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Team leadership, Good business sense, Interpersonal skills, willingnes

Fereej Ibn Dirhem, Qatar
April 28, 2019

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Ernesto A. Briza

Zone ** Al washm St. Bldg. 4 Flat 4 Fereej Kulaib

+447*********, +974********

Objective Statement

Result-oriented Operation/General Manager

with diverse progressive experience of more

than 12 years in handling management for

hospitality industry. Providing direction,

leadership, building team from becoming

producer to developer to attain

organizational objectives

Proven track record

• Introduction of

innovative solution

& strategies to

improved work


• Achieved record of

success of re-

aligning of



• Training &

empowering team

to reach key



• Effective

introduction &

change in



• Mobilizing 10 k

personnel without


• Creating a strong

level of client


• Profit and loss


• Execution of

external source of


Highlights Of Qualification


Group 10 & AHB Trading Contracting & Trading Co.

Operation Manager

June 27, 2017 to Present

• Demonstrated ownership, accountability, control & profitability of the restaurant.

Implemented 1 shift duty in the production that

decreased by 26% in labor cost in between the last quarter of 2018 & 1st quarter 2019

• Redesigning service operation & improved efficiency

Implemented key personnel re-alignment that lead to decreased by 25% management cost till present

Integrating 1 delivery portal that lead to decreased by 28.5% overhead cost from mid-year of 2018 till


• Develop a strong level of client relationship &

retention rate

Creating quick attention care to resolve issue thru social media

• Improved P&L

Slashed raw material cost by 29% by negotiating

pricing while services and quality remained stable

• Developed strong promotional product for continuous sales growth

Created set menus that increase sale by 5% during slack hour & helped promoting brand



50 K Supervision

Achievement Qatar

Petroleum Ras Laffan

Industries Operation 2007

Professional Achievement

Increased Productivity

Enhanced Training

Improved Customer Service

Result-oriented Operation/General

Manager with diverse progressive

experience of more

Trainings & Seminars

Basic HACP 2013

STAR service course Client relations


Sanitary FSC August 2009

ISO 9000 & QS 9000 August 2003

Safety & Committee Training July 2003

Mc Donald’s – IOC August 1995

Mc Donald’s – BMC May 1995

Mc Donald’s - BOC March 1995

Popeye’s Restaurant BMT September


Popeye’s Restaurant Train the Trainer



BS in commerce Major management

March 17, 1989 University of Makati

Project Manager ( 8 contractors)

Qatar Petroleum – Amwaj RLC

March 17, 2007 to 2017 May

• Managed contractors’ relations

Provided exceptional service that lead to 5-year contract renewal from 2017 to 2022

Developed & lead team by creating zone of success to the team

• Redesigned contract for continued business growth in the year of 2016

Reduced common recreational fees

• Managed the whole operation with zero complained in the mid of 2008

Recruited high caliber staff to provide superb service

Empowering teams using transformational leader style

• Received recognition in leading of 50 k Supervision without LTI

Assisted the contractors during mobilization in the year 2007

Directed the team to ensure service & product quality are maintained

• Oversees manufacturing and materials department to renew production & operating reports & resolve problems Okami Corp. – Rest. Mgnt. Consultant Dec. 2004 -05 March Cyber share Café Oper. & Mktg Mgr. Phil.Nov.2003-06 Nov. DG21 US NAVY Club Manager (Diego Garcia) July 2002-03 Oct. Sukhothai Rest. Restaurant Manager Phil. Nov.1998 – 01 Dec. Area Café Italian Restaurant Manager Phil.Sept.1997-98 Sept. Mc Donald’s – 1st Assist. Manager Qatar Jan 1995 – 97 June Popeye’s Rest. – Rest. Supervisor KSA Sept.1990 – 94 Dec Core Competencies

* Planning & Organizational skill * Analytical thinking

* Judgement & decision making * Team leadership

* Creative Thinking * Client Service

* Conflict resolution * Teamwork

* Coaching * Communication skills

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