Clinton P. Berry
Phone: 770-***-**** Email: firstname.lastname@example.org
Self-motivated project manager with demonstrated strengths of collaboration and teamwork with executives, professional colleagues, managers, staff, and customers. Financial industry experience and knowledge to include compliance, customer service, collections, and credit management. Energized by training and coaching staff. Proven ability to manage time, design, create, and oversee projects from an idea to implementation. Excellent analytical, decision-making, and problem-solving abilities. Superb interpersonal, motivational, and public-speaking skills that extend to the expert and the layperson. Exceptional sales and presentation skills utilized to educate and influence both internal and external clients. Approaches all duties with focus, commitment, and due diligence.
Home Wizards / Paint Wizards, Roswell, Georgia (2018)
Responsible for the day to day field operations of a sub-contractor specializing in painting, siding, decks and fences.
Manage various residential remodeling jobs
Market and sell services offered by company
Recruit and orient tradesmen
Schedule various trades and sync with remodeling jobs
Purchase and coordinate delivery of materials
Negotiate prices with numerous vendors
Maintain relationship with customers during and after projects
Troubleshoot any project issues that arise
Bank of America, Kennesaw, Georgia (2010 – 2018)
Enterprise Estate Unit, Research and Adjustment Representative III (2015 – 2018)
Research and resolve maintenance issues within proprietary matrices.
Perform quality assurance by reviewing steps taken and written logs to ensure compliancy with State and Federal regulations
Deliver status reports and present leadership with process improvements
Provide quality feedback to associates in an effort to improve overall process
Carry out quality assurance to determine and/or improve educational, procedural or process gaps within the line of business
Work with leadership and compliance partners to ensure procedures accurately reflect the current operating environment, creating and updating procedures as necessary
Coordinate/manage implementation of new procedures to aid in process resolution
Perform project planning to provide solutions for operational efficiency
Senior Safe Box Associate (2013 - 2015)
Member of first enterprise wide team focused specifically on Safe Box issue management.
Educated customers on State and Federal Documentation necessary to obtain Safe Box contents
Provided leadership to financial center employees pertaining to Safe Box issues
Created detailed matrix used by management to create Safe Box Procedures
Worked with Management to create departmental Operational Procedures
Enterprise Estate Unit, Senior Customer Service Customer
Representative (2011 – 2013)
Address customer issues related to deceased notifications while displaying empathy towards family.
Assisted consumers with issues relating to the personal financial assets of recently deceased
Performed various duties as needed to ensure State and Federal compliance
Worked to improve team performance by sharing best demonstrated practices
Performed specific maintenance associated with estate accounts
Collector I (2010 – 2011)
Address and resolve customer issues regarding credit card debt.
Contacted delinquent customers to secure payment
Determined reason for delinquency on active loan/credit card accounts
Resolved routine billing inquiries and negotiated payment arrangements to satisfy delinquent accounts
Educated customers on account terms
Offered and discussed alternate payment programs and methodologies
Executive Cleaning Solutions
Woodstock, Georgia (2004 – 2009) - Principal
Responsible for the operation and management of a commercial and a residential cleaning company.
Responsible for day to day operation of small business including project management, hiring and training of key personnel, and customer service functions
Designed all marketing material used in the promotion of the company and services offered
Negotiated numerous lucrative commercial contracts
ING, Atlanta, Georgia (1992 – 2004)
Senior Training Manager - (1997 –2004)
Worked with Producers and Managers regarding issues associated with products, hardware/software applications, training programs, recruiting, and continuing education. Collaborated with vendors to develop and deliver an online learning library with testing and tracking. Responsible for all facets of training a Sales and Management Force of 1000+. Developed annual training goals and developmental needs. Managed all aspects of training lifecycle from development and delivery to evaluation and feedback.
Lead Project Manager of a project aimed at spearheading conversion of all existing training material to electronic format
Managed stakeholder’s expectations by serving as the liaison between front line managers, trainer, and Executive Committee
Educated Executive and Front-line Management in various subjects including but not limited to; train the trainer techniques, management methodologies, recruiting and development
Worked with Subject Matter Experts to develop and implement training processes necessary to meet and exceed state required continuing education credits
Created and implemented a Management Development course focusing on basic management and leadership skills, position responsibilities and company procedures
Developed and put into practice the company wide use of Behavioral Interviewing techniques
Project managed a variety of initiatives with budgets in excess of $3,500,000 which included product development, research, acquisition, rollout, training on 1,000 + computers, printers and related software
Lead on Targeted Consumer Advertising Program (TCAP). This program maximized market share within target markets
Director of Field Management Associate (FMA) Program (1996 –1997)
Coordinated a national recruiting program designed specifically for select individuals with exceptional management acumen from Universities and Colleges around the US.
Instructed a select group of management recruits on various topics including, but not limited to; management techniques, recruiting best practices, company policies and procedures, legal and technology issues
Established and developed success guidelines for FMA program. Was responsible for action when these guidelines were not met in a satisfactory fashion. Actions included reprimand and or termination from program
Tracked success/failure rate of FMA graduates
Sales Manager (1992 –1996)
Managed a team of veteran and new Producers within assigned regional/geographic area. In conjunction with the District Manager and Regional Vice President, established sales goals that would supplement District, Regional, and Company goals and initiatives. Accompanied Producers on sales calls in an effort to enhance development in areas of sales and service. Established local Centers of Influence to assist in the recruitment of new Producers.
Developed a recruiting plan aimed at maximizing impact on the bottom line of the District, Region, and the company
Designed customized training programs designed around individual and team needs
Established a “team” atmosphere whereby veteran and new producers worked together to insure the success of the Team
Tracked sales of individual producers and Team
Developed and implemented several sales programs that resulted in increased pay, recognition, and rewards for individuals as well as Team and District
In first year as Sales Manager, Team achieved Presidents Club (for first time) level performance (top 10% in company) resulting in bonuses, recognition, and rewards for individuals, and the Team
ULM INC. Augusta, Georgia (1980 –1992)
Managed the day to day operations of a local sub-contractor. Started as laborer and progressed to Warehouse/Shop Foreman to Purchasing Agent to Office Manager to Vice-President.
Worked closely with owner of the company to develop marketing plans which took advantage of factors normally associated with a down turned market
Secured prestigious member of international business community to serve on Board of Directors thus gaining local notoriety and publicity
Worked with local architectural firms to utilize products and techniques only offered by our company
Assisted in the negotiations that lead to securing contracts with national hotel, restaurant, and gas stations
Set our company aside in the eyes of architects as the leader in certain markets
EDUCATION AND PROFESSIONAL TRAINING
Bachelor of Business Administration - Augusta State University, Augusta, Georgia (May 1986)
Certified Instructional Designer
Member of ING Learning Counsel
American Society of Training and Development
Southeastern Training Directors Association
Project Management Institute
Project Management Center of Excellence
Certification in Behavioral Interviewing
Proficiency in standard Office software, such as SharePoint, Excel, Project, MS Office, Visio, MS Access