Food and Beverage Manager with over ** years of experience in leading F&B teams to ensure high quality food and beverage service to guests. Applying proficiency in managing service aspects of all food and beverage assigned areas and events.
In Short – To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations. Personnel Details Languages Residence address in Origin Country Full Name – Mandeep Singh English Mandeep Singh s/o Nirmal Singh Passport No. – J9982569 Punjabi Ward No 22, Vill Bhattian, Khanna,Ludhiana Born In – India Hindi PIN: 141401, Punjab, India
Date Of Birth – 01.05.1983
Civil Status – Married
Citizen of – India
F & B Service (Server) Expert to handle Multiple situations Bartender Expert to handle Multiple situations
F & B Service Operation Manager Expert to handle Multiple situations 2 P a g e
Have great verbal and written communication skills
Possess excellent forecasting and budgeting skills
Work well with colleagues
Have a good understanding of inventory management systems
Strong leadership skills
patience, personality and perseverance
Able to perform well in fast-paced environments
Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
Ability to take initiative and resolve queries in a practical and positive manner
Passion for delivering exceptional guest service
Courteous and pleasant attitude towards guests and colleagues
Ability to work as part of a team
Good attention to detail
Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
Positive and flexible approach to work
Confident and outgoing personality
3 P a g e
2007 - 2010
Italiannies Bar & Restaurant
Bistro Italiana (TC) SDN. BHD.
The Curve, Mutiara Damansara, Petaling Jaya, Malaysia Designation- F&B service (waiter) Till 2009
Promoted to – Bartender (Served and gained multiple experiences in Bar service Till 2010) DUTIES AND RESPONSIBILITIES
Providing excellent wait service to ensure satisfaction
Taking customer orders and delivering food and beverages
Making menu recommendations, answering questions and sharing additional information with restaurant.
Greeting and serving customers
Collecting the bill
Effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.
Assist in creating a warm and welcoming environment for our guests
Ensure that guests are seated and provided with menus promptly
Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
Familiarize yourself with the menu and as much information about the food and beverage offering available in order to answer any questions to the guests
Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required
Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to operation manager
Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures
Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary
Assist in the set up and preparation, and provide service duties for functions as required
Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
Ensure that all front of house and guest areas are well maintained at all times
Managed bar area including cocktail design and menu, inventory, regulation compliance, and high quality customer relationships to increase restaurant value.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales.
4 P a g e
Produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.
Advertised, marketed and recommended menu options to guest to increase guest satisfaction.
Communicated product knowledge to facilitate guest decision making. 2011 - 2015
Mandeep Resturant & Bar
Grilled chicken secret Pvt. Ltd.
Designation- Bartender Till 2012
Promoted to – F & B Operation Manager (Served and gained multiple experiences in team leading skills Till 2015) DUTIES AND RESPONSIBILITIES
Created a welcoming environment for visiting guest providing a memorable dining experience.
Maintained all sanitation procedures and food safety guidelines
Demonstrated flexibility in regard to work assignments and work schedule
Provided customer service which resulted in returning customers
Demonstrated leadership as a trainer to all new employees
Displayed communication skills through one on one contact with customers
Provided services of ingredient and combination suggestions along with a large team of privately hired bartenders from all over.
Kept clientele over years that created new opportunities in my professional modeling career, along with substantially increasing sales for the parent company who runs this privately owned business.
Still currently employed here.
Demonstrated ability to keep the bar organized, stocked and clean
Monitored cash registers and collected payments for drinks and food
Greeted and seated customers in a friendly manner
Helping guests choose the menu
Operated Aloha POS system, maintained clean and organized work station, maintained safety and sanitation standards.
Prepared documentation for cash fund accountability.
Responsible for training new employees.
Trained and managed other employees
Stocked and tracked inventory and supplies
Maintained a clean and organized work area
Followed safety, sanitation and legal policies for handling food and beverages
Developed excellent customer relations
Prepared orders in fast-paced environment
5 P a g e
Utilized knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide wait staff with well- prepared drinks in a timely fashion
Provided outstanding hospitality to customers to gain appreciation, satisfaction and return service
Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.
Exhibited pride by maintaining personal hygiene as well as providing a hygienic working environment
Opened and closed restaurant independently, restocked depleted items daily, signed checks to distributors, helped prepare for events
Legitimately cared and concerned for patrons by being a responsible bartender/server
Trained new wait staff and bartenders
Worked diligently to assist co-workers when necessary
As a key holder was accountable for opening and closing responsibilities.
Ensured the accuracy of inventory.
Assisted in product development.
Created marketing strategies, event planning and social and print media to increase sales 2015 - 2016
Social Bar & Restaurant
Social Bar & Restaurant SDN. BHD.
Designation- Bar Manager Till 2016
DUTIES AND RESPONSIBILITIES
Served responsible service with my prior company experiences with dedication
Specific in stock handling and tracking
It was mixture of above jobs with less challenges 2016 – Currently Serving
Central Ribs SDN. BHD.
Kuala Lumpur, Malaysia
Designation- Senior Bartender Till 2017
Promoted to – Supervisor Bar & Restaurant Till 2018 Promoted to – F & B Operation Manager (Continue serving from 2019 with highly skilled dedication) DUTIES AND RESPONSIBILITIES
Plan, forecast and execute food and beverage orders
Process customer complaints patiently
6 P a g e
Plan alternative recipes for customers with special dietary needs
Check food and beverage supplies and place orders when needed
Track and order shipments
Communicate and build strong relationships with vendors
Adhere to food, health and safety standards
Plan, hire, train, oversee and manage the members of staff
Oversee and supervise the welcoming of customers
Always strive towards an exceptional customer experience
X years of experience in managing food and beverage or similar role
Customer oriented approach
Excellent communication, interpersonal and leadership skills
Critical thinker and problem-solving skills
Good organizational and time-management skills
2009 Diploma – Diploma in hotel and catering (PA6782) Lincoln College (Malaysia)
2001 Higher Secondary – 12th
Punjab school Education Board
1998 Senior Secondary – Matriculation (10
Punjab school Education Board
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