Service Manager
Resume:
Matthew B. Kelly
Dallas, TX 75243
*********@*****.***
EDUCATION OKLAHOMA CITY UNIVERSITY Oklahoma City, OK
SCHOOL OF LAW May 2012
Juris Doctor
Academic Scholarship Student
TEXAS CHRISTIAN UNIVERSITY Fort Worth, TX
Bachelor of Business Administration May 2009
Academic Scholarship Student
Graduated with leadership achievement medal
JESUIT COLLEGE PREPARATORY SCHOOL Dallas, TX
Magna cum Laude May 2005
EXPERIENCE CAREINGTON INTERNATIONAL CORPORATION
02/17 – Present Regulatory Compliance Analyst
Analyze regulatory issues facing health insurance companies and downstream entities to develop the best approach for the company and our partners to maintain compliance in an ever-changing healthcare regulatory landscape
Audit, research and investigate potential partners to identify compliance risk in their business practices; report risk assessment to C-level
Conduct internal audits to show all products, practices and materials are in compliance with relevant health insurance laws and Medicare regulations
Maintain valid licensure for all six of the Careington companies with secretaries of state, departments of insurance and state medical boards
FUJITSU AMERICA, INC.
08/13 – 02/17 Escalation Manager
Manage Fujitsu field engineers in North America and Europe to ensure all contractual deadlines are met while total customer satisfaction is achieved
Examine specific client service contracts to ensure all obligations are fulfilled as required from the beginning to the end of the service
Stay in close contact with customers and end users throughout service process to guarantee full satisfaction and expedited service on all fronts
CERTIFICATIONS Consistently positive performance evaluations and coinciding pay raises
ACTIVITIES PACE Customer Engagement Compliance Professional Certification
AND HONORS OCU Energy & Corporate Law Associations
OCU Incoming Student Mentor Program
TCU Chancellor’s Leadership Program
TCU Dean’s List
TCU Peer Discipline Board
TCU Neeley School of Business Mentor Program
SKILLS Language: Proficient in Spanish
Technology: MOUS Certified in Microsoft Word, Excel and Power Point
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