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Customer Service Representative

Location:
Markham, Ontario, Canada
Salary:
25.00
Posted:
April 29, 2019

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Resume:

Amelia Maria Zindros

** ******* ***. *******, ******* L3S 1C9

M: 437-***-**** E: ac88xf@r.postjobfree.com

CUSTOMER SERVICE – ADMINISTRATIVE ASSISTANCE

Over 5 years of successful Customer Service and Administrative experience, leveraging in-depth knowledge and commitment to first class service. Proven ability to cultivate and maintain positive business relationships. Capable of dealing with confidential and sensitive issues while using discretion. Strong command of Microsoft Word, Microsoft Outlook, Microsoft Excel, Power Point, and Photoshop.

Additional areas of expertise include:

•Customer Service & Relationship Management

•Ability to defuse and resolve difficult situations and complaints

•Highly organized, accurate and detail oriented

•Analytical Problem Solving

EXPERIENCE AND SELECTED ACHIEVEMENTS

Home Depot 2012 - Present Cashier /Front end Supervisor

Greet customers. Cash out customers. Process returns. Perform product lookup. Process account payments.

Manage breaks/ meal times. Ensure accurate pos transactions. Regular reports on performance. Audit reports and follow ups. Scheduling.

Made For You Cleaners 2006 - Present Part Time Receptionist

Greet and register visitors, refer guests to the appropriate host. Provide general office support with a variety of clerical activities such as filing, photocopying, collating, stuffing and sealing envelopes, completing courier slips, processing faxes, etc. Maintain accurate log for all outgoing / incoming parcels, notify recipients. Create monthly invoicing for clients and manage bookkeeping. Ensure mail and photocopier rooms are maintained in proper order. Ensure appointments are booked appropriately. Ensure smooth mechanical operation of all photocopiers and printers, clearing paper jams, etc. Place service calls and follow up on completion. Act as backup for cleaners. Process requests for general supplies. Perform other duties as assigned.

Sears Canada 2000 - 2001 Customer Service Representative

Greet patrons. Refer patrons to the appropriate department. Opened and closed Tills. Assisted customers with purchases. Opened credit card accounts. Dealt with all customer service inquiries/issues.

Starlite Ceramics 1997- 2001 Receptionist/Customer Service Agent

Greet and register visitors, refer guests to the appropriate host. Provide general office support with a variety of clerical activities such as filing, photocopying, collating, stuffing and sealing envelopes, completing courier slips, processing faxes, etc. Maintain accurate log for all outgoing / incoming parcels, notify recipients. Create monthly invoicing for clients and manage bookkeeping. Ensure mail and photocopier rooms are maintained in proper order. Ensure appointments are booked appropriately. Ensure smooth mechanical operation of all photocopiers and printers, clearing paper jams, etc. Place service calls and follow up on completion. Act as backup for cleaners. Process requests for general supplies. Decorate Studio according to current trends. Perform other duties as assigned.

Volunteer Work

Scarborough Hospital Grace Division 2001-2002

Angel Daycare Centre Summer 2008

Hobbies

I enjoy photography, art, and design. I also have a unique passion for health and natural medicine.

REFERENCES AVAILABLE UPON REQUEST



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