Chau TM Tran
SUMMARY OF QUALIFICATIONS
Highly qualified and dynamic professional with extensive background in the finance and healthcare industry, data analysis and computer troubleshooting skills. Exceptionally motivated and hardworking individual capable of working in fast-paced environment. A committed team player with great organizational and interpersonal skills.
Problem analysis and implement comprehensive solutions efficiently.
Diverse computer techniques with proficiency in multiple software programs.
Received spirit rewards for exceptional level of quality service and special recognition associate incentive award for excellence dedication and commitment to operational team.
Think Enterprise, Data Processing List, Database Management, Merge Purge Processing, Data Enhancement
BLR and Hcpro, Danvers, MA 2007-2014
Managed and maintained variety products and subscriptions including pricing and marketing categorization in Think Eclipse healthcare database.
Communicated and created Excel and Crystal reports to compile data lists for across departments and external vendors.
Analyzed Access and SQL queries extracting customer data information for multichannel marketing campaigns.
Collaborated and automated regular statistical and ad-hoc requested upload into BusinessObjects.
Updated the content of Web pages in Think database and verified the links on the platform of Hcpro websites.
Identified and troubleshot data and application software problems for system all users in Track-It tracking software.
Supported in testing IT projects such as software upgrades, eCommerce migration and marketing campaign web pages.
Bank of America, Malden, MA 2005-2007
Risk Support Analyst II
Analyzed commercial and consumer claims regarding fraudulent activity perpetrated against customer’s account.
Investigated and communicated directly with internal investigators and external contacts for facts and findings.
Executed pay or deny decision based on applicable UCC or banking guidelines to minimize loss and recover funds for bank and clients.
Wells Fargo Home Mortgage, Danvers, MA 2004-2005
Mortgage Specialist Assistant
Processed and performed quality assurances the data from the applications.
Performed daily maintenance of the loan applicant database.
Notified the banking center for a properly executed business related documents.
Performed the loan origination process, including employment verification, credit reports and contacting customers in a timely manner to meet requirements and close of escrow deadlines.
Reviewed validate loans and updated documentations in file and mortgage application system.
Framingham State Information Technology Service, Framingham, MA 2002-2003
Computer IT Help Desk Support
Provided entry-level support and troubleshoot all the PCs on main campus and residence hall labs, including students' laptops.
Tutored students how to setup, configuration, and usage of hardware or software.
Maintained documentation records regarding equipment installations and replacements.
Immersion Project in Techniques D'usinage, CFP Pierre-Dupuy, Longueuil,QC
French Language Course(in progress-intermediate), Centre Camille Laurin, Greenfield Park, QC
Bachelor of Science in Computer Science, Framingham State University, Framingham, MA, USA, 2003