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Service Manager

Location:
Dallas, Texas, United States
Posted:
April 26, 2019

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Resume:

Matthew B. Kelly

**** ********** **.

Dallas, TX 75243

214-***-****

ac87u6@r.postjobfree.com

EDUCATION OKLAHOMA CITY UNIVERSITY Oklahoma City, OK

SCHOOL OF LAW May 2012

Juris Doctor

Academic Scholarship Student

TEXAS CHRISTIAN UNIVERSITY Fort Worth, TX

Bachelor of Business Administration May 2009

Academic Scholarship Student

Graduated with leadership achievement medal

JESUIT COLLEGE PREPARATORY SCHOOL Dallas, TX

Magna cum Laude May 2005

EXPERIENCE CAREINGTON INTERNATIONAL CORPORATION

02/17 – Present Regulatory Compliance Analyst

Analyze regulatory issues facing health insurance companies and downstream entities to develop the best approach for the company and our partners to maintain compliance in an ever-changing healthcare regulatory landscape

Audit, research and investigate potential partners to identify compliance risk in their business practices; report risk assessment to C-level

Conduct internal audits to show all products, practices and materials are in compliance with relevant health insurance laws and Medicare regulations

Maintain valid licensure for all six of the Careington companies with secretaries of state, departments of insurance and state medical boards

FUJITSU AMERICA, INC.

08/13 – 02/17 Escalation Manager

Manage Fujitsu field engineers in North America and Europe to ensure all contractual deadlines are met while total customer satisfaction is achieved

Examine specific client service contracts to ensure all obligations are fulfilled as required from the beginning to the end of the service

Stay in close contact with customers and end users throughout service process to guarantee full satisfaction and expedited service on all fronts

CERTIFICATIONS Consistently positive performance evaluations and coinciding pay raises

ACTIVITIES PACE Customer Engagement Compliance Professional Certification

AND HONORS OCU Energy & Corporate Law Associations

OCU Incoming Student Mentor Program

TCU Chancellor’s Leadership Program

TCU Dean’s List

TCU Peer Discipline Board

TCU Neeley School of Business Mentor Program

SKILLS Language: Proficient in Spanish

Technology: MOUS Certified in Microsoft Word, Excel and Power Point



Contact this candidate