Seasoned and proactive Leader & Management professional with over 20 years of experience in the Banking Industry, 11 years of experience in Project Management and Process Improvement within the Credit Risk area inside the Banking Industry and 3 years of process improvement projects inside the Quality Assurance Area. Extensive experience in conducting Kaizen events, credit risk management, and coordinating team building events. Continually exceeds expectations by creating valuable partnerships and works well with people at all levels of the organization, including stakeholders, customers, and team members.
Streamlining & Optimizing Processes
Certified Lean Six Sigma & Scrum Master
Root Cause Analysis & Critical Thinking
Strong Analytical & Critical Thinking Skills
Creating & Implementing Test Environments
Extremely Organized & Detail Oriented
Quality Assurance & Data Accuracy
Utilizing the DMAIC Methodology
Recognizing & Accepting Constructive Feedback
Bilingual in Spanish & English
Increasing Employee Morale
Excellent Verbal & Written Communication
Project Manager Professional (PMP)- PMI
Lean Six Sigma- Yellow Belt
Certified Scrum Master (CSM) from Alliance.org
Formal Credit Analysis Certification
Assistant Vice President of QA - Bank United, Miami Lakes, FL - July 2016 to Present
Credit Loan Review Officer II & Audit Project Manager – Commerce bank, Doral, FL – January 2011 to January 2016
Loan Review Officer – Commerce bank, Doral, FL – January 2005 to January 2011. (MERCANTIL)
Credit Risk & Quality Assurance Experience
Ensuring that all production changes are implemented in accordance with the lifecycle methodology and risk guidelines.
Planning, leading, and supervising audits fieldwork, including defining scope and depth of reviews, as well as writing the credit review report.
Evaluating Criticized Asset Reports to confirm the accuracy of the assigned risk rating, accrual status, and adequacy of the impairment reserves calculation and designation.
Testing embedded commercial underwriting software applications, documenting procedures and findings, while reconciling test results from different tests and different groups.
Assessing readiness and deviation of product and project performance based upon test results and product specifications
Project Management & Scrum Master Experience
Implementing business process procedures to ensure support for large scale and complex deployments, as well as removing impediments and resolving issues between stakeholders, development teams, and end-users.
Guiding the team and the organization on how to use Agile/Scrum practices and values, while guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks.
Working with multiple business units, performing critical IT and account management duties, while contributing to strategic planning, the execution process, monitoring and control, and the integration of projects.
Working as a Process Owner, Business Analyst, and Subject Matter Expert for credit review platform implementations, while aiding in the gathering of measurements and metrics.
Managing the implementation of loan underwriting software as the Process Owner and Subject Matter Expert, while coordinating efforts between Risk Management and Technology to ensure production changes and appropriate documentation are completed on time.
Working with appropriate business and technology leads to determine the acceptable range for test results and performance, as well as helping to design, then implement test plans, scripts, and tools using the detailed business requirements provided by the Business Analysts.
Facilitating resolution and communication of cross-application and organization architectural issues and decisions.
Leadership & Lean Six Sigma Experience
Conducting Kaizen Process Improvement events, removing non-add value processes.
Providing strategic guidance to business and functional leaders to ensure escalated concerns or regulatory or governance related program issues are appropriately managed.
Leading the application of change management best practices including stakeholder analysis, gap analysis, and change planning, working on a variety of process improvement projects for the Credit Review Department.
Providing leadership, direction, and coaching to teams while partnering with business and executive stakeholders within a single or across multiple Lines of Business.
Developing a common language for business improvement and establishing a large-scale system for company savings, achieving a significant reduction in operating costs, as well as improving the response time of processes.
Collaborating with Green Belts practitioners to create communication plans that will explain the improvements and process changes to employees and departments affected by the project, improving transparency.
Member - Project Management Institute
Member - Scrum Alliance
Member - ASQ - Voice of Quality
MS Office (Excel, Word, PowerPoint, Outlook, Zoom), Mortgage Ware, AS 400, Consumer Loans Software's (Baker Hills)
Moody's Risk Origins and Credit Lens underwriting software
Ana G. Mendez University System – 2018
Master of Business Administration in Project Management
University of Puerto Rico
Bachelor of Business Administration in Finance