**** * ********** ***, ******, AZ 85730
Objective to obtain a position that will allow me to utilize my skills in all areas of customer service including proper phone etiquette, defusing irate customers, multi-tasking, and attention to detail. An employee with outstanding customer service skill's aiming for advancement.
Chamberlain June 2017 to current
Technical Analyst TSR3
Troubleshooting issues with Garage door openers, such as circuit board and remotes,
Sending parts when necessary for repairs. Also helping the Customers with installs.
Processing RMA. Suggest products to meet customer’s needs. Moved over to TSR3 taking orders and processing RGA for Liftmaster Dealers. Have working knowledge of SAP
Technical Support Engineer
Open Text Dec 2006 May 2017
Started as Customer Service representative responsible for opening ticket's for product
Support, verifying support, getting detailed description of what the issue is such as
Exchange not working, Board server not starting etc., also verifying and licensing product for the customer's using Oracle or Onyx or Pivotal and ITSM. Deflecting call's for simple support issues when possible Moved over to technical support trouble shooting issues with Rightfax Software including Cisco, and Avaya phone system's and Dialogic board's FOIP Responsible for entering upgrades into Great Plains for RightFax and Alchemy, fixing configuration issues and summiting RMA"S for defective product.
Customer Service Representative
Cross Country Motor Service' August 2004 to December 2006
Customer service representative responsible for securing road service or towing for
Stranded motorists. Have working knowledge of project specific computer application's Intel, Road Assist, and One Road.
Customer Support Representative
Electronic Data Systems May 2000 Jul 2004
Great communication skills written and verbal with customers as well as management.
Sale's agent for AT&T, worked on TRV project, ICRC project billing for AT&T.
Last project was for Guthy Renker, Specific duties include billing, set up new customer
accounts, mainframe data entry, responding to account and product inquiries from
Agent's and Management. Have working knowledge of MS word, Excel, Powerpoint, and project specific applications. Also workforce management setting up schedules for 250 employee’s to meet the client needs.
Product Support Supervisor
Mc Culloch Corp March 1998-January 2000
Started as an expeditor loading trucks and getting bill of lading
Together, moved up to the 800 to take calls for troubleshooting chain saw
And weed eater's quickly moved into supervisor position where I was
Put in charge of 14 people shifts raises and departmental budget.