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Quality Analyst

Location:
Toronto, Ontario, Canada
Posted:
April 25, 2019

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Resume:

ANNE JANE DAPHNE RAJ

Toronto, ON, Canada

Cell phone +1-647-***-****

Email – ac87mb@r.postjobfree.com

ACCOMPLISHMENTS

Process Improvement - Achieved process design & compiled SOP of two important workflows of the Restrictions & Closures team.

Worked on an SIAI (Self-identified audit issue) and spearheaded the project from start to end. Recognized by a Silver award by Bank of America.

Trained staff on basic AML concepts and quality assurance initiatives.

PROFESSIONAL SUMMARY

Offering over 9 years of experience, across the areas of Risk & Compliance and AML. Hands on experience of working with multiple levels in envisioning and implementing organizational goals and strategy as well as maximizing quality & quick solutions.

Highly committed to work and strive to excel in everything.

Ability to be networked, driven, logical and skilled at understanding complex systems. An empathetic individual, being exploratory in nature actively look for possibilities in generating new ideas and striving to see how the pieces fit together.

Self-starter, innovative thinker, able to apply analysis and creativity to problem solving; highly personable, self-motivated and diligent individual with flexibility to adapt to new situations.

Ability to deal with sensitive and confidential data.

SKILLS

Knowledge in AML & KYC, Risk & Compliance.

Transaction monitoring and made SAR or No SAR decisions and documented the reasons with supporting documentation

Ability to deal with sensitive and confidential data & develop strategy in maximizing quality & quick solutions

Think and solves problems creatively

Strong problem-solving capabilities

Hands on experience of working with multiple levels in envisioning and implementing organizational goals.

Fast learner, Highly dependable & excellent attention to detail

Quality assurance

Promotes and encourages teamwork

Manages relationships and expectations

Fosters an inclusive work environment with excellent work ethic

Ability to work in multilingual environment including English, Hindi, Telugu, Tamil & Kannada

Demonstrates integrity and authenticity

Communicates and relates effectively

WORK HISTORY

Promontory Financial Group, an IBM Company: AML Analyst. Feb 2018 – till date

Perform AML analysis, research and procedural work for engagements with defined expectations.

Conduct reviews for Anti-Money Laundering (AML) alerts, basic Case Investigations, and Customer Due Diligence (CDD).

Conduct sanctions and PEP screening.

Produce quality work within program standards.

Gatestone: Risk Management Operations (Credit card). June 2017 – Feb 2018

Performing Inbound/Outbound Risk Management Operations on a daily basis

Identify respondent objections and offering appropriate rebuttals to gain cooperation.

Schedule and follow up on appointments.

Maintaining excellent quality standards to meet the targets.

Bank of America: Team Leader – Quality Management Office (AML, KYC, CIP and CDD). November 2015 - May 2017

Assigned tasks to associates, staffed projects, tracked progress and updated senior managers, partners and clients as necessary.

Led a suspicious activity report team that reviewed other investigators' cases, which resulted in a significant reduction in errors.

Led/assisted with special projects related to AML controls, including reviews of high risk customer groups.

Supported two major lines of business: Global Banking and Markets (GBAM) and Global Commercial Banking Globally.

Established a process to measure defects in completeness and reasonableness for the following: Customer Information Program (CIP) & Know Your Customer (KYC)/ Elements. Understanding on global regulatory/compliance bodies and ensure Screenings are performed on parties relevant to a contract.

Led the team to manage Restrictions and Closures with respect to liasing with Onboarding and Refresh teams in conjuncture with Quality reviews to help accelerate DGA.

Deloitte: Analyst – Independence, Compliance & Risk. Dec 2014 - Nov 2015

Responsible for analyzing conflict checks in respect of new business opportunities. This can involve liaison with other DTTL Member Firms where there are multi-jurisdictional aspects requiring advice to the firm on conflicts of interest and confidentiality matters including dealing with enquiries from clients and regulators. This included determining complex beneficial ownership structures, Name screening and Merger & Acquisition deals.

Also responsible for developing the underlying policies and procedures to support the firm and the wider DTTL network in identifying and managing potential conflicts of interest and threats to confidentiality.

One Alliance IT Services Pvt. Ltd.: Analyst IT. June 2011 - Dec 2014

Lead a team in the implementation of risk management systems & resources.

Chairing the daily calls with the stakeholders of the project and documentation.

Responsible for generating daily, weekly & monthly project health reports.

Assess customer risk and recommend appropriate remediation action plan.

HSBC: Credit Card Fraud Analyst & AML Investigator. Nov 2008 –

Apr 2011

Designated as a Credit Card Fraud Analyst for the UK region (Voice support);

Moved on to be designated as an AML (Anti-money Laundering) Investigator & MLRO (Money Laundering Reporting Officer).

Filed and reported Suspicious Activity Reports (SAR) to Fin CEN for regulatory filing.

Prepared a detailed narrative report for management on potential risks and opportunities as it relates to AML regulation

Collaborated with a cross-functional team to obtain information regarding customer financial activity observed during an investigation

Investigate wire-frauds, suspicious wire-fraud, lockbox, international cash letters, securities frauds pertaining to BSA/AML requirements FINCEN 314(a)(b).

Investigated, monitored and managed over 75 large accounts for suspicious activities on a daily basis.

Identified multiple significant cases, red flags and patterns associated with the laundering of illicit funds.

Maintained a strong investigative skills; the ability to work independently, demonstrated extensive banking and Compliance knowledge.

Was selected to represent HSBC Hyderabad as a Climate Champion in collaboration with Earth watch Institute.

Satyam: Technical Support Associate. Dec 2006 - Sep 2008

Assisted customers with product selection as well as trained and supervised 15 new employees, organized special promotional events.

CERTIFICATIONS

2017: Canadian AML certificate from Bank of America

U.S. Foreign Corrupt Practices Act, Deloitte E-learning

Independence scope of services-Consulting, Deloitte E-learning

Anti-Money Laundering Tutorials, HSBC E-Campus

Compliance and Regulation Training, HSBC E-Campus – 2008, 2009, 2010

LinkedIn Profile - www.linkedin.com/in/daphne-raj-2594a5b



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