SARALA (SARA) DAVID GOLLA
Secretarial and Administration professional with over 15 years of working experience offering versatile office management skills.
Administrator: Emirates Group - dnata, Dubai (April - October 2018)
Worked as Administrator for dnata Cargo Commercial and Business Development.
•Management of all dnata property in Dubai Airport Free Zone in accordance with department procedures, standards and policy.
•Provided a comprehensive admin systems support service including data entry, maintenance update and support of relevant databases and in house equipment.
•Handled customer requests, action transactions and queries in a timely manner and actively seeking feedback to provide a high level of service with admin related queries.
•Provided comprehensive support in maintaining, issuing and tracking supplies, basic fixtures, fittings and facilities utilization to ensure safe operation where applicable.
Service Delivery Agent: Emirates Group - dnata Cargo Operations (April 2015 to March 2018)
•Customer Interface job role, executing all Export related documents in full compliance with IATA/Carrier/Country Regulations.
•Providing efficient delivery logistics to clientele through data manangement, filling out export documentation, compiling carrier and route assignments and computing international fees using automated system that collects data and registers packages.
Executive Secretary: to Vice President dnata Cargo (2013 to 2015)
•Maintaining confidentiality of information to Senior Management in handling Payroll/Budget/Disciplinary/Personal related records thereby building trust.
•Punctual in completing all tasks within set target/time frame.
•Supporting Line Manager in rewarding staff through NAJM Programme by printing and distribution of NAJMs and certificates and claiming cash vouchers and gifts for staff, giving attention to detail and quality.
•Screening incoming mails and telephone calls, action responses.
•Liaison with various departments viz. IT, Facilities & Admin thereby organizing for results.
•Monitoring daily schedule of VP-CO, furnish required information/documentation for meetings/appointments.
Senior Secretary: dnata Cargo Business Development (2011 - 2013)
•Property Managemnt Job role
•Timely completion of Visa Applications and Airport Pass requests for companies under dnata sponsorship
•Audit facilities periodically for organizing/maintenance of property, facilities & equipment.
•Customer queries and complaints resolved to their satisfaction thereby problem solving and deciision making.
•Handling rental cheques / cash and receipting.
•Performing all administrative routines for tenants, staff and management.
Accounts Assistant & Audit Quality Champion : Emirates Revenue Accounts (2000- 2011)
•Accurate processing of Data, Checking yield, clearing RDI Awbs and flown exceptions, sending verification messages to respective stations on weekly basis with follow ups.
•Preparing monthly Cargo Performance Report (KPI)
•Conducting training audit and preparing reports on observation. In case of non-compliance, give feedback/coach the concerned staff on the correct process, recording the corrective action taken.
•Ensure changes to Standard Operating Procedures and Work Instructions as authorized by the management.
Accounts Assistant at Tata Consultancy Services, Mumbai, India ( 1997 - 2000 )
Accounts Payable and Data Capture job role
Secretary to Distributiion Manager - Sigma Laboratories, Mumbai, India (1995 - 1997)
Secretarial and Admin related job roll
Secretary to the Managing Director Zoroastrian Coop.Bank Ltd. Mumbai, India (1992 - 1995)
Confidential Secretarial job roll
Educational Qualifications :
Master of Commerce Part 1 – Mumbai University
Bachelor of Commerce – Mumbai University
Additional Qualifications :
•Proficient in Office Applications viz. M.S Office, Word, Excel & Powerpoint
•Fair knowledge of Airline Accounting and data packages viz, DACS+, CALOGI, Skychain and RAPID
•Holding Dangerous Goods Cat 6 License
•Speed in Typing & Shorthand 50/100 wpm respectively
•Completed Secretarial Course through Davar's College, Mumbai, India
•Completed Travel & Tourism Course in 1993 at Radio Bhuvan, Mumbai, India
•Completed Course in Dress Making & Designing in May 1990 at Akbar Peerbhoy Girls Polytechnic, Mumbai, India
•Languages known - English, Hindi and Telegu
•Holding G1 Driving License
Completed following Airline certification courses
•Dangerous Goods Handling and Acceptance (Cat 6)
•Basic Cargo Tariff
•Standard Fares & Ticketing securing distinction
•Cargo Product Knowledge and Documentation securing distinction
Volunteer Activities :
•Teaching and building up young children at Sunday School, Holy Trinity Church, Dubai to grow in the knowledge and love of God, organising field trips, performing plays etc (January 1999 - October 2018)
•Was a member of Holy Trinity Church Council, Dubai (Diocese of Cyprus and the Gulf)
•Been a Licensed First Aider (2012 - 2016)
•Voluntered for Emirates Group NAJM Chairman's Award 2015
•Voluntered for Rugby 7s (2014)
•Voluntered for dnata staff party 2014 and 2015
•Volunteered for dnata4good bake sale in Sep’14
•Was a Safety Observer and conducted Safety (BAPP & SWAT) trainings regularly in dnata, Cargo Operations.