Sign in

Desktop Support

Kearny, New Jersey, United States
April 30, 2019

Contact this candidate


Hiroshi M. Valdera

Kearny, NJ *****

201-***-**** • •

IT Deskside Support

Degree candidate in Computer Science (New Jersey City University) with exceptional problem solving and analysis skills.


Effectiveness performing software updates and hardware configurations, installing operating systems and network security applications, and partitioning/formatting hard drives.

Ability to provide technical support for desktop applications, basic network LAN/WAN connectivity, and user systems performance issues.

Experience applying principles of software engineering to maintain computer systems and application software, ensuring compliance with corporate requirements and business goals.

Skill reading and interpreting technical manuals, periodicals, and reports for problem resolution.

Bilingual (English/Spanish); conversational Japanese

Professional Experience

KPMG LLP, Montvale, NJ

Intern, Deskside Services Support (December 2018 – March 2019)

Diagnose and troubleshoot Windows 10 desktop systems; Configure end user systems on new laptops. Perform re-imaging using KPMG’s load sets and configurations. Gain knowledge in KPMG’s Fusion/ServiceNow ticketing system and contacted users with Skype/e-mail. Original internship extended from seven weeks to 15 weeks.

Key Achievements:

Cultivate effective relationships with customers, resolving technical issues for desktop applications, network connectivity, and performance.

Track disposal of obsolete technology, updating corporate spreadsheet and ticketing system.

Involved in user’s data and Operating System(Windows 7 to Windows 10) migration project and gave orientation to the user with new laptop setting up VPN virtual token, Cloud backup and group policy.

Panchito's Field Service, North Arlington, NJ

IT Support (May 2017 - October 2018)

Provided IT support to office computing technology, updating software and hardware and performing backups and computer cleansing for maximum efficiency. Maintained, diagnosed, and resolved issues with Internet connections, using HomeGroup to create and maintain PC to PC network server.

Key Achievements:

Managed IT operations, maintaining computing operations without increasing workload.

Identified employee training needs and developed and delivered training to meet those needs.

All Access General Contractor Kearny, NJ

IT Support (May 2015 - July 2016)

Maintained office computers, updating software and hardware, performing monthly backups, and cleaning data to maximize efficiency. Migrated all office computers from Windows 8.1 to Windows 10.Maintained Internet connections to specific devices and troubleshot/resolved errors.

Key Achievements:

Earned “Employee of the Month” for diligent data-entry work.


New Jersey City University, Jersey City, NJ

Bachelor of Science, Computer Science, in progress

Hudson County Community College, Jersey City, NJ

Associate of Science, Computer Science, 2015

— Certifications —

— CompTIA A+, NPower Tech Fundamentals, Jersey City, NJ (in progress)

Contact this candidate