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Customer Service Manager

Location:
Rio Rico, Arizona, United States
Salary:
41000
Posted:
April 26, 2019

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Resume:

Lizbette Lilian Berrellez Vargas

*** ******* ** *** **** Az. 85648.

Cell. Phone: 520-***-****

E-mail: ac87zf@r.postjobfree.com

SUMMARY:

Extensive and diverse Customer Service experience with strong leadership qualities, and excellent negotiation and resolution skills. I am a Bilingual (English and Spanish) self-motivated individual with a progressive career demonstrating the ability to meet new challenges. I possess over 20 years of experience in various departments such as: Logistics, Purchasing, Safety & Health and Supply Chain.

SKILLS & ABILITIES

In-depth knowledge of supply chain process in different manufacturing industries

Strong Managerial employee development skills

Superior customer service and satisfaction

Exceptional attention to detail and time managements skills.

Ability to implement vital goals required of the business to execute strategy.

Highly experienced in consultative and communication skills interacting with different departments.

Strategic data entry methods to monitor daily/monthly accounts receivable to meet goals.

Proficient in several software packages:

Microsoft office and different MRP systems.

PROFESSIONAL EXPERIENCE:

Keithly-Williams May 2017 to Feb 2019 Nogales, AZ.

Sales Coordinator

Nationwide company which main focus is selling and producing high-end vegetable seeds. My day to day activities include processing of all orders with accuracy and timeliness, inform clients of unforeseen delays or problems in shipping or receiving. Assist in the preparation and organizing of all sales orders. Respond to complaints from customers and provide after sale support. File and sort financial and non financial data electronically and paper filing. I am also incharge of imports and exports.

EDWARDS September 2015 to date April 2017 Nogales, AZ.

Customer Service Representative

Nationwide company which main course is Vacuum pumps. As a Customer Service Rep. I was in charge of order placement and expediting process in order to supply our customers’ demand to satisfy their schedules and inventory turns at plan. I also assisted with activities such as giving status of orders to customers, shipping information, to maintain and keep the flow for quotes, RTV’s and credits. I was the primary point of contact for Intel.

BE AEROSPACE November 2012 to March 2015 Nogales, Son.

Buyer / Account Executive

Nationwide company which main course is super first class flights. As a Buyer I was in charge of order placement and expediting finished goods in order to supply the inter-companies’ demand to satisfy production schedules and inventory turns at plan. I also acted as a customer service rep. working in different activities such as giving status of orders to customers, shipping information to keep the flow for quotes, RTV’s, credits, etc. My office duties also included some account receivable tasks such as receiving invoices and making sure that they would match either the quote or contract pricing and payment terms as well.

ATRONIX November 2010 to November 2012 Nogales, Son.

Planner/Buyer:

Nationwide company which main course is communication among others. As a Planner/Buyer I do planning, scheduling, order placement and expediting sufficient quantities of raw materials necessary to satisfy production schedules while maintaining inventory levels at or below targeted levels and inventory turns at or above plan levels. I conduct the necessary activities to plan and schedule a variety of components and raw materials required for production. I also balance the material inflow and outflow to manage the inventory. I also monitor supplier’s conformance to ensure that delivery requirements are met.

ACCOMPLISHMENTS:

Keep the inflow and outflow of inventory at the levels required, reduce the costs in materials.

CRM Machine October 2008 to October 2010. Nogales, Son.

Planner Buyer:

Worldwide company which main course is metal machining. As a Planner / Buyer I did the planning, scheduling, order placement and expediting enough raw materials to satisfy production schedules.

Pencom CSS November 2004 to September 2008. Nogales, Son.

Customer Service and Logistics Manager:

Worldwide company which main course is metal machining. As a Customer Service and Logistics Manager I supervise two people, one in customs and another in shipping and among my responsibilities are: taking the orders directly from customers, process them in the system and give notice to the rest of the departments, expedite the process until the finished product is ready to be shipped, start the process of shipping and give follow-up until its final destination.

ACCOMPLISHMENTS:

Start the Paradox program in the company, keep an accurate inventory in the system, reduce the amount of wrong shipments, and reduce shipping costs.



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