Cherry Salamanca Ramos
Car Rental Supervisor with over 12 years experienced in the automotive industry providing good customer service and seeking for a suitable position in an esteemed organization in Customer Service, Administration, Sales and Marketing and Service Advisor. Wherein, I could utilize all the knowledge I gained from formal training, works and practical experiences and be able to serve customer and team member with satisfaction. WORK EXPERIENCE (DUTIES & ABILITIES)
2007 – 2019 Kanoo Daily Rental, Division of Ebrahim Khalil Kanoo, Kingdom of Bahrain.
(TOYOTA, LEXUS, VOLVO, SUBARU, SSANGYONG, CHERY,
CITROEN, LUXGEN and ISUZU)
2012 - 2019 RENTAL SUPERVISOR
Successfully supervised and lead the team to open 4 branches of Kanoo Daily Rental and successfully accomplished stability of Sales and Customer Service satisfaction in multiple locations throughout Kingdom of Bahrain. Strengthen business relationships with colleagues, most especially to customer with excellent customer service skills.
More than 12 years’ experience in customer service, administrative and sales marketing experience in automotive industry. Proficient in all work details and able to work efficiently, dependable team member as well as independently.
Communicate effectively both in written and verbal using English Communication.
Proven team member and recognized for exceptional service towards work and with great honor of receiving the Best Employee of the Year certificate. Responsible member and as individual, especially when it comes to duties and responsibilities with a strong work ethic, positive attitude with good ability to train new team member and motivates them to get positive outcome towards work.
Aptitude to handle multiple given tasks, flexible, can work under pressure, well organized and hard working person with ability to work in a fast pace high environment.
163 Dovercliffe Way SE, Calgary T2B
1W6, Alberta, Canada
Best Employee of the Year 2014.
11 Years in Service (Loyalty Award).
Promoted 4 times in current Company
within the working tenure.
Radio Network Station
Good Communication and
Effective Customer Relations
Skills.Outstanding written and verbal
communication skills in both technical
and non-technical environment.
Proficiency in Computer Programs like
Microsoft Office (MS Word,
PowerPoint Presentations, Excel,
Outlook, Publisher and Oracle
Attending customer and helping them for their concern and refer it to the appropriate person and provide full administrative support to concern department.
Scheduling service appointment and assisting customer in a courteous manner from receiving of car to complete the work process up to delivery of vehicle and after sales/service follow up.
Arranging and provides replacement vehicle to customer in different brand/model and vehicle type category from small car to luxury unit. Responding to client phone inquiries, email, as well as resolving problems or customer complaints.
Performs daily follow up calls reminder to clients in regard to expiry due rental vehicle.
Conduct weekly follow up calls and sends email reminder to clients about the outstanding payment (Customer Statement of Accounts). Communicate and negotiate with all the debtors in terms of pending payment.
Conduct and run weekly report of service due vehicle and remind customers for the next periodic service maintenance through telephone calls and send email reminders.
Give assistance to customer from preparation of rental agreement, explaining of rental terms and conditions procedure, up to closing of contract on returning time.
Perform vehicle inspection checklists both interior and exterior, including tires, marking of damages from wire frame in the iPad using installed oracle applications.
Perform cashier duties like handling and receiving of payments, security deposit from customer and refund process. Taking care and accountable for the supervision of available cash fund and preparing of daily report of entire daily cash flow and card transactions.
Creating customer profile or opening new account with the complete ownership information as well as monitoring and updating details of existing customers.
Finding records for all traffic contraventions by leasing customer and short term rental vehicle.
Accountable for the proper handling of the master list daily report, were the entire incoming and outgoing vehicle transactions are logged.
(Including the received/delivered accident unit, service vehicle, replacement car and customer ready vehicle). Performing other duties like acting head in the absence of KDR Manager for the Company's goal and objectives. ABOUT ME
I would describe myself as a team
member who works with dedication,
fashion and exhibit excellent
interpersonal communication skills in an
under pressure organization in a fast
My Immediate and other Higher
Superiors describe me as a fast learner
and hard worker person with sincere
pure dedication towards work. Whereas
my colleagues or co-worker would
describe and characterized me as a
strong and efficient individual with
LADDER OF SUCCESS
My first job was with Toyota Cabanatuan
City Incorporated Dealer in the
Philippines and worked in Customer
Relation field. I then expanded my
opportunities and took the job abroad as
a Receptionist in 2007 at Kanoo Vehicle
Leasing, Division of Ebrahim Khalil
Kanoo (Toyota / Lexus) Bahrain. After 10
months of dedication and effort I was
given a chance and was promoted as
Service Coordinator in year 2008. After a
year another door opened and I was
promoted to Service Advisor position in
The Management decided to open a new
business later in year 2010 called
"Kanoo Daily Rental" dealing with short
term rental vehicle (daily, weekly &
monthly). I was selected and had the
honor to start and manage the business
and successfully supervised to lead the
team. This kind of oppurtunity has been
a big success for me.
Now, I am currently holding the position
of Car Rental Supervisor.
2010 - 2012 RENTAL AGENT - PIONEER TEAM
2009 - 2010 SERVICE ADVISOR - Leasing Cars Section 2008 - 2009 SERVICE COORDINATOR - Leasing Cars Section 2007 - 2008 FRONT DESK RECEPTIONIST - Leasing Cars Section 2006 - 2007 Receptionist Telephone Operator /Customer Relation Staff Toyota Cabanatuan City Incorporated, Philippines
Responsible for the proper handling of trunk line/switch board and mobile company unit and accountable for the prompt, efficient and proper receiving, transferring, monitoring and connecting incoming and outgoing telephone calls to various company units in the company.
Assisting clients on their needs to achieve customer service satisfaction. Motivating the dealership for the active involvement to attain the greater customer satisfaction through Customer Relations Activities.
Accounts monthly telephone bills, review and check one by one the telephone bills to identify personal and business calls. Classifying long distance and outgoing calls as personal or official call. Referring visitors and customer to the right team member who can assist them for their concern. Submitting feedback reports to management on customer concerns. Responsible for all incoming and outgoing letters and memo's in the company internal or external and filing it. Responsible for making outgoing calls upon approved request and log it in Telephone Calls Monitoring System (TCMS) and connect to concerned parties.
Conducting service follow up on our clients through telephone and email. Assist Executive Officer (Chairman, President & General Manager) on their needs. Performing secretary duties and responsibilities if needed and other task as may be assigned from time to time. EDUCATION
2000 – 2005 Bachelor of Science in Electronics and Communication Engineering Wesleyan University Philippines
1996 – 2000 Secondary Education
Talavera National High School
Talavera Nueva Ecija, Philippines
Available upon request