational divisions. Effectively incorporated business process information into specialty team materials.

Educational Consultant, Facilitator and Instructor - core curriculum aligned with comprehensive training objectives for elementary populations (Special Education) and adult learners (UPS, Sylvan, Chicago Public Schools – CPS) enabling personal and professional development achievement while ensuring business success as targeted. Built strong working relationship with law enforcement & security teams; facilitating workshops / new recruit training and orientations.

Law Enforcement & Security Officer – leveraging specialized skills (Chicago Police Department - CPD) and formal training

(Knoxville College) to manage investigative procedures and ensure safety objectives (City of Chicago); coordinate and provide security at special events (State of Illinois). Recipient: 39 Honorable Mention & Service Excellence Awards (CPD). PROFESSIONAL EXPERIENCE

EDSAL MANUFACTURING COMPANY MARCH 2016 - DECEMBER 2018 OPERATIONS RESOURCE MANAGER

HUMAN RESOURCES MANAGER – RESPONSIBLE FOR EMPLOYEE ATTENDANCE RECORDS, SETTING UP EMPLOYEES INTO TIME KEEPING SYSTEM, MONITOR EMPLOYEE PERFORMANCE, RESPOND TO EMPLOYEE CONCERNS WITH RELATION TO BENEFITS AND PAYROLL. RESPONSIBLE FOR ONBOARDING AND OFF BOARDING OF ALL EMPLOYEES.. CONDUCT ALL ORIENTATIONS FOR NEW EMPLOYEES. ENSURE COMPANY COMPLIANCE WITH ALL FEDERAL GUIDELINES .COMPANY SAFETY MANAGER RESPONSIBLE FOR OSHA COMPLIANCE. CERTIFIED FORKLIFT TRAINER. SUPPORT IMPLEMENTATION OF ADP PROCESSES. UNITED PARCEL SERVICE (UPS) Chicago, IL August 2005 – March 2016 Operations Supervisor

Provide leadership direction for specialty team; monitor & manage structured processes & development initiatives., Chairperson for the employee retention committee.

SYLVAN EDUCATIONS SOLUTIONS, Chicago, IL March 1998 – September 2004 Site Administrator – Educational Consultant

Lead learning officer – management authority responsible for client relationship management, training planning, research, design and implementation of training curriculum - leveraging best practices and alignment of resources. Managed and trained teachers for specific company requirements.. CHICAGO PUBLIC SCHOOLS (CPS), Chicago, IL December 1993 – February 1997 / March 2005 Simmons, Tracy

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Teacher – Elementary Education / Special Education CHICAGO POLICE DEPARTMENT, Chicago, Illinois July 1982 – September 1994 Field Officer / Security Expert

Manage and ensure safety & security protocols of CPD for city and state-wide protection. . Field Training Officer responsible for the training of recruits upon graduation from police academy. EDUCATION

CHICAGO STATE UNIVERSITY — CHICAGO, IL KNOXVILLE COLLEGE, KNOXVILLE, TN MA, Education (2012) BS – Political Science & Sociology, May 1979

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