Customer Service Administrative Asst Optical Sales Brand Ambassador
Resume:
Melanie Union
White, GA
*****.**.****@******.***
OBJECTIVE
Seeking a long term position that will utilize my past experience with sales and promotions, and challenge me to reach my full potential.
Authorized to work in the US for any employer
WORK EXPERIENCE
Brand Ambassador
Zoom Marketing Partners - Atlanta, GA
January 2019 to Present
Promote and educate brand awareness
Consistently exceeded hourly/nightly and weekly quotas and was the top producer in my team, sometimes being responsible for a third of the markets production alone
Was in the process of being promoted to “Lead” the same week the contract termed early
Bartender
Elegant Staffing - Atlanta, GA
September 2018 to Present
Bartend for events such as: award ceremonies, weddings, silent auctions, concerts, business
parties, banquets etc.
Set up/ break down and stock bar
Handle cash
Responsible for knowing all products and answering and questions customers may have
Responsible for keeping a clean work area, and maintaining good hygiene at all times
Bartender
Sports and Social at the Battery - Atlanta, GA
September 2017 to March 2018
SPORTS and SOCIAL at SunTrust Park, The Battery - Atlanta, GA - November 2017 to March 2018 Bartender
Prepare cocktails and signature drinks for customers and servers using the service bar.
Handle large amounts of cash due to very high volume venue.
Sales often exceeding over $1500 a shift
Set up and\or break down bar every shift.
Safe Serve Certified
Cobb County alcohol pouring permit obtained
Maintains high standards of customer service and ability to upsell despite high traffic and peak
times Dry drops are consistently accurate
Bartender
FADO IRISH PUB Atlanta - Buckhead, GA
February 2017 to October 2017
Provides excellent customer service as a bartender in a high volume establishment Build comfortable relationships with new and regular customers Handle Cash and calculate change accurately and quickly Demonstrate knowledge of craft beer and Irish whiskey, making it easier to suggest & upsell Consistently keeps a clean work area, and always stocked during shift Maintain a positive and helpful attitude during stressful and high volume times
Bartender
JOHNNIE MACCRACKEN'S - Marietta, GA
June 2016 to December 2016
Performed as bartender in high volume bar Ensured customer safety by coordinating alternative transportation for patrons when required Maintained knowledge of rotating tap with 72 craft beers Built strong relationships with customers and sales reps Performed all tasks necessary to open/close bar independently Effectively communicate with customers in a clear, loud but positive tone and listen carefully in return
Office Assistant
SHOELESS CONTRACTING - Charlotte, NC
May 2014 to June 2015
Assisted with lead generation for new business Assisted estimation appointment scheduling, and set up reminder phone calls and emails for appointments Negotiated final prices for both new and existing customers Answer customer questions through email correspondence and kept customers informed of project status
Assistant Manager/Guest Advocate
BACKCOUNTRY BREWERY - Frisco, CO
September 2013 to March 2014
Ensure guest satisfaction by interacting with every guest Resolving customer service issues to drive customer loyalty in Provide hands-on support to both the FOH and BOH during times of peak volume Drove social media activities, resulting in better ratings and higher repeat guest ratios
Optical Sales
Roswell Eye Clinic - Roswell, GA
July 2010 to March 2011
Continually met and exceeded expectations of sales goals
Troubleshoot and correct any issues concerning patients glasses made incorrectly or delivered incorrectly
Listen to customers concerns and problems with great empathy and understanding
Office Manager
WGK CONTRACTING - Kennesaw, GA
November 2008 to March 2010
Establish rapport with vendors and negotiated prices for materials Ensured delivery of premium service to clients Financial management of office Generate weekly and monthly revenue reports Maintain databases Organized and updated AR and AP from vendors Managed Collections
Server/Beer Tub Girl
DARK HORSE TAVERN - Atlanta, GA
June 2008 to October 2008
Promoted food and drink specials with lots of energy Provided a great dining experience with fast service Greeted and assisted guests in a cheerful and timely manner Listened attentively while taking food orders, careful to not miss allergies or make small mistakes
Optical Sales/Administrative Assistant/Dr. Tech
Pearle Vision - Newnan, GA
June 1998 to May 2006
Pearle Vision [03/04, 05/06]
3425 Lenox RD NE, Atlanta, GA 30326
Dr. Technician
Precheck patients performing tests including: Auto-refractor, Tonometer, Visual Field Test and optional Slit Lamp
Answer phones and set appointments
Verify insurance and check benefits
Conduct insertion and removal classes for new contact wearers
Order and return contact lens to various vendors
Offer helpful solutions to less satisfied patients
Pearle Vision [02/01, 12/01]
3150 Highway 34 E, Newnan, GA 30265
Optical Sales
Helped patients choose a frame that would compliment their prescription, shape of their face and lens to fit their lifestyle
Accurate measurements of patients segment height, optical center height and p.d.
Adjust and repair frames
Suggest new apparel which increased earnings
Prepared and return loose lens by identifying manufacturer and power
Praised for maintaining sales and setting new figures
Pearle Vision [06/98, 10/99]
3150 Highway 34 E, Newnan, GA 30265
Administrative Assistant/Optical Sales
Responsible for billing and collections of patients
Performed regular office duties to keep everything up to date and organized
Assisted and helped organize annual charity golf tournament
Simplified methods of accounts receivable and payable
Created spreadsheets for daily, monthly, and annual tracking of activities in most areas of the office
Assisted executive in scheduling meetings
EDUCATION
University of West GA
2000-2004
East Coweta High School
1995-1999
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