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Customer Service Sales

Location:
Brampton, Ontario, Canada
Posted:
April 24, 2019

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Resume:

Anita Morris

** ********* ********,********,**

Ph: 647-***-**** Email: ac87bb@r.postjobfree.com

OBJECTIVE: To obtain a position in Customer Service and Technical Support.

SUMMARY OF QUALIFICATIONS

Completed the Foreign Trained co-op from Dufferin peel Adult learning center

Over six years of experience demonstrating superior customer service skills

Excellent active listening skills;sincerely interested in helping customers

Outstanding communication skills: written,verbal, and interpersonal

Strong team player, flexible, and able to adapt to a fast –paced work environment

Ability to communicate with customers in English, Hindi, and Malayalam

Efficient computer skills using Microsoft Word, Outlook and Excel.

PROFESSIONAL EXPERIENCE

Customer service and sales skills

Increased sales by applying up selling techniques and promoting new items

Responded to the customers questions thoroughly and professionally

Strong customer service skills with the ability to calm customer frustrations

Ability to communicate to customers, co-workers, and management in a professional and courteous manner

Teamwork Skills

Trained new staff in job responsibilities and company regulations

Take inbound customer and client calls; respond to customer survey calls

Enter accurate system changes based on inbound emails, and respond for confirmation

Update paperwork with stock locations and driver payment

Experience in working on Customer Relation Management.

Organizational Skills

Properly directed inbound calls in phone queues to improve call flow

Provided accurate and appropriate information in response to customer enquires

Developed effective relationship with all call center department through clear communication

Experience in Accounting and Financial Analysis

TECHNICALL SKILLS.

Testing Tools

Quality Center

Defect Management Tools

MS-Excel, JIRA,Youtrack

Operating Systems (OS)

Unix, Linux, Windows,Apple,Android

Database

Oracle 10g, MS SQL Server, MS Access

Scripting Languages

VB Script, Java Script

Web Languages

HTML and XML

Browsers

Internet Explorer, Mozilla, Firefox, Google Chrome

Education

Bachelor of Science Kerala University India 1999-2002

Masters in Information Technology India 2002-2004

Software Testing in Global ERP Solution Brampton 2015

Work History

XPO LOGISTICS CUSTOMER SERVICE MISSISSAUGA 2017- TILL

pagoada resorts accounts section india 2009-2011

nest enabled services TECHNICAL SUPPORT 2006- 2009



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