Resume

Sign in

Training Manager, Content Specialist, Project Manager, Program Manager

Location:
Woodstock, Georgia, United States
Posted:
April 29, 2019

Contact this candidate

Resume:

Clinton P. Berry

**** ***** ***** *********, **. 30189

Phone: 770-***-**** Email: ac880y@r.postjobfree.com

QUALIFICATIONS PROFILE

Self-motivated project manager with demonstrated strengths of collaboration and teamwork with executives, professional colleagues, managers, staff, and customers. Financial industry experience and knowledge to include compliance, customer service, collections, and credit management. Energized by training and coaching staff. Proven ability to manage time, design, create, and oversee projects from an idea to implementation. Excellent analytical, decision-making, and problem-solving abilities. Superb interpersonal, motivational, and public-speaking skills that extend to the expert and the layperson. Exceptional sales and presentation skills utilized to educate and influence both internal and external clients. Approaches all duties with focus, commitment, and due diligence.

PROFESSIONAL EXPERIENCE

Home Wizards / Paint Wizards, Roswell, Georgia (2018)

Project Manager

Responsible for the day to day field operations of a sub-contractor specializing in painting, siding, decks and fences.

Manage various residential remodeling jobs

Market and sell services offered by company

Recruit and orient tradesmen

Schedule various trades and sync with remodeling jobs

Purchase and coordinate delivery of materials

Negotiate prices with numerous vendors

Maintain relationship with customers during and after projects

Troubleshoot any project issues that arise

Bank of America, Kennesaw, Georgia (2010 – 2018)

Enterprise Estate Unit, Research and Adjustment Representative III (2015 – 2018)

Research and resolve maintenance issues within proprietary matrices.

Perform quality assurance by reviewing steps taken and written logs to ensure compliancy with State and Federal regulations

Deliver status reports and present leadership with process improvements

Provide quality feedback to associates in an effort to improve overall process

Carry out quality assurance to determine and/or improve educational, procedural or process gaps within the line of business

Work with leadership and compliance partners to ensure procedures accurately reflect the current operating environment, creating and updating procedures as necessary

Coordinate/manage implementation of new procedures to aid in process resolution

Perform project planning to provide solutions for operational efficiency

Senior Safe Box Associate (2013 - 2015)

Member of first enterprise wide team focused specifically on Safe Box issue management.

Educated customers on State and Federal Documentation necessary to obtain Safe Box contents

Provided leadership to financial center employees pertaining to Safe Box issues

Created detailed matrix used by management to create Safe Box Procedures

Worked with Management to create departmental Operational Procedures

Enterprise Estate Unit, Senior Customer Service Customer

Representative (2011 – 2013)

Address customer issues related to deceased notifications while displaying empathy towards family.

Assisted consumers with issues relating to the personal financial assets of recently deceased

Performed various duties as needed to ensure State and Federal compliance

Worked to improve team performance by sharing best demonstrated practices

Performed specific maintenance associated with estate accounts

Collector I (2010 – 2011)

Address and resolve customer issues regarding credit card debt.

Contacted delinquent customers to secure payment

Determined reason for delinquency on active loan/credit card accounts

Resolved routine billing inquiries and negotiated payment arrangements to satisfy delinquent accounts

Educated customers on account terms

Offered and discussed alternate payment programs and methodologies

Executive Cleaning Solutions

Woodstock, Georgia (2004 – 2009) - Principal

Responsible for the operation and management of a commercial and a residential cleaning company.

Responsible for day to day operation of small business including project management, hiring and training of key personnel, and customer service functions

Designed all marketing material used in the promotion of the company and services offered

Negotiated numerous lucrative commercial contracts

ING, Atlanta, Georgia (1992 – 2004)

Senior Training Manager - (1997 –2004)

Worked with Producers and Managers regarding issues associated with products, hardware/software applications, training programs, recruiting, and continuing education. Collaborated with vendors to develop and deliver an online learning library with testing and tracking. Responsible for all facets of training a Sales and Management Force of 1000+. Developed annual training goals and developmental needs. Managed all aspects of training lifecycle from development and delivery to evaluation and feedback.

Lead Project Manager of a project aimed at spearheading conversion of all existing training material to electronic format

Managed stakeholder’s expectations by serving as the liaison between front line managers, trainer, and Executive Committee

Educated Executive and Front-line Management in various subjects including but not limited to; train the trainer techniques, management methodologies, recruiting and development

Worked with Subject Matter Experts to develop and implement training processes necessary to meet and exceed state required continuing education credits

Created and implemented a Management Development course focusing on basic management and leadership skills, position responsibilities and company procedures

Developed and put into practice the company wide use of Behavioral Interviewing techniques

Project managed a variety of initiatives with budgets in excess of $3,500,000 which included product development, research, acquisition, rollout, training on 1,000 + computers, printers and related software

Lead on Targeted Consumer Advertising Program (TCAP). This program maximized market share within target markets

Director of Field Management Associate (FMA) Program (1996 –1997)

Coordinated a national recruiting program designed specifically for select individuals with exceptional management acumen from Universities and Colleges around the US.

Instructed a select group of management recruits on various topics including, but not limited to; management techniques, recruiting best practices, company policies and procedures, legal and technology issues

Established and developed success guidelines for FMA program. Was responsible for action when these guidelines were not met in a satisfactory fashion. Actions included reprimand and or termination from program

Tracked success/failure rate of FMA graduates

Sales Manager (1992 –1996)

Managed a team of veteran and new Producers within assigned regional/geographic area. In conjunction with the District Manager and Regional Vice President, established sales goals that would supplement District, Regional, and Company goals and initiatives. Accompanied Producers on sales calls in an effort to enhance development in areas of sales and service. Established local Centers of Influence to assist in the recruitment of new Producers.

Developed a recruiting plan aimed at maximizing impact on the bottom line of the District, Region, and the company

Designed customized training programs designed around individual and team needs

Established a “team” atmosphere whereby veteran and new producers worked together to insure the success of the Team

Tracked sales of individual producers and Team

Developed and implemented several sales programs that resulted in increased pay, recognition, and rewards for individuals as well as Team and District

In first year as Sales Manager, Team achieved Presidents Club (for first time) level performance (top 10% in company) resulting in bonuses, recognition, and rewards for individuals, and the Team

ULM INC. Augusta, Georgia (1980 –1992)

Vice- President

Managed the day to day operations of a local sub-contractor. Started as laborer and progressed to Warehouse/Shop Foreman to Purchasing Agent to Office Manager to Vice-President.

Worked closely with owner of the company to develop marketing plans which took advantage of factors normally associated with a down turned market

Secured prestigious member of international business community to serve on Board of Directors thus gaining local notoriety and publicity

Worked with local architectural firms to utilize products and techniques only offered by our company

Assisted in the negotiations that lead to securing contracts with national hotel, restaurant, and gas stations

Set our company aside in the eyes of architects as the leader in certain markets

EDUCATION AND PROFESSIONAL TRAINING

Bachelor of Business Administration - Augusta State University, Augusta, Georgia (May 1986)

Certified Instructional Designer

Member of ING Learning Counsel

American Society of Training and Development

Southeastern Training Directors Association

Project Management Institute

Project Management Center of Excellence

Certification in Behavioral Interviewing

Proficiency in standard Office software, such as SharePoint, Excel, Project, MS Office, Visio, MS Access



Contact this candidate