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Manager Front Office

Location:
Toronto, Ontario, Canada
Posted:
April 27, 2019

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Resume:

Sekhar Shrestha

** *********** ******,

Scarborough, ON M1L 0B8

March 25, 2019

To Whom It May Concern:

Please accept the enclosed resume as my application for consideration within your organization. I believe I meet all the essential criteria for the role, and strongly know I can make an effective and useful contribution to your company’s operations.

I am an accomplished individual with a strong desire to succeed and lead others to succeed. My ability to engage with clients, work as a team player and meet deadlines, along with my natural enthusiasm and optimism will all contribute to my success in the hospitality industry.

I am a highly committed, tenacious and resilient self-starter who is able to quickly understand a client's needs and to then be able to organize a company’s resources to more than satisfy their requirements.

I know I will make a positive contribution to your company and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience. Thank you for your time and consideration.

I can be reached at 709-***-**** or ac876k@r.postjobfree.com

Sincerely,

Sekhar Shrestha

Enclosure

Professional Experience

Employment History

Hotel Tara Pvt. Ltd – 2006/2018

Sinamangal, Kathmandu, Nepal

Hotel Manager

Supervised management of housekeeping, front office, security and building/grounds maintenance.

Handled reservations, sales and marketing.

Hired and trained staff and monitors their performance, oversaw scheduling.

Demonstrated visible operational leadership and management to the hotel staff.

Implement safety & quality assurance system to comply with company policies

Recruiting, training and supervising staff.

Managing budgets.

Planning maintenance work, events and room bookings.

Handling customer complaints and queries.

Ensuring compliance with health and safety legislation and licensing laws.

Panchakanya Group – 2003/2006

Krishnagalli, Lalitpur, Nepal

Marketing Manager

Overseeing and developing marketing campaigns

Conducting research and analysing data to identify and define audiences

Devising and presenting ideas and strategies

Promotional activities

Compiling and distributing financial and statistical information

Writing and proofreading creative copy

Maintaining websites and looking at data analytics

Organising events and product exhibitions

Monitoring performance

Hotel Paradise Plaza – 2001/2003

Jyatha, Kathmandu, Nepal

Housekeeping Manager

Provided guidance, reinforced positive work ethics and monitored operation's efficiency and corrective measures.

Established highly effective systems to ensure associates are motivated to support key objectives.

Instrumental in raising associate recognition scores and the department's associate opinion scores.

Active member of property's Green Team, Safety Committee, Associate Rallies, Wellness Program, Associate of the Month Selection Committee, interview process and new hire training/departmental orientation process.

Proficiently built rapport and strong relationships through sincerity, diligent efforts, and sound ethical decisions.

Hotel Tilicho Pvt. Ltd – 1998/2001

Kantipath, Kathmandu, Nepal

Front Office Manager

Assigned duties and shifts to workers

Coached and counselled employees to ensure adherences to hotel policies, standards and procedures.

Recruited, managed, trained and developed the front office/desk team.

Analyzed, investigated and resolved guest complaints

Coordinates monthly staff meetings that address any outstanding issues and record the minutes as well as record the agenda.

Reconcile the daily cash log and night audit report

All other duties as assigned by the General Manager

Hotel Tibet Pvt. Ltd. – 1997/1998

Lazimpat, Kathmandu, Nepal

Front Office Assistant

Greet clients guests and employees and make sure they are comfortable

Answer multiple phone lines direct calls; manage and maintain office voicemail

Receive and mail out packages and deliveries

Receive sort and route mail; maintain and deliver publications

Maintain printers (and other office equipment

Handle input of guests into the building security system

Education

SHREE BHANUBHAKTA MADHYAMIK VIDHYALAYA

MANGALBARE-1,ILAM, MECHI, NEPAL

SMT P P D I C

MACHHALIGAON GORAKHPUR, INDIA

Additional Skills

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, developing strategies, and coaching individuals to success.

Skilled in building teams, demonstrating exceptional communication skills, and making critical decisions during challenges.

Adaptable and transformational leader with an ability to work independently, continuously developing opportunities that further establish organizational goals.

Strategic planning, business development, client success, and market research.

References available upon request



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