administrative clerk, administrative assistant, office clerk
Resume:
Alejandro Galván Maldonado
El Paso, TX. 79936
*********@*****.***
EXPERIENCE
October 1988 – June 2017
American Consulate General Cd. Juarez
Consular Section
1. Responsible for long-term planning for the Non-Immigrant Visa (NIV) Unit. 2. Direct supervision over one Foreign State National (FSN) Deputy Supervisor, assisting her/him with the professional overview and development of 6 team leaders. 3. Provide management guidance on special or unusually complex applications, problems, and personnel issues.
4. Indirectly oversee the work of 6 team leaders and 18 team members. 5. Available for NIV Staff Deputy Supervisor, Team Leaders & members to discuss disagreements or conflicts; help to resolve difficulties at the lowest possible level of intervention.
6. Responsible to write EPR for the FSN Deputy Supervisor, counseling memos as required. 7. Perform routine counselling sessions for the NIV Deputy FSN Supervisor, indirectly to Team Leaders, and members encouraging professional growth. 8. Monitor the supervisory responsibilities of the NIV FSN Deputy Supervisor on the Performance Evaluation Report (EPR) rating of six Team Leaders verifying they are consistent and delivered to the Human Resources Office on time. 9. Submit/coordinate award nominations for NIV Unit staff. 10. Serve as the main point of contact as related to all training issues. 11. Keep the New Hire Training Program up to date. Maintain training schedules for NIV Unit employees. Develop and implement procedures for new NIV Programs. 12. Ensure that the FSN Deputy Supervisor divide and handle all aspects of the NIV Section’s requirements in her/his absences.
13. Keep time & attendance and informal personnel records for the NIV FSN Deputy Supervisor and oversees that the NIV FSN Deputy Supervisor and Team Leaders carry out this task on all FSN employees of the NIV Section. 14. Screen and interviews Local Employed Staff (L.E.S.) applicants for new NIV / IV positions and establishes training criteria and production standards. 15. Serve as main point of contact for NIV/IV contractor Computer Sciences Corporation
(CSC), Applicant Service Centers (ASC-CDJ & Chih. which manages 34 employees) providing Biometrics, Visa/documents Courier Delivery (DHL) and Greeter services for the NIV-IV CDJ operation.
16. Insure that office and employee resources are optimally utilized in a fair and efficient manner.
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17. Coordinate with the Immigrant Visa (IV) Unit regarding daily operation’s needs (i.e. sending or receiving FSNs to assist in either NIV/IV units of the consular section supporting consular cashiering, revising I-130 petitions received from the National Visa Center (NVC), printing-QA’ing, assembling-and preparing manifests for those visa packages or documents to be delivered to NIV/IV applicants via DHL Courier). 18. Run daily reports of interviews numbers and be aware of daily workload statistics, including the number of daily appointments and the average daily internal wait time. 19. Responsible for NIV Unit metrics and statistics as requested. Should be able to project the time interviews will be completed on a daily basis. 20. Personally handles cases of particular importance, such as VIP cases, congressional cases, diplomats, or other sensitive cases as assigned by the NIV Unit Chief or Deputy. 21. Periodically reviews and update training material used by L.E. Staff members at post. March 1980 – October 1988
Grandalia, Purchasing Assistant
1. Selects from the seasonal clothing catalogs, purchase-advertising conditions, delivery dates, and early payment discounts.
2. Completes the purchase orders, calculate sale prices. 3. Selections of those goods which will enter for advertising in the newspaper, tabloid and in the sales area.
4. Follows up on the timely arrival of merchandise and that invoicing is correct in the agreed costs and conditions of purchase
5. Verifies that the goods are displayed in the sales area, according to the specifications of the suppliers and in their respective displays.
6. Maintains an excellent relationship with the accounting department to monitor the timely payment of bills and not lose those early payment discounts agreed with suppliers.
7. Maintains an excellent and cordial relationship with co-workers, sales area collaborators and receivable warehouse, as well as with managers other branches of the store. September 1978 – March 1980
Coloso, S.A.,
Accounts Payable Assistant
Analysis of those invoices received from the suppliers, compared them to the merchandise received in the warehouse, price list, promotions and discounts agreed by the buyer and the seller. Taking into account the received merchandise, refunds for defective or expired merchandise to apply the invoice deductions and finally prepare the payment checks. 3
EDUCATION &
TRAINING
January – December 1991
El Paso, Tx. Community College
Educational Institute of the American Hotel & Motel Association of East Lansing, Michigan, USA
Hotel Motel Administration, Front Office Procedures, Food & Beverages Management May 1985 - August 1989
Universidad Autónoma de Ciudad Juárez
Business Administration
September 1974 - July 1978
Academia Comercial Bilingüe
Private bookkeeper and Bilingual Secretary
SKILLS
Microsoft Word, Excel, PowerPoint.
Languages: Level IV (fluent) English and in Spanish. Ability to draft correspondence of a sensitive nature in precise and correct English and Spanish.
Customer Service.
U.S. Immigration Law and Visa Operations.
Ability to draft correspondence of a sensitive nature in precise and correct English and Spanish.
Tact and good judgment in dealing with the public.
Ability to work under continuous pressure.
Able to use good judgment to evaluate complex regulatory material. PERSONAL REFERENCES
Hilda Ortiz
7408 Mission Viejo Dr., El Paso, Tx. 79912
Ph. 915-***-**** *******@*******.***
28 year of friendship
Ana Laura Martínez (Youth Care Worker at Upbring LSSS) Ph. 915-***-**** ***.********@*******.***
10 years of friendship
Martha Patricia Ontiveros Ortiz
1381 Michelangelo, El Paso, Tx. 79936
Ph. 915-***-**** *********@*******.***
10 years of friendship
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