Vikram Patil, PMP, ITIL
Richmond Hill, ON • 416-***-**** • firstname.lastname@example.org
SENIOR TECHNICAL PROJECT MANAGER
Technologically sophisticated, goal-orientated professional with 18+ years' software development and technical project management success spearheading high-performance teams of managers, business analysts, technical architects, and developers to deliver large-scale SaaS products across globe.
Accountable for multi-million dollar large & complex portfolio of products and services in customs compliance processing millions of transactions requiring complex processing & robust system architecture – Solid solutions architect experience involving J2EE, Oracle/MySQL, IBM MQ, Active MQ, EI (Enterprise Integration), AWS-Cloud, MPLS, HTML5, Xml, SharePoint, Reports (JReport /Tableau, XSLT), PL/SQL, Windows, Solaris/UNIX/LINUX.
Managed and experience in end to end technical delivery of complex projects, transitioned from waterfall to complete agile methodologies using TFS, VSTS (Azure DevOps), APIs, Webservices, GIT and built a portfolio of 14 cutting edge enterprise web-based solutions (from 1 in 2008) & delivered to 1000’s of customers on global scale enabling mission critical trade needs.
Startup to scale up – revenue growth from $200K in 2008 to $5M in 2018 through efficient sequencing of inter related projects in product roadmap to avoid duplicity, ensured modular & scalable components & successfully executed by being product owner & domain champion (SME) & now backbone of a successful company.
Experience in project analysis, budgeting and forecasting using IBM Cognos TM1, project schedules and resource planning (project plan) using Microsoft project (PMS), WBS & integration of WBS & outlook using SharePoint.
Managed JAD (joint application design) sessions and worked with clients on functional requirements and software Requirement Specification (SRS), presentation & demos (POC), bootstrapping, wireframe diagrams (Visio), Project management Plan, Project charter, functional specification, BCP (Business Continuity Planning), CAR (Casual Analysis and Resolution) and experience on CMMI level 3 / ISO standards.
Executed migration of products from on premise data centre to AWS cloud (US east), business continuity planning (active-passive cloud setups), multiple technology refresh (App servers & databases upgrade) & delivered with impeccable record of zero defects, no downtimes & rollbacks.
Core strength in feasibility study (technical, financial, schedules) using NPV (net present value), business cases & financial models, FP (Functional point) & research/expert judgement techniques, mastered as solution architect, budget management, financial management, workflow process refinement (SOP, ITIL), PMF (product market fit), MVP (minimum viable product) and new products development though proven execution/running of 14 products & counting.
Technical IT project management experience with demonstrated ability to leverage Agile/scrum (product owner, stand ups, User stories, sprints, backlogs) and Waterfall methodologies, SDLC, PMLC, Software Engineering, RAID log, IT Builds (VSTS/Azure DevOps), Change Management, Release Management/ARO (application release orchestration), testing and complete project lifecycle.
Good knowledge on data analysis, business systems analysis, business process management (BPM), QA processes (Quality assurance), Continuous Integration (CI) processes, automation, business analysis documentation & Artifacts.
Managed and provided technical expertise on Infrastructure Projects, legacy Application Migration, Digital Transformation, User Experience (UX) & User Interface (UI) Projects (JSP, Spring/Hibernate), Application Servers (WebLogic, IIS, JBOSS, IBM WebSphere, Tomcat) and Database Servers.
Engaging communicator lead several steering and operating committee meetings, skilled at building and strengthening key professional relationships with internal stakeholder, clients (customer service), government agencies, external vendors, Onsite, Offshore, virtual teams and executive C-level leadership to transform mission into results with an aim of achieving optimal satisfaction.
Analytical thinker with refined troubleshooting abilities, able to swiftly resolve complex technological issues and streamline systems, processes, and SOPs to enhance efficiency and guarantee the smooth management of operations & production support.
Thought leadership (SME) and invited member of several US and Canadian customs sub-committees & able to build road map of products to achieve long terms goals of the organization. Process leadership to ensure processes built are repeatable, scalable and reliable.
Passionate about remaining at the forefront of industry trends, emerging technologies by doing POC on NLP (natural language processing) and ML of product components & part of Blockchain initiative in the company.
Well acknowledged within the organisation as confident, creative & intuitive & solve problems in creative ways & motivates team performance.
Project Management Professional ( PMP )
ITIL Foundation Certificate in IT Service Management ( ITIL )
Sun-certified Java Programmer
JAVA and J2EE technologies development: Solaris OS, Linux and Windows
SDLC Waterfall, Agile: Product owner, User Stories, Sprints, backlogs, VSTS (Azure DevOps) for Agile Project Management, Portfolio management, CMMi Level 3 for process management. ITIL for service and operations management. AWS Cloud migration experience.
Databases: Oracle, MySQL
JMS using IBM MQ, Enterprise integration (Apache Camel), Active MQ, LDAP using iPlanet Directory Srvr.
Application Servers: BEA WebLogic server 10.3, Tomcat 7.0.x, JBoss7.0, System decommission
Web Services: HTTP, Servlets, XML, SOAP, WSDL, Restful API, JSON
UML and Object-oriented Analysis / Design, IBM Rational Rose, Microsoft Visio and entire office suite.
Eclipse IDE 4.5, IntelliJ IDEA 3.0.5, Dreamweaver, Symantec Visual Cafe 3
Software Version Control Tools: SVN and TFS (Team Foundation Server) and VSTS (Azure DevOps)
Project Management: Microsoft Project, SharePoint, JIRA, Zoho Bug Tracker
CRM: ZOHO CRM, SalesForce.
Business Intelligence, ETL and Data Visualisation: JReport, Tableau
Data mapping and enterprise ETL: Altova mapforce, Mercator EDI mapping
Project documentation skills: SRS, Project management Plan, Project plans, Project charters, Functional specification, BCP (Business Continuity Planning), CAR (Casual Analysis and Resolution), Budgeting skills, Forecasting (IBM Cognos), status reports, running meetings & presentations.
Web application, Systems development, Information technology, Enterprise application, Web accelerator through Content Delivery network (Akamai, Cloudflare), SEO, Strong Pre-sales, RFI / RFP.
Master’s in computer integrated manufacturing (M.Sc.) – Nanyang Technological University, Singapore
Bachelor of Engineering, Mechanical (B.Eng.) - Gulbarga University, India
Senior IT Project Manager (Technical & Products) (06/2014 - Present)
CrimsonLogic Global eTrade Services
Transformed stakeholder requirements and business needs into measurable deliverables through strategic planning and the implementation of various key initiatives, adhering to Capability Maturity Model Integration (CMMI level 3) organization processes. Led end-to-end application development, day-to-day operations for IT department, as well as project budgets, schedules, staffing requirements, issue escalations, capacity planning, compliance risk mitigation, and other life cycle tasks.
Built and managing a portfolio of 14 cutting edge enterprise web-based solutions (from 1 in 2008) & delivered to 1000’s of customers on global scale with great customer experience.
Revenue growth from $200K in 2008 to $5M in 2018 through strategic roadmap & successful execution of projects and new product development.
Thought leader and SME, executive leadership has elected to represent and deliver feasibility analysis and propose various key offerings, such as Mexico and Panama initiatives to board for global expansion.
Migrated the products successfully from an on-premise DataCentre to AWS Cloud – US east and setup the Hot/Hot site with AWS. Products are full operational and functional at AWS Cloud from last 3 years.
Critical Talent (Top 2%) of organization for last 8 years & now acting associate director.
Invited by US and Canadian customs authority & sitting as member of their key sub-committees on innovation and digital transformation.
Product: US Customs ACE – Automated Commercial Environment
Description: The automated commercial system (ACE) is US Customs compliance systems for Imports/Exports & manifestation reporting and helps US Customs determines the risks & admissibility into United States.
Full accountability of the product (Project management, Project scope, budgeting, planning, controls) and ensure product / project continue to exceed customer expectations through strategic direction & best practices.
Leading and collaboration of onsite, offshore and near shore technical teams across the globe. Setting roles and responsibilities, KPI/ KRA, governance, monitoring, training, coaching, teamwork and leading a robust, multi-faceted team of 22+ direct staff to complete all deliverables within time and budget constraints and accelerate project success in a matrixed environment, including managers, business analysts, and architects.
Being the product owner, set the vision and manage the product backlog (in Azure DevOps), prioritize the work items (sprint planning) & write the user stories based on changing needs & ensure continuous improvement through project coordination. Audit checks to adhere to CMMi level 3 compliance.
Ensure all issues (Issue management), project risks (Risk management) and change requests (Change management) are proactively analyzed for impact, mitigated & prioritized as work items for effective project delivery.
Collaboratively working with finance and procurement team (stakeholder management) in financial planning, financial forecasts, financial reporting & building budgets (IBM Cognos TM1).
Migrated all the product from a Waterfall to the Azure DevOps.
Tech Stack: Java, Oracle, IBM MQ, Inhouse ECM and integration tools, SDLC Agile-Waterfall, CMMi level 3, TFS, VSTS (Azure DevOps), EDI, Integration, API, Webservices, SOA, AWS, Cloud, jQuery, node.js, MS Project, Git, Kanban, bug tracker, web accelerator Akamai and Cloudflare and many
Product: CBSA – Canadian Advanced Commercial Information
Description: The advanced commercial information (ACI) mandates trade and logistics community to reports Imports/Exports to the Canadian customs & help them determine the admissibility into Canada
Key Technologies: SaaS modeled product using J2EE technologies, WebLogic, Oracle, built API, Webservices & exposed the services to the trading community, Integration using IBM MQ Series with Canadian customs and large fortune 100 companies hosted on cloud – Amazon webservices involving multiple instances & elastic load balanced. Millions of EDI/ANSI messages requiring complex processing & experiences working closely with Canadian customs technology, policy and border security patrols.
Delivered project needs on time and within the agreed acceptance criteria & transitioned successfully from waterfall environment into fully agile methodology.
Ensure that different internal stakeholder use the US Customs ACE system as baseline to build the Canadian product & repeat, scale & build a reliable system significantly reducing the development effort & delivered within budget & huge ROI for the company.
Responsible for managing, monitoring & control, resource planning & provide guidance to be an enabler.
Manager (Business Systems) (06/2011-06/2014)
CrimsonLogic (North America) Inc
Able to rapidly expand new products /services to 8 saving 100% of development effort effectively increasing company revenue.
Forged and strengthened integral relationships with business stakeholders across Fortune 100 companies by effectively demonstrating the feasibility of integration & executed the project and expanded sales scope.
Achieved Crimson Star for 3 years due to outstanding dedication to advancing company growth and consistently exceeding objectives.
Technical project manager – used J2EE technologies, MVC architecture to build modular, scalable products with a team of 20+ developers, business analysts and architects & set the technology roadmap
Responsible for end-to-end scope of project lifecycle and developed the core components, data modelling, database design using Oracle, EJB, JMS integration with US Customs over MPLS in WebLogic App server.
Collaborate with architects to build the design diagram (rational rose), align with company’s enterprise architecture, EDI/data mapping (Altova mapforce), report generation (JReport, XSLT) & dashboard ( tableau ).
Tech Stack: Waterfall software development life cycle (SDLC), J2EE, MVC, SVN, Oracle, IBM MQ/JMS, Ldap, WebLogic, Solution design, QA test plans, SIT / UAT.
Senior Systems Analyst / Senior Architect (06/2009 – 06/2011)
CrimsonLogic (North America) Inc
Championed numerous instrumental projects in dynamic environment as Senior Architect to achieve stakeholder satisfaction, interfacing with government agencies to guarantee compliance and eliminate disruptions.
Received multiple accolades for employing extensive technical knowledge & executed with ambiguity or limited business requirements by conducting feasibility and executing first in market solutions.
CrimsonLogic Pte Ltd, Systems Analyst/Senior Architect (06/2004 – 06/2009)
CSA Pte Ltd Singapore, Sr. Analyst Programmer (04/2000 – 06/2004)
Pentagon Global Solutions (Chennai), Software Engineer (06/1999 – 04/2000)
James May (Ex Regional Director – CrimsonLogic Global eTrade Services)
President & Founder, Customs City Global Solution Inc
Email: email@example.com, Mobile: 416-***-****