Customer Service/ Call centre agent

CELL: 079*******/078*******

EMAIL: ZAMAQWABENDLOVU@GMAILCOM

OR ***********@*****.***

POSTAL ADD: 27 KARANTEEN ROAD

NEWDAWN PARK NEWLANDS EAST

4037

Zama Petunia Ndlovu: National Diploma (Marketing )

PERSONAL INFORMATION

Date of Birth 21 February 1990

Sex Female

Nationality South African

Marital Status Single

EDUCATION

High school education

Matriculated at the year 2007 at Hillview Secondary School

Tertiary education

National Diploma (Marketing) 2011 (Mangosuthu University of Technology)

Majors: Marketing III, Sales Management III, Advertising, Market Research, Consumer Behaviour, Mercantile Law, Personal Selling and accounting

SKILLS

Languages

English- Excellent

Zulu- Excellent

IsiXhosa

Computational Skills

I am highly computer literate.

For data management: Excel

For Word Processing: Microsoft Word

For presentation: PowerPoint

WORK EXPERIENCE

Debt collector agent for MBD Credit solution (March -2016lcurrently working)

Duties

Meeting daily monthly target

Updating And capturing debit order

Customers services

Outbound and inbound calls

Personal assistance at Old Mutual for development Manager(from September2014 – September 2015)

Duties

E-filling

Phone calls to the head office

Arranging appointments and interviews for the manager

Communicating and assisting financial advisors

Reporting to the manager on daily basis

Email, fax and typing

Generating leads

Cold calling

Providing support and customer services

Handling incoming queries via telephone

Recruiting

Taking minutes at the meetings

Diary management

Customer services

Debt Collector Agent for Truworths at Blake and Associates (From July 2013-

o2015 January.

Duties

Outbound calls

Monthly targets

Working as a team

Deli Assistant, reporting to Deli Manager at Pick ‘N Pay (From June 2012- June 2013)

Duties:

Providing support and customers service

Assisting customers when purchasing

Presenting promotions to customer

Cooking at the Deli

MTN,Inbound & Customer services (April 2011- May 2012)

Duties: providing support and customer service

: Handling incoming queries via telephone, Online chat within dynamic environment.

Astral Connect (December 2010 - May 2011)

Duties: Outbound calls

: Selling holiday vouchers

: Meeting daily, weekly and monthly target

: Generating Referrals and Leads

: Working as a team

REFERENCES

1.Nontokozo Ntuli (Manager) at Mtn

Tel: +27-83-200-****

2.Natasha (Deli Manager) at Pick ‘N Pay

Tel: +27-31-266****

3.Themba Mkhize ( Development manager ) at Old Mutual

Tel : +27-83-262*-***

+27-31-254-****

4 .Asheena (supervisor) blake and Associates

+27-31-266-****

4.Simon (Manager) Astral Connect

+27-31-301-****

5.Richard (supervisor) MBD Credit Solutions

+27-82-662-****

ACHIEVEMENTS

Top 10 debts collector 2013 for reching highest target ( Truworths )

Received an award for best New sales agent at Astral Connect 2011

AQUIRED SKILLS & KNOWLEDGE

Knowledge of government protocol

Good interpersonal skills, leadership skills and report writing skills.

Good communication skills as well as research and information gathering skills

good analytical, problem solving, co-ordination skills and monitoring, evaluation skills

Ability to complete figures, calculate interest and normal payments. Accuracy and numeracy

Contact this candidate