Application Support Analyst/Specialist

Vismay Hingwala

*** ********** **, *******, ** * 438-***-**** * ******.*******@*****.***

PROFILE SUMMARY

• Around 1year Experience in FinTech Industry working as an ITIL certified Application Support Analyst

• Proficient in RDBMS like Oracle-SQL, MySQL and MS SQL Server

• Good programming skills with ability to automate routine tasks using UNIX Shell Scripting

• Around 1 year of Techno-functional experience in E-Commerce Domain with a good technical background

• Good working knowledge in designing Use Case, Class, Sequence, Component, Deployment, Activity diagrams and state machine using UML

• Knowledge in project delivery using Agile Scrum Methodology, Waterfall and TDD

• Proficiency and experience in Java, J2EE, CSS, HTML, XML, JavaScript and frameworks like JSP, Servlets

• Good programming skills in JAVA and C++ with good understandings of Object-Oriented Programming

(OOP) concepts

• Have basic knowledge of Architecture Design, Algorithms, Data-structures and Design Patterns

• Effective in working independently and collaboratively in teams

• A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives

SKILLS

Operating Systems Unix, Windows, MacOS

Database Systems Oracle 11g/12c, MS SQL Server

Automation/ Scheduling and

Service

Management Tools

Autosys, UC4, ServiceNow

Programming Languages Java, JSP, Servlets, C++, HTML, CSS, SQL, Shell Scripting, T- SQL, PL/SQL Deployment Tools Jenkins, XLDeploy

IDE NetBeans, Eclipse, InelliJIdea, Microsoft Visual Studio ETL/BI Tools Microsoft SQL Server management Studio, Microsoft SQL Server Data Tools, SSIS, ActiveViam, Microstrategy

Others JIRA, GitHub, Visio, Microsoft Excel, Microsoft Word PROFESSIONAL EXPERIENCE

SOCIETE GENERALE, Montreal, CA

Application Support Analyst, July 2018 – March 2019

• Document daily support procedures and create runbook for applications.

• Provide timely delivery of production and project status to Business users and IT management

• Liaise with development teams in New York, Chicago, Bangalore and Paris under DevOps working environment as a Tier 2 support

• Perform continuous deployment and post deployment tasks in Agile approach

• Provide resolution of functional as well as technical issues to business users in timely manner

• Work closely with other application support teams to fix data quality issues

• Identify manual tasks and automate them

• Build complex SQL queries in order to set controls to detect any issues in advance

• Conduct weekly meetings with users to discuss reoccurring issues and long-term solutions

• Raise incident tickets to appropriate application teams for any escalations

• Create and work on JIRA tickets for improvements and new requirements for production

• Document roll out, roll back, test results, business validation for a release and provide same to change management team to validate change requirements

• Perform infrastructure tests including Disaster Recovery test for applications conducted by infrastructure team

ICREATE TECHNOLOGIES, Ahmedabad, IN

Software Developer- Intern, June 2014 – May 2015

• Design and Develop a web application using technologies: Java, Jsp, Servlets, HTML, CSS, Java Script, OOP

• Document system requirements specification, UML Diagrams, Design Patterns and Software Architecture information.

• Document and Design Database schema from scratch using MS SQL Server

• Use of JDBC-ODBC technology to fetch data from database to web application EDUCATION

CONCORDIA UNIVERSITY, Montreal, CA

Master of Engineering, Software Engineering, May 2018

• GPA: 3.3/4.0

GUJARAT TECHNOLOGICAL UNIVERSITY, Gujarat, IN

Bachelor of Engineering, Information Technology, May 2018

• CGPA: 8.0/10.0

SELF LEARNING ONLINE COURSES

• Programming Foundations: Databases (2015) – LinkedIn/Lynda

• Introduction to Data Warehousing and Business Intelligence – Pluralsight CERTIFICATIONS AND LICENCES

ITIL® Foundation Certificate in IT Service Management – Nov 2018 Credential ID: GR750492366VH

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