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Data Entry Software

Edmonton, Alberta, Canada
April 27, 2019

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Kim MacLean

Apt. #***

*****-*** ***

Edmonton, AB T5E 0M1


Cell 780-***-****

Job Experience

ATB Financial

Administrator - Telecom (ITSD),

Lead hand: Sylvia Maddock


July 2006 – Oct 2015

Telecom Administrator, ATB Financial, Corporate Office

• Facilitate voice and data services to all ATB team members and/o contractors by recommending and procuring appropriate wireless and wireline devices.

• Facilitate, recommend and procurement of wireless devices to all ATB team members and/or contractors. This provides the team member and/or contractor with the wireless tools to perform their respective accountabilities. Devices are Blackberry, iPhone, iPad and headsets.

• Evaluate requirements of user and provide recommendation for appropriate wireless device

• Provide guidance or instructions to requestor on process requirements

• Process applicable TSR and submit orders utilizing third party on-line ordering system

• Work closely with service provider and dealer to obtain the most cost effective solution

• Basic troubleshooting conducted prior to team member involving the ATB Service Desk.

• Review scenario requested via appropriate TSR providing the appropriate tools required to the team member and/ or contractor. This involves various procedures and solutions based upon the scenario.

• Avaya - program using proprietary software applications - Administration, Voicemail and billing. This also involves the physical programming and shipment of set as required.

• Centrex - review requirements, prepare and submit orders to service provider. Provide service provider with specifics as to programming details required and site details

• Remote team members - program using proprietary software applications - Administration, voicemail and billing and shipment of Avaya set,

• Remote Agents - involves coordination with the CCC team lead, which may involve ordering of internet services from provider(s), program and shipment of set.

• Analyze, review, recommend and apply any changes required for billing on wireless and wireline services. This plays an important part of each business units budget ensuring any and all necessary changes are made to allow them to fall within their designated budget allowances.

• Physical programming and set up of the Aruba Rap device.

• Accept and process applicable TSR within the TSR system

• Utilize the specialized software application to initiate the programming of the hardware

• Physically attach the hardware to enable the device to accept the programming

• Perform any changes regarding ownership of the device within the software application.

Shaben International Inc.

Warehouse/System Operator/Data Entry,

Manager: Bob Wilber

From Oct/89 to July 2006

• Packing & Picking of Toys, Stationary, Giftware and Housewares

• Experience using Hand jack & Power jack

• Data Entry/Invoicing/Filling

Computer Skills

Operating Systems:

Microsoft Office Pro Plus 2013

Microsoft Lync 2010

Microsoft Vista Business 2007

FM,TSR and Remedy Systems

Microsoft Windows 2003/2000 NT, 98/94 SQL Servers

(Word, Excel, Outlook) Lawson Server

MPE/ix System, Meridian Phones system

Avaya Phones system, Aastra phones and Microsoft phone

Others Skills

Word processing, databases, and spreadsheets

Run batch jobs, process jobs, printing of reports

Backup on all Systems

Data Entry/Invoicing/Filling


High School Diploma - Victoria Composite High School

NAIT: Record Management

NAIT: Basic Keyboarding Skills

Nexient : Microsoft Excel 2000 - 2003 Level 1

In the past twenty five years, I had the privilege of learning and training on the Jobs

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