Muriel E. Cloud

**-** *** ****** *** *A Jamaica NY 11432 917-***-**** ac882z@r.postjobfree.com

University of Phoenix Phoenix, Arizona

Graduation Date: June 2014 Masters in Computer Information System Management

Skills Summary

Strong interpersonal and organizational skills, Team player, Multitasker, Self-Starter, Proficient in Microsoft Office, Data Cleansing, Filing, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Independence, Analyzing Information and Results Driven, Aprima, Ecw_Prod, Doc-Tor.com, Opus, Mckesson, Azure, Desk, Incontact, Mitel, UAS, TAGs, Active Directory, Repair and replace hardware, upgrade installations of new hardware and software.

Work Experience

Assistant Program Specialist - Local Union 1199SEIU Contract Vanguard (March 2019-April 2019)

Maintained and tracked expenses and balanced budget information using various systems, such as Microsoft Excel and Shared Tracking Application Resource (STAR) database.

Generated reports and compiled data for team and managed all member/student/vendor/program data in STAR, including training and education enrollment, employment status, and outcomes.

Quality Assurance.

Tracked grant and collective bargaining funded programs.

Maintained and organized data collection, input, reporting processes and procedures for tracking 1199SEIU member progress.

Organized and followed through on various projects associated with the grant funded and upgrade programs communicated with vendors as needed.

Generated reports and compiled data for Board of Trustees meetings Perform additional duties and projects as assigned by management.

Content Support Coordinator – Viacom Contract ICS (August 2018 – March 2019)

Audited data for quality control by collaborating with internal teams/team members to determine appropriate solution.

Created and maintained a clean set of metadata for high priority television shows.

Utilized various tools to download and capture key information and data files related to digital media assets.

Presented research findings to team members and managers with visual aids from MS Word & Excel.

Used different operations of proprietary database applications for data entry into the Global Content Catalog.

Processed, organized and distributed all workflow requests submitted through EBX.

Provided references and research assistance for user community.

Developed and provided historical reference data for company holdings.

Participated in long-term Data Governance projects and the communication of status to all necessary parties.

Data Entry Representative - Steinway & Sons Contract Office Team (February 2018 - August 2018)

Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information).

Transferred data from paper to access.

Data Entry Quality Assurance Representative – One Kings Lane Contract Employment Pros (August 2017-October 2017)

Collected data.

Tracked projects.

Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information).

Ran various reports for quality assurance projects.

Assisted the Quality Manager.

Collected and compiled statistical quality data.

Reviewed excel sheets and made changes.

Data Entry Specialist – CityMD Contract KForce (February 2017 – March 2017)

Downloaded progress notes and clinical information from Aprima, Ecw_Prod, and Doc-tor.com.

Uploaded tiff files to google drive.

Maintained data entry requirements by following data program techniques and procedures.

Secured information by completing database backups.

Maintained operations by following policies and procedures; reporting needed changes.

Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information)

Maintained customer confidence and protects operations by keeping information confidential.

Verified and entered customer information into the system by correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Prior Authorization/ Data Entry Representative - Irmat Pharmacy (August 2014 – May 2016)

Processed requests for Prior Authorization.

Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information)

Treatment request, phone requests, update plan resources.

Called insurance companies to process prior authorizations over the phone or to check statuses.

Verified eligibility within the database system to members and providers.

Analyzed faxed requests and documentation to determine coverage and approval utilizing criteria; utilize nurses for medical reviews when necessary.

Identified missing or incomplete medical information and complies with departmental procedures for following-up on missing or incomplete documents.

IT Help Desk Support - Irmat Pharmacy (December 2014 – May 2016)

Troubleshooting and resolved end-user hardware, and software related problems, voice communications.

Reset passwords.

Computer imaging.

Windows 7, Windows 10, Windows XP, Windows 2000.

Knowledgeable of VLAN, VPN, Active Directory, Azure, Microsoft 365 administrative tool, Microsoft Intune, Active directory.

Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Run reports to determine malfunctions that continue to occur.

Wrote training manuals.

Walked customers through problem-solving process.

Setup workstations, patch the wires to the server to give the workstations internet.

Installed, modified, and repaired computer hardware and software.

Data Entry Specialist – Access Staffing Contract Jewish Guildnet (March 2014 – May 2014)

Performed data entry while verifying accuracy and insuring integrity of quality events and criteria for reporting purposes.

Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information)

Processed member electronic documents by reviewing data for deficiencies; resolving discrepancies using standard procedures, and/or returning incomplete documents to the prospective departments for correction and resolution.

Scanned documents into the system, tracked monthly missing documents, used TAGs to cross check patient information.

Data Entry/Administrative Assistant – Staffmark Contract Senior Health Partners (April 2013 – March 2014)

Performed data entry while verifying accuracy and ensuring integrity of quality events and criteria for reporting purposes.

Data Cleansing such as (replacing, modifying, or deleting, identifying incomplete, incorrect information).

Processed member electronic documents by reviewing data for deficiencies; resolving discrepancies using standard procedures, and/or returning incomplete documents to the prospective departments for correction and resolution.

Under the direction of the Administrative Services Manager will adjudicate all Senior Health Partners (SHP) rosters, and cases in all Electronic Information Systems (EIS) and databases.

Audited Reassessment cases, quality assurance chart, add reassessment and disenrollment cases into delta, demographic charts in excel.

Tracked nurse assignments.

Trained 15-20 employees on projects.

Worked on UAS projects.

Researched PHSP documentation in CCMS and enter information on Gotham grid in excel.

Scanned documents into the system.

Tracked monthly missing documents.

Customer Service Representative - Target (August 2008 – February 2010)

Opened and closed cash drawer. Perform regular cash and credit transactions.

Provided all guests with excellent customer service.

Cross trained and supervised other team members. Assisted with staffing and sales event schedules.

Quality Assurance, and problem solver.

Registrar-Clerical Worker - Briarcliffe College (January 2006-May 2008)

Filed confidential documents into student’s folder.

Answered phones.

Logged official transcript request and verification letters.

Provided service to students, professors and parents.

Faxing and Photocopying.

Standard mailing to students and companies.

Assisted with documenting scheduling processes and producing reports.

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