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Customer Service Aircraft

Dubai, Dubai, United Arab Emirates
April 27, 2019

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Name: Nassib Jaber

Nationality: Lebanese Mobile # 055*******

Marital Status: Married D.O.B: 09th August 1985

Languages: Arabic, email :


I am seeking a job with a challenging assignment within a reputed and creative organization, wherein there is a potential for career growth and progress. I believe that I can be an asset to any company and can positively contribute to its success.


Emirates Airlines - July 2011 – To Present:

Supervisor Airport Services

Duties include

To provide a quality service to EK and Code share passengers in respect to check-in, boarding, special services

Provide leadership to Agents, Supervisors and others, to achieve consistently high quality services to our customers

Support, motivate and monitor others, specifically new starters

Ensure `real time' deployment of team members at designated area, and that they adhere to the Safety Policy and Security Standards of the Company.

Support, coach, develop and motivate all team members, and peers, to build morale and ensure excellent discipline and grooming standards.

Support junior staff in the achievement of their accountabilities ensuring that they are fully briefed/debriefed in relation to their provision of superior customer service

Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction. Strive with your team to avoid complaints and earn compliments.

Apr 2006 – Jun 2011: Middle East Airlines:

Load Control Officer, Dispatcher, Load Master

Duties include

Load Control Officer, load Master (passengers aircraft) :

Perform all aircraft Weight and Balance and Documentation activities for ME and OAL such as EK/EY/AF/AT/G9/GF and others on a shift basis for arriving and departing aircraft at Beirut international airport

Ensure the provision of an accurate and punctual service to all airlines and that activities conform to legal and safety requirements as outlined by various regulatory bodies such as IATA, DCA, FAA, JAROPS, Aircraft Manufacturers, Airline Weight and Balance manuals

Review existing operational practices, systems and procedures to create work / process efficiencies and source opportunities to maximise aircraft space utilisation and fuel uptake, in order to exploit maximum revenue capacity and performance capability per aircraft

Co-ordinate the receipt, record and onward communication of relevant information from various stakeholders including outstations required for the preparation of weight and balance documentation (loading instruction report, load sheet and trim sheet) for an aircraft. Build and maintain relationships with key stakeholders to enhance customer service standards and facilitate the exchange of information & ensure all under the wing activities are carried out in a safe & effective manner

Responsible for the effective planning and preparation of all system and manual weight and balance documentation (loading instruction report, load sheet and trim sheet), ensuring these are accurate and meet the required safety and legal standards as outlined by various regulatory bodies

Ensure the accuracy of passenger figures, baggage / cargo weights, that fuel figures correspond with the final quantity stated on the fuelling order, that dead load distribution figures match those on the loading report and that the weight and balance conditions of the aircraft are within legal, safe and structural limits

Responsible for the preparation & issuance of both manual / system loading instruction reports to all ground handling staff as per agreed schedules and ensure a detailed briefing is provided to these staff prior to proceeding to the assigned aircraft

The briefing should cover all special handling requirements, aircraft space / weight limitations, special loads, fuel uptake, ULD hold configurations, seating restrictions

in order that Ramp, Baggage and Operation Services teams can provide a safe and punctual service through the optimum usage of manpower and equipment resources

Responsible for providing the Captain, Flight Operations & all Airlines with required information such as estimated zero fuel weight for flight planning purposes and final zero fuel weight figures immediately upon flight closure to enable maximum fuel uplift and trim fuel transfer within ground time as stipulated by the airline

Optimizing load, flight performance and achieving on-time departures.

Responsible for the preparation of manual and system Trim Sheets ensuring these reflect an optimum aircraft AFT weight distribution thereby creating efficiencies in fuel consumption during flight, aircraft performance, resulting in a reduced ware & tare on the engines

Dispatcher officer:

Organizes item orders by editing for price, promotions, weight compliance.

Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders

Ships items by examining items, destination, route, rate, delivery time; ordering carriers

Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.

Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions

Replaces damaged items, shortages, and miss-shipments by determining optimal response of replacement or credit

Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential

Updates job knowledge by participating in educational opportunities.

Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Institute Of Tourism: TS3 Computer and business graduated 2007

Diploma in economics & sociology graduated 2004


Proficient in MS Office Applications (Word, Excel, PowerPoint, Access)

Programing (visual basic, HTML, access, networking, oracle)


Ramp Safety and Security, Basic Load Control, Advanced Load Control

Dangerous goods (cat 6,10)

supervisor skills

Egypt Air

Gulf Air Load Sheet Maker For A-319/320/332/345 B-777

(Lic 4233)

Saudi Air Lines Load Sheet Maker For A-320

Royal Air Maroc ( ALTEA SYSTEM)

Air France

Oman Air Load Sheet Maker For B-737

(Lic 033)

Air Arabia Load Sheet Maker For A-320

(Lic 018)

Emirates Load Sheet Maker For A-332/345/346 B-777/200/300

(Lic 7002)

Etihad Load Sheet Maker For A-320/332/345/346 B-777/200/300

(Lic 026)

MEA Load Sheet Maker For A-320/321/332

(Lic 051)


Excellent team management, customer service and communications skills

Self-motivated, dynamic and result oriented

Able to handle responsibilities, work under pressure and meet deadlines

Able to resolve problems to achieve customer satisfaction

Self-reliant and team player with excellent interpersonal and communication skills

REFERENCES: Available upon request

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