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Maintenance Customer Service

Stoney Creek, Ontario, Canada
April 26, 2019

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Randolph (“Randy”) Davey



Objective: Seeking a new opportunity in a team environment where my mechanical expertise, organization and communication skills, problem-solving abilities and high standard of customer-service will be utilized in a useful and collaborative way, contributing to a profitable bottom-line.


Maple Leaf Foods, Hannon Ontario Feb 2017 – July 2018

Nestle Purina Pet Care, Mississauga Ontario Aug 2014 – Feb 2017

Canada Bread, Hamilton Ontario Nov 2011 – Aug 2014

Maintenance Planner

Manages all work orders from notification, to planning, to scheduling, to execution, to completion, and follow up.

Collects and publishes weekly maintenance KPI measures.

Schedules weekly daily maintenance, weekly shutdown maintenance and bi-annual extended shutdowns.

Provides coordination and communication with production planning, scheduling departments, shifts mechanics and relevant stakeholders for work execution.

Assist in the development operational and safety measures, to be used to ensure plant is meeting the targets set for yearly cost per ton reductions as well as reducing the monthly number of unplanned stops.

Develops and manages work orders, spare parts inventory, and predictive maintenance programs.

Creates a logical work sequence and resource allocation for designated objectives in collaboration with others.

Reports on scheduled maintenance versus completed maintenance jobs. Identifies and resolves potential problems, recommending opportunities to improve the process.

Develops and maintains annual overhaul plans and conducted related communications with production and maintenance stakeholders to achieve deadlines.

Develops and maintains all mandated Food Safety, HACCP and Health & Safety documentation.

Provides training and mentorship to team members on SAP system.

Maintains grounds and building systems (air units, HVAC, exterior cladding, drains, etc.)

Developed team building and strengthen relationship between operation and maintenance through weekly schedule and work order backlog assessments.

Coordinates, schedules and supervise outside contractors while on site.

Arcelor Mittal Dofasco, Hamilton Ontario 1979- Nov 2011

Maintenance Schedule Coordinator 2007-Nov 2011

Manages, supports, and facilitated all customer service requirements.

Communicated all work order task and date changes, updated to all stakeholders (asset and trade execution)

Coordinated and scheduled daily and shutdown maintenance work orders.

Monitors and reports monthly / quarterly / yearly maintenance costs and spend rates to maintenance managers.

Creates work schedules 42 days in advance.

Monitor and correct job tasks during execution.

Manages the schedule logistics. (Personnel records, proper skill set, correct trade, contract availability).

Schedules all maintenance trade availability (in-house and contractors).

Facilitated weekly scheduling and resource assignment meetings.

Maintenance Planner 2000 – 2007

Utilized CMMS operating system in addition to MS Word, Excel, and PowerPoint.

Manage, support, and facilitate customer service.

Created work orders, based on craft, earliest start date, latest ‘required by’ date, parts delivery dates, work instructions, permits, and detailed task notes.

Create, schedule, and records all levels of required government documentation.

Developed and managed equipment maintenance programs, predictive, proactive, and preventative maintenance.

Provide work order estimates for maintenance labor, materials, equipment, and services.

Created all the documentation required for maintenance work instructions, work order planning, safe work permits, confined space entry, hazard recognition forms and embedded services.

Using Microsoft Project, created Gant charts (work flow) for major shut-downs lasting 5+ days.

Maintained all parts records, inventory levels, and created purchase requisitions.

Shipped and received parts required for scheduled overhauls.

Expedited parts and resources, required for break in work.

Ensure proper follow up to each work order, after completion.

Industrial Millwright Mechanic 1979 – 2000

Ensured equipment reliability to maximize production line productivity.

Supervise equipment maintenance, ensuring the preventive maintenance schedule is followed properly and timely.

Support installation of new equipment and services.

Participated in and organized maintenance support of new product launches.

Implemented process enhancements to improve product and changeover efficiency.

Utilized visual factory concepts to maximize asset utilization and plant performance in general.

Ensured that critical spare components were identified and available to maintain production and support equipment.

Responsible for manpower planning and safety compliance for the Maintenance Department.

Ensured policies and procedures were in accordance with standards re: quality of work, maintaining a safe, clean, and orderly work area, and protection of the environment.

Perform root cause analysis and effective follow-up counter measures for equipment breakdowns.

Provided leadership to machine teams to meet professional maintenance objectives, training, etc.

Troubleshooting all repairs to mechanical equipment.

Completed detailed task analysis, completion reports, and required equipment improvements.

Performed all repairs, rebuilds, trouble shooting on all mechanical systems (pneumatic, hydraulic, hoisting and lifting, alignment, power transmission, fluid transmission).

Perform welding, soldering, burning, pipe fitting, and rigging, hoisting, lubrication tasks.


Mohawk College – Building Systems, Gas Fitter II certificate

Trade Certificate : 433A Millwright

Inter Prov. No. F09160824

Identification No. 2649963

Trade Certificate 433A-400179418

References Available on Request

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