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Employee Relations Social Media

Plano, Texas, United States
April 29, 2019

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214-***-**** /


Accomplished HR leader with in-depth experience in talent acquisition and operations. Customer focused and solutions producing professional with a history of improving operational efficiencies to help drive performance and profitability. Extensive experience effectively building relationships while coaching, consulting, partnering and influencing positive decision making with all levels of management and employees. Recognized for developing, implementing and managing programs to promote strategies, operational tactics and transformational change. Regarded as a value-adding business partner who is results oriented, forward thinking and highly effective at adapting to the needs of an organization.


Created a talent pipeline for leadership and staff positions through the development of succession planning and high potential programs.

Designed and administered training programs ensuring compliance with regulatory guidelines to effectively meet business development goals and minimize litigation.

Analyzed HR business processes and reduced operating expenses by 25%.

Participated in the due diligence of several successful mergers & acquisitions.

Designed and implemented award programs that celebrated tenure and performance, as well as wrote monthly company newsletters.

Developed behavioral interview guides created around company culture and core competencies.

Conducted, processed and analyzed exit interviews for turn-over trends which dramatically increased retention in several departments.

Negotiated and implemented drug screening and background check programs producing a significant company cost savings.

Created Human Resources standard operating procedures and employee handbook to foster a consistent approach to sound employee relations practices and an awareness of employment law.

Developed and executed a social recruiting strategy to create proactive and targeted searches that generated a more targeted candidate pool and increased the quality of employee referrals.

Recruited exempt and non-exempt employees from the individual contributor level to executive level, resulting in over 300 new hires within a two- year period.

Achieved Joint Commission Health Care Staffing Services Certification.


HR Recruiter / Interim Talent Acquisition Manager (Contract Position)

City of Garland – 2018

The City of Garland is the 3rd largest city in Dallas County and is the 13th largest city in Texas.

Subject Matter Expert for planning, sourcing, selecting and onboarding employees to the City.

Responsible for full cycle recruiting, with a focus on developing, implementing and maintaining strategic initiatives for recruiting diverse talent for all city departments.

Managed the recruitment process to include evaluating job descriptions, sourcing, candidate workflow and communication, reviewing resumes, screening/interviewing, extending offers and on-boarding.

Conducted intake sessions with hiring managers to determine job requirements and expectations for positions.

Coached, managed and mentored talent acquisition staff.

Created behavioral online and panel interview questions, candidate writing exercises and evaluated assessment tests.

Performed applicant review, confirmed qualifications and managed candidate flow in iCIMS.

Represented the City at career fairs, seminars and conferences.

Collaborated with compensation department regarding job titles, descriptions and salary grades.

Served as the lead for city focused strategic initiatives that expanded employment outreach to community youth and diversity groups.

HR Business Partner – Talent Acquisition

Med Fusion, a company of Quest Diagnostics - 2015 to 2018

Med Fusion provides laboratory and clinical trial services to healthcare providers and biotech companies

Developed all Talent Acquisition department workflow processes with a focus on continuous improvements to the applicant / candidate experience and hiring process.

Provided direction and leadership to the department on recruitment workflow procedures.

●Partnered and coached line managers and executives in key HR processes (recruitment, selection, performance management) and helped them to identify recruiting priorities based on business objectives.

●Negotiated salaries, created offer letters and on-boarded all new hires.

●Ensured a positive candidate experience through the interview and hiring process.

●Developed and maintained recruiting networks and relationships with various colleges, career centers and talent pipelines.

●Organized system wide processes to streamline the on-boarding process and conducted new hire orientations.

●Trained management and assisted with questions on the annual performance evaluation process.

●Revised and maintained all company job descriptions and compensation levels.

●Transitioned all internal recruitment processes and candidate workflows during acquisition period.

●Participated in job mapping all current company positions and consulted on salary adjustments.

●Planned and managed the yearly health fair and employee appreciate week.


Office / Program Manager

Mutual Capital Alliance (Subsidiary – A Billion Entrepreneurs Foundation) – 2013 to 2015

A Billion Entrepreneurs Foundation is a non-profit organization focused on entrepreneurship and business education

●Collaborated with CEO in planning and executing business strategy for the organization.

●Coordinated efforts to identify and cultivate institutional, educational and corporate relationships.

●Directed the marketing and event planning efforts for all conferences, speaking engagements and events.

●Created all marketing, promotion and social media for campaigns, events and activities.

●Managed activities of contracted personnel and coordinated all staffing issues and scheduling for events.

●Represented CEO and organization at speaking engagements and community events.

●Prepared and created monthly, quarterly and annual financial reports.

Clinical Recruiter

Baylor HealthCare System– 2012 to 2013

BHCS is a non-profit healthcare system with an extensive network throughout North Texas

●Provided full life cycle recruitment for over 200 physician owned clinics within the Health Texas Provider Network (HTPN).

●Identified candidates through multiple sources including employee referrals, social networking sites, alumni, career fairs and college campus recruiting.

●Consulted with managers and departments to understand their staffing needs and develop recruiting strategies to attract top nursing candidates.

●Made recommendations to hiring managers on candidates to interview and evaluate for positions.

Admissions Recruiter

Breckinridge School of Nursing at ITT Technical Institute – 2010 to 2012

Breckinridge School of Nursing is a for profit school and is part of ITT Technical Institute

●Responded to in-person, phone and email admissions inquiries daily and conducted admissions information sessions both on and off campus, which included group presentations, one-on-one counseling of prospective students and campus tours.

●Interviewed, evaluated, advised and counseled prospective students in various programs while providing accurate information regarding academic programs, application requirements and enrollment procedures.

●Maintained continual contact with students and assisted them through the financial aid process.

●Developed relationships within the healthcare community to promote the nursing program and create employment opportunities for students.

Director / Managing Partner - Recruitment and Operations

Mutual Capital Alliance (Subsidiary – Quality Care) – 2005 to 2010

Quality Care is a nurse staffing company that provides temporary, per-diem and permanent staffing solutions to hospitals within the North Texas region.

●Worked with key customer stakeholders to identify their staffing needs and provide a successful delivery of top talent to fill per diem and contract vacancies.

●Delivered client focused solutions based upon each hospital systems’ needs.

●Conducted investigations and fact finding meetings regarding field employee issues while on assignment and counseled as needed.

● Provided leadership, support, training and development to in-house and field staff.

●Created company policies and procedures, along with training and safety modules specifically required by each client hospital system.

●Developed effective recruiting campaigns to attract candidates and hire top talent.

●Tracked all key monthly and quarterly metrics and presented progress to stakeholders.

●Managed additional HR operations to include compensation, payroll benefits, employee relations, performance management, on-boarding, training and compliance.

Director - Human Resources and Operations

Mutual Capital Alliance (Subsidiary – – 1999 to 2005 is an investment advisor providing services to retail and institutional clients

●As a member of the senior executive team, provided strategic support and advice on people management aspects of the business that focused on organizational development, team effectiveness, change management strategies and employee engagement solutions.

●Performed all HR operations to include recruitment, benefits, compensation, payroll, employee relations, conflict resolution, counseling, on-boarding and terminations.

●Provided support and guidance on development opportunities to promote career growth and a development culture.

●Established initiatives to drive performance management, succession planning, career development framework roadmaps and development plans.

●Created a positive work environment through ongoing employee events and programs.

●Coached and counseled managers on performance issues and performance improvement plans.

●Assessed compliance risk and developed corrective action plans to ensure effective enterprise-wide internal controls were in place.

●Completed monthly, quarterly and yearly regulatory audits and reports.

●Represented the company in all regulatory meetings.

●Developed and delivered standardized training to educate employees on compliance standards and individual employee accountability.

●Responsible for data retrieval, analysis and compilation of information for regulatory inquiries and audits.


Bachelors of Science, Business Management, Rutgers University, Newark, NJ


Licensed – P&C and Life/Health Insurance

Dale Carnegie Management Training

Gazelles Master of Business Dynamics Executive Leadership Program

Dallas University Professional Human Resources Program

Applicant Tracking Systems - Taleo, ADP Workforce, iCIMS

Compliance and Auditing Experience – CAP, Joint Commission, FINRA, SEC

DallasHR Member

City of McKinney TX, Arts Commission Board Member (2016 – 2017)

Stonebridge Ranch, McKinney, TX, Live Oak HOA Board Member (2017 – 2018)

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