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Administrative Assistant / Receptionist

Calgary, Alberta, Canada
April 26, 2019

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Beverly Higgs


Administrative professional with excellent communication and computer skills. Known for meeting deadlines and working with a high level of confidentiality. Key competencies include:

Excellent communication skills

Strong organization skills

Travel arrangements

Professional phone etiquette

Accurate and detailed

Customer service-oriented

Initiative-taking/Team player

Strong aptitude to learn new software

Event planning/Catering

Ability to stay calm under pressure

work history

Administrative Assistant (Contract)

Randstad Office & Administration Oct 2018 – Present

Contract with Client in Global Navigation Satellite Systems (Reception)

Contract with Client in Food Services (Finance Clerk/Reception Coverage)

Various Reception roles

Use of IW Interaction Workspace

Administrative Assistant (Information Technology) Nov 2008 – Mar 2018

ATB Financial, Calgary, AB

Provided administrative support and prepared confidential correspondence and reports (spreadsheets, letters, presentations in MS Office) to IT Directors and Senior Managers

Functioned as the primary point of contact (Receptionist) for the CORE project. Welcomed and directed team members to their stations, designed welcome packages, ordered coffee, stationary, and did Costco runs for whatever was needed. The project consisted of approximately 200 – 250 people in Calgary

Arranged Travel for IT Associates (Hotel, flight, car, taxi, and restaurant reservations in Canada and abroad). Prepared Travel Documents for each associate to follow

Arranged meetings ensuring facilities were reserved, catering, room layout and audio/visual equipment was available as required. Completed pre-event tasks including Calendar invitations, Agendas, Materials and PowerPoint Presentations when needed. Took minutes when needed

Compiled Business Continuity Plan for Risk Manager and CIO

Completed MasterCard expense claims ensuring appropriate documentation and coding were attached and that expenses incurred were within ATB’s travel and MC expense card policies

Facilitated the onboarding of new employees, submitting TSR’s (Technology Service Requests) for computers, software, and network access rights on in-house software

Designed templates for Administrative/Executive Assistant’s to use when gathering information for technically difficult TSRs. These were approved for usage by the Information Security Manager

Worked directly with Project Managers from the beginning of a Project to the end. Submitted TSRs on their behalf. There were complex and crucial requests to a Project aligning with steps of another Teams work. Follow up was of high importance

Provided Mobile Telecom Services for ATB employees.

Entered Facilities requests and liaised with Facilities Department for any needs in IT area

Beverly Higgs


work history (con’t)

Administrative Assistant Apr 2008 – Nov 2008

Mercer (Canada) Ltd., Calgary, AB

Prepared invoices for clients on a monthly basis including internal and external invoicing. Invoicing completed on the program WebCas along with Word

Booked extensive travel for consultants using the program CliqBook

Executive Assistant (Warehouse Operations) Dec 2006 – Mar 2008

SYSCO Food Services, Calgary, AB

Supported VP of Operations with daily operational functions.

Reported each morning to the President of SYSCO with Excel Reports (using Pivot Tables and Charts for enhanced understanding) before meeting with Operations Team

Prepared memos explaining new policies and procedures for warehouse workers. Supervisors to monitor compliance as required for VP of Operations

Liaised with Warehouse Janitor when any needs were raised regarding foreign workers


Diploma: Business Administration/Marketing

St. Clair College Windsor, ON

Certificate: Office Administration

The Academy of Learning Calgary, AB

Basic Accounting Course (Continuing Education)

Bow Valley College Calgary, AB

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