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Sales Employee Relations

Location:
Brampton, Ontario, Canada
Posted:
April 25, 2019

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Resume:

ac87jv@r.postjobfree.com

647-***-****

** ******* ***** #*, ********,

ON L6W 1V1

SANDEEP

SINGH

@

h

a

PROFESSIONAL SUMMARY

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Be accurate and detail oriented to handle several tasks and changing priorities

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Committed to actively participate in meetings and project work related to the ongoing improvement of the program on the whole

Thrives in solving problems and able to balance and prioritize activities; drives innovation with their 'think outside of the box' mindset

Takes initiative and able to successfully manage projects; builds relationships easily, and works well with collaborative team players; possesses strong communication skills

Humber College

Toronto, ON • April 2019

SKILLS

• Multitasking abilities

• Strategic sales knowledge

• Stakeholder relationship building

• Record keeping strengths

• Service standard compliance

• Analytical skills

• Risk Management

• Workforce improvements

• Conflict resolution

• Teamwork / Collaboration

• Legal Compliance

• Complaint resolution

• Report preparation

• Computer proficient

• Professional telephone demeanor

• Strong communication skills

• Talent management

• Employee relations

• Coaching and mentoring

Human Resource Information Syst

em (HRIS)

• Budgeting

• Labor Relations

EDUCATION

TD Canada Trust - Customer Experience Associate

Brampton, Canada • 03/2019 - Current

McDonald's - Manager

Brampton, ON • 06/2014 - Current

WORK HISTORY

Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Schedule, train, and hire personnel for food service; ensuring workers are competent and able to fulfill their duties.

• Ensure top quality service provision via consistent supervision of Bachelor of Commerce: Human Res

ources Management

Focuses on applied professional

human resources (HR) practices

and solutions.

Strong foundation of business

studies in areas such as

organizational behaviour, law,

economics, finance and

accounting, marketing, and

operations management.

Practical skills through applied

projects such as developing plans

and strategies to address key

issues in HR

Completed the following HR

classes;Labour Economics,

Recruitment and Selection,

Compensation, Training and

Development, Employment Law,

HR Managerial Accounting,

Occupational Health and Safety,

HR Planning, Labour Relations,

Pension and Benefit Plans, HR

Research Methods, Performance

Management, Project

Management, Applied HR

Policies, HR Metrics and

Analytics, and Strategic HR

Management

National Money Mart - Customer Service Representative Brampton, ON • 03/2017 - 03/2019

team members.

Ensure adequate stock of supplies and consistently maintain and order inventory.

Carry every member of staff along and get them adequately informed on important issues.

Interact with guest to receive feedback, resolve escalated issues and ensure customer satisfaction at all times.

• Count tills and make cash deposits, ensuring accuracy at all times. Recognized by higher management for ability to communicate and lead a team, resulting in achieving sales targets.

Handle deposits and loans, cashing checks, mastercards, sending and receiving money overseas for a variety of clients.

Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures.

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary.

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Evaluated account histories and service backgrounds to spot trends and identify issues in need of attention.



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