Name: Nassib Jaber
Nationality: Lebanese Mobile # 055*******
Marital Status: Married D.O.B: 09th August 1985
Languages: Arabic, email : firstname.lastname@example.org
I am seeking a job with a challenging assignment within a reputed and creative organization, wherein there is a potential for career growth and progress. I believe that I can be an asset to any company and can positively contribute to its success.
Emirates Airlines - July 2011 – To Present:
Supervisor Airport Services
To provide a quality service to EK and Code share passengers in respect to check-in, boarding, special services
Provide leadership to Agents, Supervisors and others, to achieve consistently high quality services to our customers
Support, motivate and monitor others, specifically new starters
Ensure `real time' deployment of team members at designated area, and that they adhere to the Safety Policy and Security Standards of the Company.
Support, coach, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards.
Support junior staff in the achievement of their accountabilities ensuring that they are fully briefed/debriefed in relation to their provision of superior customer service
Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments.
Apr 2006 – Jun 2011: Middle East Airlines:
Load Control Officer, Dispatcher, Load Master
Load Control Officer, load Master (passengers aircraft) :
Perform all aircraft Weight and Balance and Documentation activities for ME and OAL such as EK/EY/AF/AT/G9/GF and others on a shift basis for arriving and departing aircraft at Beirut international airport
Ensure the provision of an accurate and punctual service to all airlines and that activities conform to legal and safety requirements as outlined by various regulatory bodies such as IATA, DCA, FAA, JAROPS, Aircraft Manufacturers, Airline Weight and Balance manuals
Review existing operational practices, systems and procedures to create work / process efficiencies and source opportunities to maximise aircraft space utilisation and fuel uptake, in order to exploit maximum revenue capacity and performance capability per aircraft
Co-ordinate the receipt, record and onward communication of relevant information from various stakeholders including outstations required for the preparation of weight and balance documentation (loading instruction report, load sheet and trim sheet) for an aircraft. Build and maintain relationships with key stakeholders to enhance customer service standards and facilitate the exchange of information & ensure all under the wing activities are carried out in a safe & effective manner
Responsible for the effective planning and preparation of all system and manual weight and balance documentation (loading instruction report, load sheet and trim sheet), ensuring these are accurate and meet the required safety and legal standards as outlined by various regulatory bodies
Ensure the accuracy of passenger figures, baggage / cargo weights, that fuel figures correspond with the final quantity stated on the fuelling order, that dead load distribution figures match those on the loading report and that the weight and balance conditions of the aircraft are within legal, safe and structural limits
Responsible for the preparation & issuance of both manual / system loading instruction reports to all ground handling staff as per agreed schedules and ensure a detailed briefing is provided to these staff prior to proceeding to the assigned aircraft
The briefing should cover all special handling requirements, aircraft space / weight limitations, special loads, fuel uptake, ULD hold configurations, seating restrictions
in order that Ramp, Baggage and Operation Services teams can provide a safe and punctual service through the optimum usage of manpower and equipment resources
Responsible for providing the Captain, Flight Operations & all Airlines with required information such as estimated zero fuel weight for flight planning purposes and final zero fuel weight figures immediately upon flight closure to enable maximum fuel uplift and trim fuel transfer within ground time as stipulated by the airline
Optimizing load, flight performance and achieving on-time departures.
Responsible for the preparation of manual and system Trim Sheets ensuring these reflect an optimum aircraft AFT weight distribution thereby creating efficiencies in fuel consumption during flight, aircraft performance, resulting in a reduced ware & tare on the engines
Organizes item orders by editing for price, promotions, weight compliance.
Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders
Ships items by examining items, destination, route, rate, delivery time; ordering carriers
Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions
Replaces damaged items, shortages, and miss-shipments by determining optimal response of replacement or credit
Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential
Updates job knowledge by participating in educational opportunities.
Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Institute Of Tourism: TS3 Computer and business graduated 2007
Diploma in economics & sociology graduated 2004
Proficient in MS Office Applications (Word, Excel, PowerPoint, Access)
Programing (visual basic, HTML, access, networking, oracle)
Ramp Safety and Security, Basic Load Control, Advanced Load Control
Dangerous goods (cat 6,10)
Gulf Air Load Sheet Maker For A-319/320/332/345 B-777
Saudi Air Lines Load Sheet Maker For A-320
Royal Air Maroc ( ALTEA SYSTEM)
Oman Air Load Sheet Maker For B-737
Air Arabia Load Sheet Maker For A-320
Emirates Load Sheet Maker For A-332/345/346 B-777/200/300
Etihad Load Sheet Maker For A-320/332/345/346 B-777/200/300
MEA Load Sheet Maker For A-320/321/332
Excellent team management, customer service and communications skills
Self-motivated, dynamic and result oriented
Able to handle responsibilities, work under pressure and meet deadlines
Able to resolve problems to achieve customer satisfaction
Self-reliant and team player with excellent interpersonal and communication skills
REFERENCES: Available upon request