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Customer Service Representative

Location:
Chicago, Illinois, United States
Posted:
April 25, 2019

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Resume:

Michelle Taylor

**** ********* **.

Hoffman Estates, IL 60169

Cell 708-***-****

Home 847-***-****

Fax 708-***-****

ac87py@r.postjobfree.com

Career Objective:

To secure a challenging position where I can combine my education, Communication and human relation skills that is applicable to diverse work environments.

Professional Experience:

Home Mortgage Closer (Lo)4 08/2016-Present

Wells Fargo Mortgage Lombard, IL

Responsibilities

●Accurate preparation of Closing Disclosures as required by TRID

●Insure compliance from LE through CD and closing docs.

●Verify rate locks, fees, completeness and accuracy.

●Communicate effectively with all parties involved in the transaction

●Receive and Review Initial Contracts

●Review title orders and request any supplemental information necessary to prepare for closing

●Prepare buyer,and lender statement.

●Prepare any necessary documents for closing transaction.

●Manage the closing process from client contact to preparation of final documents

●Resolve title issues prior to closing

●Prompt professional response to all customer inquiries

Fraud Recovery Specialist II 10/2014- 08/2016

JPMorgan Chase & Co Elgin, IL

●Monitor / Investigate customer credit card accounts & dispute cases for fraudulent activity

●Working directly with merchants and cardholders to resolve customer service issues or fraudulent/unauthorized activities

●Analyzing merchant and cardholder account transactions to identify abnormal activity that may be fraudulent.

●Contacting merchants and cardholders to validate the authenticity of charges

●Research account inquiries and reported fraud, escalate and alarm the officials to

Financial Aid Officer 9/2011-5/2012

Lincoln College of Technology Melrose Park, IL

• Process, package, and award Title IV Aid to current and/or perspective students.

• Process financial aid files in the following software responsibilities:

• Communicate with applicants, on-line, by phone or in person, to gather information necessary for completion of Financial Aid packaging.

• Provide a generic overview of Financial Aid programs available to qualifying students.

• Advise students on how to best collect information necessary to complete paperwork successfully to meet FA deadlines.

• Guide students and family through paperwork completion phase.

• Provide students with a generic sampling of a preliminary funding worksheet.

• Deliver students completed FA documentation folder to FA Administrator for processing and final packaging

Financial Aid Processor/ Tuition Planner 01/2007- 05/2010

Career Education Corp. Hoffman Estates

Process, package, and award Title IV Aid to current and/or perspective students.

Process the following Financial Aid loan and scholarship vehicles, PLUS loans, and Pell Grants.

Process financial aid files in the following software responsibilities:

●Communicate with applicants, on-line, by phone or in person, to gather information necessary for completion of Financial Aid packaging.

●Provide a generic overview of Financial Aid programs available to qualifying students.

●Advise students on how to best collect information necessary to complete paperwork successfully to meet FA deadlines.

●Guide students and family through paperwork completion phase.

●Provide students with a generic sampling of a preliminary funding worksheet.

●Deliver students completed FA documentation folder to FA Administrator for processing and final packaging

Admissions Advisor 11/05-12/06

Colorado Technical University Online Downers Grove

●Handle prospective student inquiries through prompt and effective contact (over the phone) and set appointments for admissions interviews

●Responsible for the enrollment process and its documentation

●Calculate and discuss financial aid options with prospective students

●Assist in the creation and development of leads

●Obtain public relations referrals

●Maintain a thorough familiarity with all of the school's educational programs

Customer Service Representative 02/05-11/05

LaSalle Bank Corporation Chicago

Responsible for requesting statement and check copies, placing stop payments, transferring funds from authorized accounts as well as, research for encoding errors, processing Regulation E for ATM disputes and/or discrepancies

Met qualitative performance standards via remote monitors and quantitative performance though statistical work production.

Provided customers with current information and quality assistance regarding financial services, promoted bank products, and referred sales opportunities to appropriate bank staff

Have achieved goals with a monthly minimum of $50,000 in loan and/or deposit revenue.

Have knowledge of government regulations to ensure compliance of bank policies and procedures when assisting customers.

Education:

Walther Lutheran High School 09/94-05/98

High School Diploma

Computer Skills:

Microsoft Excel, Word, XP, Office, and Power Point

Elm, Open net, NSLDS, IFAP, EDExpress, COD



Contact this candidate