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Manager Front Office

Polokwane, Limpopo, South Africa
April 30, 2019

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Amelia J van der Linde / Cellular # +27-76-580**** Page 1


Personal South African Citizen, Email: Cellular 076-****-*** Tweetalig Experience 1 FEBRUARY 2018 TO 30 September 2018: RELIEVING RECEPTIONIST – CONSTANTIA: Main Duties: Relieve Receptionist on weekends and when staff is on leave Telephone/Emails/Bank Reconciliation/ Checking in of guests /Reservations Checking that chalets are ready for arrivals/Temporary post: Reference: Chairman of the board: Mr Wessie vd Westhuizen Cell:066-***-****-** September 2016 TO 28 FEBRUARY 2017: MOHLAKAMOTALA HIGH SCHOOL – OFFICE ADMINISTRATOR:

Main Duties:

Collection of all school and hostel fees.

Correspondence of all emails

Minutes of meetings

Purchasing of all stationary

Photostatting all exam papers etc for teachers


Tea club – purchasing of commodities and collection of monthly tea club monies Filing and keeping of all student records

Reason for leaving: Could not find suitable accommodation in Vaalwater so I had to rent in Nylstroom and travel to Vaalwater which became too costly. 01 JANUARY 2011- 31 AUGUST 2016: LIMPOPO PROVINCE – GUEST HOUSE OWNER KHUTSO GUEST HOUSE - Rented house to run operation: House was sold Main Duties and Responsibilities:-

Guest House: Front Office, Food and Beverage, housekeeping, maintenance, training

Housekeeping: Providing exceptional standards and maintaining five star cleanliness in guest suites as well as rest of Guest House by:

- Marketing of guest house. Sending brochures and calling companies to advise them of guest house

- Providing excellent service to guest – fully booked from guest’s word of mouth.

- Training staff how to clean and maintain cleanliness

- Making use of correct cleaning materials

- Keeping staff motivated to maintain standard required and exceed expectations

- Keeping cleaning equipment in excellent condition by training staff to take care of vacuum cleaners, floor stripping and polishing machines

- Evaluating new products that come onto the market.

- Cleaning programme cycle

- Training all staff members on the use of the safe use of chemicals and on the safe use of using machinery.

- Disposing of waste correctly.

Conducting and evaluating core courses such as Health, Safety and Environment and Operational Service Framework for each Department and setting up training related policies and procedures

Day to day running of the guest house

Preparation of all meals for guests comprising of full English breakfast, five star lunch packs and 3 course dinners.

Reservations, invoicing, receipting payment


Cash book reconciliation/bank statements

Purchasing of all commodities for guest house

Maintenance requisitions and quotes

Recommendation letter attached in email.

Amelia J van der Linde / Cellular # +27-76-580**** Page 2 1 JULY 1997–30 JUNE 2007: NATA LODGE BOTSWANA CHOBE FISH EAGLE 4 STAR LODGE

GENERAL MANAGEMENT – (Worked as Management Couple with late husband) Main Duties and Responsibilities:-


Daily trading analysis of Reservations, Food & Beverage, Game Drives and Curio sales; daily cash-up of reconciliation of Front Office; banking and reconciliation of daily trading of each Department

Creditors (60) on Pastel and Debtors (40) on Pastel

Petty Cash

Budget: forecasting actual to budget; assisting with the drawing-up of yearly budgets with owner; forecasting quarterly expectations

Payroll of 70 staff fortnightly


Housekeeping including maintaining stock control in linen rooms, daily checking of all rooms/tents – for tea/coffee replenishment, maintenance issues

Daily inspection of all rooms and A Frame Safari Tents to ensure strict policies are adhered to and cleaning schedules are adhered to in order to exceed guest’s expectations.

Training new staff by incorporating daily job training and one on one training programmes.

Stock control on issues on cleaning material keeping wastage to a minimum. Personnel:

Recruitment; job descriptions of all personnel

Administration of all personnel files: absenteeism reports, leave updates, staff gratuities; 6 month appraisals; monthly rosters

Attending disciplinary hearings


Ensuring maintenance schedules adhered to: game drive vehicles serviced, cleaned and fueled; sewerage drains pumped; gas bottles stock management; geyser elements cleaned/replaced; generator serviced; maintaining level of chemical usage for laundry, housekeeping and other Departments


Following up on all sales leads to enhance business sales; responding to all emails and general enquiries

Maintaining a history update of guests

Assisting receptionist with group check-in

Dealing with guest queries and complaints

Taking reservations when Reservation Officer required assistance

Assisting with all Curio stock arrivals from Head Office – pricing and placing in shop

Overseeing all game drive bookings, including ensuring drivers on time and all Food and Beverage requirements for drives were up to standard

Managing an a la carte restaurant, with 120 seats; menu planning

Purchasing of all stocks for bar, kitchen and restaurant

Arranging all functions – weddings, birthday parties, anniversaries, BBQ/buffet dinners

Stock-taking: daily stock control of kitchen and bar stock with handover of shifts; weekly and monthly stock-taking of bulk stores and bar, restaurant and kitchen; ensuring stocks correctly issued and returned; ensuring stocks locked away and secure and issued in according with menu planning, menu specifications and dish recipe quantities

Communications meeting between all Departments, including daily morning meetings with all staff

Liaison with Government and Corporate business

Co-ordinating between Departments to manage successful conferences Amelia J van der Linde / Cellular # +27-76-580**** Page 3 Housekeeping:

Housekeeping including maintaining stock control in linen rooms, daily checking of all rooms/tents – for tea/coffee replenishment, maintenance issues Training:

HSE – Health Safety and Environment. Trained all staff in the guidelines on a weekly/monthly basis

Assisting CHOBE FISH EAGLE KASANE LODGE on monthly basis:

Training Front Office in room division, emails, reservations and housekeeping

Updating all debtors and creditors



Conferences for groups of over 650 delegates

Outlining all Food and Beverage requirements

Arranging all function rooms

Pre and post-convention meetings, documenting all minutes of meetings

Fidelio software programme


Main Duties and Responsibilities:-

Updating all personnel records

Cover for secretary to Human Resources Manager

Payroll for top 56 Executives

Work Permits for Expats

Job descriptions

Staff appraisals



Main Duties and Responsibilities:-

Managing catering unit for 1800 meals per day

Menu planning for 2-week and 4-week cycles

Menu costing

Distribution to various outlets for lunches and dinners

Quality and quantity control of all meals

Implementing and maintaining control systems

Setting up budget with Operations Manager, controlling budget, daily cost of sales to budget

Buying of all stock, plus gas and fuel supplies

Weekly stock-taking

Staff rotation, annual leave schedules, staff appraisals

Daily administration of Accounts, Creditors, Payroll, Trading Analysis, Revenue Analysis

Staff training and uplifting of standards

Functions for wedding/birthday parties/matric farewells, etc 1983-1987: PRESTIGE CATERING


Main Duties and Responsibilities:-

Stock Analysis, Purchase Analysis, purchasing of all commodities

Managing catering kitchen for 1200 meals per day

Menu planning, stock control, food specifications

Weekly stock-taking, daily stock control and issue of stock items 1980-1982: PHILIP MALAN CLEANING SERVICES – POTCHEFSTROOM UNIVERSITY MORNING MANAGERESS

Main Duties and Responsibilities:-

Amelia J van der Linde / Cellular # +27-76-580**** Page 4

Meetings with Personal Assistants on any cleaning inquiries or problems

Checking buildings for standard control on night shift cleaning

Daily report on problems and/or requests

Checking that store room is clean and tidy. Machines are cleaned after use.

Daily stock count of chemicals and requisition of chemicals required. Education May 2010-July 2011: INTEC COLLEGE

Hotel Management Diploma

Presently studying for Project Management Diploma

UNISA: Applied October 2018 register for Post Graduate Teaching Diploma – await results


Various courses in Food & Beverage, Housekeeping and Front Office Certificates in computer courses: Profile, Excel, F&B Datalite, Fidelio, Paywell, Pastel 6.0, POS


References Delicap trading as Khutso Guest House – I was the owner of the business. Letter of Reference: Mr Carel Roberts and Mrs Yolande Viljoen Fermel (Pty) Ltd Tel: 011-***-****/ Y Viljoen cellular: 082-***-****/C Roberts 082-***-**** Susara Du Plooy - HR: Sun City Resorts: 076******* Duncan – Operations Manager: Nata Lodge – Present Package: Salary negotiable.

Amelia J van der Linde / Cellular # +27-76-580**** Page 5 Amelia J van der Linde / Cellular # +27-76-580**** Page 6

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