Customer Service Social Media

Thang Nguyen (Stevenz)

: ***********@*****.***

: 408-***-****

: www.linkedin.com/thang-stevenz-nguyen-12811857

SUMMARY OF QUALIFICATION

* ***** ** ********** ******* in retail and customer service

Highly adaptive to different working environment and high-volume atmosphere

Quick learner to new concepts and techniques

Team building and hard working

Microsoft Office: Excel (Index Match, Pivot Table, If Formulas) EXPERIENCE

JP Morgan Chase – Relationship Banker 2018- 2019

Cooperated with sales team to meet KPIs target weekly

Successfully increased branch score by exceeding customers’ expectations

Identified and analyzed customers’ needs and presented personalized financial counseling

Pulled and validated monthly statistical data reports

Developed client relationship by providing loan, financial plan, and merchant services Tay Ho Restaurant – Co-Manager 2015- 2018

Maintained accurate inventories and handled catering business

Verified employees’ timecards and assisted manager with payroll processing

Provided excellent customer service and conflict resolution

Reconciled cash register daily

Collaborated with potential business partners to expand business growth

Led social media campaigns and developed marketing strategies EDUCATION

San Jose State University – San Jose, CA Dec, 2017

Bachelor of Art in Finance

De Anza College – Cupertino, CA June, 2015

Associate Degree of Science in Business Administration PROJECT

GE Financial Analysis and Forecasting

SWOT Analysis

Evaluate GE financial record using Dupoint analysis and determine GE’s financial strategy

Forecast GE’s projected funds for 2018 based on 10K and Yahoo Finance

Delegate tasks among team members and provide support when necessary

Determine deadlines and organize meetings to reach defined goals

Set project’s goals and objectives to communicate standards and expectations

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