Gary Kaplan MD,Inc Front Desk for Pulmonary Medical Practice
Workplace Impact Business to Business telephone solicitation.
5/15 – 12/17
Larry Dashefsky, MD
Mayfield Hts, OH
Secretary to Dr. Larry Dashefsky - Neurologist
Single person administrative office. Heavy phone contact with patients, scheduling appointments, prescription pre-authorizations, patient insurance and office billing. Maintained two office locations. Utilized all forms of office record keeping. Assisted with the office transition to electronic medical records, including setting procedural protocols for the new system. Currently involved with the closure of the medical office including record destruction and records retention documentation.
3/10 – 6/14
Lutheran Hospital – Orthopedics Cleveland, OH
Medical Secretary II to Dr. William Seitz
Heavy phone contact with patients and medical professionals, triage phone messages, assist patients with scheduling. Created a work manual/job description for this position. Provide administrative support for physician, physician’s assistant, cast tech, and Castele Learning Center manager. Assisted with letters, patient forms, insurance paperwork for patients, as well as preparing abstracts and papers for presentation. Responsible for travel arrangements for seminar presentations of papers, abstracts, and Power Point programs for national and international meetings. Coordinate clinic paperwork with 1E Clinic personnel. Provide coverage for front desk on clinic days. Maintained physician’s Outlook calendar. Provided administrative support to Occupational Therapy as needed.
1997 - 2009
Radix Wire Company
Administrative Assistant – Sales Department
Extensive phone contact with internal and external customers. Work within the Sales Department included logging customer quotes, order entry, updating and managing spreadsheets. Involved in all phases of sales administration including mass mailings for new product roll-outs. Maintained company databases, including company calendar, point of sale reports, salesman commission reports and quality logs. Provided Quality Assurance Department with documentation to achieve ISO:9001 status. Backup to company president's support staff. Experienced in NAFTA and other phases of international paperwork. Provided support for accounting department with paperwork and data entry for receivables and payables.
Supervised outside contractors. Won 3 company "Bright Idea" awards saving the company over $5,000 per year. Responsible for catalog distribution to outside distributors and sales representatives. Maintained contact with over 20 outside representatives on daily/weekly basis. Provided support to the research and development division of the company.
Served 11 years as company events coordinator with events at Cleveland Metroparks Zoo, The Science Center, Lake County Captain's Baseball, Geauga Lake, The Cleveland Music Hall, the Goodtime III and various other public venues. Responsible for managing events with over 200 employee families from 2 locations.
Company newsletter editor for 5 years. Responsible for design, layout, and content of newsletter. Interviewed key internal and external personnel for front page profiles. Responsible for the creation and release of press releases including maintaining a database tracking responses to press releases.