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Customer Service Assistant

Location:
Mississauga, Ontario, Canada
Posted:
April 25, 2019

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Resume:

DHARIJATA ISENI

**** ***** ****** *****, *********** On L4Z 4G7 647-***-**** ac87es@r.postjobfree.com

OBJECTIVE:

Passion for helping others through sharing knowledge of medication and ensuring patients are compliant with taking their drugs, with a desire to work in and out of hospital settings as well. My aim is to showcase my skills as an experienced pharmacy-assistant. I will also provide excellent support to pharmacists, physicians and other healthcare professionals.

Skills

Exceptional patient care and interaction

Professional telephone etiquette

Extensive medical terminology knowledge

Storage awareness

Strong ability working as part of a multidisciplinary healthcare team

Interpersonal team work skills

Strong ability to communicate clearly and effectively

Desire for foreign travel and or frequent moves

Pharmaceutical distribution familiarity

Abbreviations comprehension

Inventory management

Efficient and accurate

Team player

Love meeting the diverse needs of a demanding business and the clienteles.

Solid multi-tasking skills

Ability to work with a diverse population of patients

Education

Cawthra Park Secondary School 2011-2012

o1305 Cawthra Rd, Mississauga, ON L5G 4L1

York University - Business 2012 - 2016

o4700 Keele St, Toronto, ON M3J 1P3

Annual Review Performance(s) Update: I've achieved high-praise on my annual reviews throughout my four-year employment and with the OCP. It is my leadership skills that have also allowed me to serve effectively, as I am self-motivated and, a self-managing professional with the ability to communicate effectively, in which resulted in excellent grading for my review(s).

Achieved excellent grading on:

Improved customer service and pharmacy efficiency, increasing customer retention by 15%

responsible for training new pharmacists and relief pharmacists .

Flexible in quickly mastering new technologies and information systems.

Empathetic and intuitive during client interactions and adept at building trust and strong customer relations.

Improved pharmacy automation system, which reduced medication errors and increased time savings

Endurance to working long hours, often standing up

Dispensed medications according to written prescriptions with 100% accuracy and 29% more efficiency

Increased overall productivity by implementing processes that improved workflow and reduced errors

Managed drug inventory levels, ordering medications and supplies for replenishment, verifying deliveries against purchase orders, and resolving any discrepancies

Reviewed accuracy and completeness of information on prescription and refill requests.

Correctly priced and filed prescriptions after they were filled.

Balanced research & teaching responsibilities with patient care

Served as a role model for pharmacy students and residents

Comfortable working in a multidisciplinary environments

Integrated patient care with teaching research duties

Strong record-keeping and documentation skills

Flexibility with my hours and on-call

Implemented my administrative, management, and/or business skills that were useful

My useful proficiency in other languages

Work History

Medi Plus Pharmacy - Assistant Pharmacist

o619 Lakeshore Rd E, Mississauga, ON L5G 1J4 June 2014- Present

oAcute attention to detail and focus when checking prescriptions, looking for drug interactions, and catching potential physician errors made when prescribing medication.

oFill/refill in new prescriptions and prescribe new medication to patients.

oMaintain drug inventory levels by ordering necessary medications and supplies, and verifying deliveries against purchase orders

oEntered new patient profiles and prescriptions into medication input software system.

oCommunicated directly with doctors' offices via telephone, fax and email.

oAm able to work with pharmacist directly and learn more.

oAble to locate medication on shelves.

oAble to communicate with customers and employees in a professional manner/attitude.

oTransferred prescriptions and took oral prescriptions over the phone.

oAbility to assist colleagues in difficult tasks, which helps to build team spirit.

Prepared preparation of liquid medicines, ointments, powders, tablets and other medications.

Compounded prescribed medicines and packages and labeled them.

Effective in the stocking and dispensing of medicines; highly accurate in description filling, drug administration and patient counseling.

Eliminated paper-only tracking system, automating data management that saved 15 hours of manual data recording per week

Assist fellow staff to interpret physicians’ prescriptions for customers during rush hour on daily basis

Responsible for answering multi-line phones and taking drug orders

Executed fax and copy machine duties and fulfilled filing tasks

Maintained clean and presentable work environment

Adept at dispensing medications with accuracy and efficiency

Maintained proper compliance logs for all actions and orders.

Accurately recorded compounded products and prepared appropriate labels.

Label all products appropriately including cautionary and auxiliary labels.

Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications.

Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use.

Improved drug-inventory management system to reduce waste and eliminate backorders

Highly-fast and precise when doing blister-packs.

Bloor Valley Walk In Clinic (*Newly Named Medical One Center)

620 Bloor St, Mississauga, ON L5A 3V9 August 2017-October 2017

Adept at dispensing medications with accuracy and efficiency

Strictly maintained customer and patient confidentiality.

Provided friendly customer service at prescription drop-off and pick-up counters.

Flexible in quickly mastering new technologies and information systems. Empathetic and

Intuitive during client interactions and adept at building trust and strong customer relations.

(*Have done the same work flow at Bloor Valley as I do at Mediplus Pharmacy)

I Was Recruited To Help The Owner With Her Business And, To Attract New Patients With My Business Background And, Offer My Professional Pharmaceutical Help.

I Guided the owner, (who is also the pharmacist there) with my technique(s) on what makes me successful at my job and how to get the job done in a highly respected manner. I trained her and, reshaped her business and patient-care approach. On top of that, I recruited a temporary student assistant for an opening at her clinic, in which helped both of them out respectfully. I let her shadow my approach to help make her successful and, to make business boom.

*References Available Upon Request



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